Great central location, just a short walk from the Airport Shuttle bus stop. Very spacious room, some staff were helpful but some were quite indifferent. Breakfast were very average, not cater for foreigners.More
Great central location, just a short walk from the Airport Shuttle bus stop. Very spacious room, some staff were helpful but some were quite indifferent. Breakfast were very average, not cater for foreigners.MoreShow less
Dear Dreamtime18, hello from Citadines and thank you for your review! We are glad to know that you enjoyed our convenient location and spacious rooms! We have also noted your feedback on the breakfast and will speak to the operator about providing more Western options for our foreign guests. Thank you again and we hope to see you again!
We were happy with our choice of Citadines as we felt it was good value for money and provided a range of conveniences in a great location. The room had plenty of space for suitcases, etc, as well as a large seating area and kitchenette facilities. The bathroom was good, with enough space and everything required. The room and bathroom were clean and in good condition. We had one breakfast included and thought that was basic - adequate but not great. However, given the location of the hotel, that's not a big issue. There were terrific eating options all around the immediate area ranging from holes-in-wall selling fabulous steamed buns to local diners to what looked a bit more like Chinese versions of fast food. There were also a few small 'supermarkets' around for water, etc. The Citadines is a quick walk to the Muslim Quarter, and the airport shuttle leaves just around the corner from the Melody Hotel. All-up, would definitely stay there again if in the area.
Dear Antip0de, greetings from Citadines Central Xi'an and thank you for your wonderful feedback! As you pointed out in the review, we provide large living spaces and convenience for our guests to ensure your stay here is as comfortable and smooth as possible. It's great that you ventured out to the surrounding area to try the local restaurants and food hawkers, adventurous foodies will find that there's a lot waiting to be discovered in our immediate vicinity. Thank you for staying with us and we look forward to seeing you again soon!
We stayed in a studio room in October for one night. The room was clean, and for the price, great value for money. Staff were bilingual and eager to assist. The location is hard to beat - you can walk to the Drum & Bell towers and to the Muslim Quarter/food street.
The only downside was the breakfast, which was simple and disappointing. Items were poorly labelled and often incredibly oily.
Dear Tristanr, hello from Citadines and thank you for your review! It's great to hear that you enjoyed our facilities and we wish you could have stayed longer than 1 night to have more time to explore Xi'an. We have noted your feedback on the labelling and oiliness of the breakfast and have passed the feedback to our operator for improvements. We look forward to welcoming you again!
Well run apartment hotel. We arrived about 1am and there was still plenty of activity. The bed was very comfortable, TV which was on a slide so it can be viewed at a table or in bed. We were on the 12th floor and had an excellent view over the flood-lit skyline. Never quite got the hang of the air-con and maintenance struggled as well. In fact, they did comment that it was broken and we didn't hear from them again. All in all, I really liked it here. Buzzy area, restaurant has an excellent chef in the evening - quite different from the breakfast which is very average. You only get one voucher for breakfast per room unless you book a twin room. I would try the Bell Hotel nearby next time for breakfast rather than buy another voucher for a pretty uninspiring breakfast. I must mention the taxis as I was unaware it was such a problem in Xian where taxis are unregulated. They are run by Triad like bosses at the train station and possibly the airport. You are expected to accept their price, not metered. Quite often they refuse to take you anyway! In 3 days, we did not get one taxi that would accept to use the meter, or even that accepted to take us to the Citadene - saying there was too much traffic there!!! - What rubbish. We took electric tuk tuks when they would take us or walked!!!! Arm yourself with local bus knowledge - the Citadene will assist & you will be OK to places like the Terracotta Warriors. But this won't help when you have a lot of luggage and need to have private transport I'm afraid. I won't return to Xian unless the authorities can clean up this taxis mess.
Dear RobynBSydney, warmest greetings from Citadines Central Xi'an and thank you for your feedback! We are delighted to learn that you enjoyed your stay here, and apologize for the niggling issues you experienced during your stay here. As you said, there are several other breakfast options in the hotel's vicinity which are both delicious and value-for-money, hence we too encourage our guests to head out and explore the other breakfast options. Also, you are quite right about the taxi issue: it is both frustrating and vexing, unfortunately one that does not look like it will be solved anytime soon. The authorities here have tried some means to deal with the illegal taxis and motorcycles, but the measures seem to have limited effectiveness at the moment. Other cities have taken more effective measures to solve this problem, so let's hope that the authorities here will take a page out of their books and take a stricter stance sooner rather than later. In the meantime, we will continue to provide our guests with as much assistance as possible to minimize the inconvenience experienced. Hopefully you will consider making a trip back again in a few years!
At the reception the hotel looks quite simple and not very welcoming. Howveer once in the room, in particular if you get an appartement room, there is a lot of space which makes your stay comfortable. The breakfast is very simple and a bit disappointing. However the hotel itself is centrally localted, in particular if you want to go to the market place of Xi'an.
Dear Dominik125, hello from Citadines Central Xi'an and thank you for your review! We are glad you enjoyed our central location and spacious rooms, and apologize for the disappointment you had with the breakfast. We have another set breakfast option at our 6th floor for our guests as well, and hopefully on your next visit you can give that a try. We look forward to seeing you then!
Centrally located, just a short walk from the bus stop from airport, near the Drum Tower. Small reception, but functional and efficient. We had all the essentials in the room for our 3 night stay. Extra bed provided; with more bedding to suit our group
Breakfast was not so good - in a restaurant run by another business in ground floor area of Hotel. We had to buy another voucher as only 2 persons included in the price. Layout of buffet was challenging - you needed to hunt around the room to find everything - tea / yoghurts / cooked eggs were at the bar (being monitored by the boss) - other stuff was a bit easier to find on the buffet tables. The experience was a bit like a hostel, rather than hotel restaurant. Some food was inedible - the bacon was just horrible - indeed it may not have been bacon! Certainly not a place to linger and relax.
limited details of local things to do; maps etc. weather details given each day by the lift. looked like some bikes to rent and umbrellas too, but we didn't use them. Hotel had a small gym near top of premises, also a roof top garden, but the weather / smog so bad, did not venture out to check this.
Dear JMW050, greetings from Citadines Central Xi'an and thank you for your reply! We are glad that you enjoyed our facilities and at the same time would like to apologize for the less than satisfactory breakfast. As you pointed out, the breakfast is run by our partner who also operates the restaurant downstairs. We have relayed your feedback on the breakfast layout and items for their follow up, and hope to see positive change soon. Once again, thank you for the feedback and we look forward to seeing you again soon!