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“Probably the nicest hotel in which I've ever stayed” 5 of 5 bubbles
Review of Shangri-La Hotel,Xian

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Shangri-La Hotel,Xian
Ranked #3 of 2,532 Hotels in Xi'an
Certificate of Excellence
Atlanta, Georgia
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Probably the nicest hotel in which I've ever stayed”
5 of 5 bubbles Reviewed 6 July 2014

I had to travel to Xi'an with some regularity at my last company, and I've spent the better part of 6 weeks in this hotel on two different trips. This hotel made the duration of my stay much less arduous. They have a top scale gym with an incredibly Olympic swimming pool with baffles in the side of the pool to absorb wakes. It is the essence of tranquility the swim laps there.

The main downstairs restaurant offers a wide variety of both western and Asian buffet options. You won't lose weight here, but you certainly won't go hungry either. Other features include great WIFI, a great location (especially if you are working in the technology park area), and simply phenomenal service.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank tankerdawg911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,382 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, UK
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Only stayed 2 nights but enjoyed our stay. Stayed in Horizon room and lounge had good food selection.

Location ok for us as we were only there 2 nights and were picked up and dropped off back at hotel by private guide but I can understand comments about location if you were doing sights independently as it is not in the main tourist area. There was a small mall just down the road and a few restaurants including a Hooters across the road.

We were happy with our choice of hotel - room was nice and staff were very helpful and location not a problem for us.

Stayed June 2014
Helpful?
Thank ps32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seoul, South Korea
Level Contributor
191 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed 30 June 2014

Stayed for 5 nights recently. Service (5 star hotel) was great. WiFi service is phenomenal. Most hotels that I've stayed at, separate wifi service in the rooms from the public spaces. You're also required to log in constantly. No such problems here. Wifi signals are available thru out the hotel, without constantly losing signal and login problems. Breakfast buffet is super, can't say enough good things about it. International selection from sushi, salads, pastries, pancake, dim sum ..... Not only plentiful, but great tasting. Chinese and thai restaurants were also great in menu selection/ taste/service. Only thing lacking in this hotel was a hotel gift shop for sundries, etc. May be under renovation as there was a shop that was being remodeled extensively. Especially surprised by housekeeping. Housekeeper asked if needed help taking my bags to lobby(she saw me carrying two bags, carryon in the corridor) Well trained staff here.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank itaewon-mickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nagoya, Japan
2 reviews
5 of 5 bubbles Reviewed 30 June 2014

Again, i feel sad to leave the hotel when my business trip has to finally come to an end. Many wonderful people that i will truly miss, in particular Yoyo~ Shangri-la Xian really care for their guests!

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank carynlim08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach, Virginia
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Lovely hotel, impressive ambiance, helpful staff. From entry way to room the impression is five star. Staff await guests in lobby to answer all questions and provide necessary directions. Three restaurants from which to select and the offerings are delicious. Many families with small children in the western restaurant which makes it loud dining experience. The bar area has fantastic service.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

We stayed here two nights as part of a sightseeing tour. The hotel is very comfortable, with good service and a lavish breakfast buffet. The crowded swimming pool is shared with a local health club, and set up strictly for lap swimming, not for a quiet dip after a day touring. Swimming caps are required, and supplied at no charge. Hot tubs are in the locker rooms, not intended for couples. The lake on the web page image must be part of an architect's imagination; it was nowhere to be seen. We were lucky enough to get a room on the club floor--nice views and complimentary drinks, snacks,Hors d'oeuvre's.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ronald O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Xi'an, China
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 20 June 2014

1st time I looked another way when I arrived at the airport and the taxi arrangement made by Shangri-la was not there to pick me up; my flight was delayed, and no one is to be blamed. It is frustrating that it happened the 2nd time. My flight details were emailed to the hotel 2 days before my flight. I arrived at the airport after 12 hours of flight and waited for 45 min. Then I called the hotel and realised the taxi was not arranged and was told to take a taxi myself. Taxi drivers from the airport refuse to use the meter and both times I was over-charged because I do not know the price to travel from the airport to the hotel. The management tried to be so meticulous over little details at the hotel but failed terribily to make simple arrangements like this! Honestly, this has given me such a negative impression of Shangri-la. There are plenty of good hotels in Xi'an and many big chains hotel coming up! I am sure leisure and business travellers like myself have better choices to choose from. It was a very frustrating experience and I don't trust you any more Shangri-la.

Stayed June 2014, travelled on business
Helpful?
4 Thank LAU_KM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DMMSLXN, Manager at Shangri-La Hotel,Xian, responded to this review, 25 June 2014
Dear LAU_KM, thank you very much for staying at Shangri-La Hotel, Xian and sharing your feedback with us. We feel disappointed about your unpleasant experience on taxi service. The case has been shared with our front office manager and related training will be conducted to improve our service. We'll also check on the issue and make some improvements. If you would like to discuss this further, please feel free to contact with me via jessie.pang@shangri-la.com. Thank you again for staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel,Xian

Property: Shangri-La Hotel,Xian
Address: No.38B Keji Road, Yanta District, Xi'an 710075, China
Region: China > Shaanxi > Xi'an
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Xi'an
#3 Spa Hotel in Xi'an
#3 Luxury Hotel in Xi'an
#3 Business Hotel in Xi'an
#5 Family Hotel in Xi'an
#36 Best Value Hotel in Xi'an
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Shangri-La Hotel,Xian 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
Shangri-la, Xian is located in the prestigious financial and shopping district of the Gao Xin Hi-tech Development Zooe,5 minutes walking distance to the Keji Road Station of Metro Line 3. Hotel enjoys easy access to Xian's leading business, entertainment and shopping destinations. A prime residence for both busniess and leisure travelers, the hotel is just 30 minutes drive from Xian International Airport and 45 minutes from the world-famous Terra-Cotta Warriors Museum. Hotel provides Complimentary shuttle bus service for all in-house paying guests on Weekend and public holiday. The hotel comprises 395 tastefully appointed rooms and suites, all with floor-to-ceiling glass windows and stunning views of the landscaped gardens or the city. At 57 square meters, the spacious Grand Premier rooms are the largest guestrooms in Xian for the discerning traveller. ... more   less 
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Also Known As:
Shangri-La Hotel,Xian China/Shaanxi
Shangri La Hotel Xi An

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