I checked into the hotel on Sept 7 with 4 family members. Most taxi drivers either didn't know where the hotel is or didn't want to go to the hotel during peak hours. We ended up taking bus with my 83 years old mother. The worst was a big glass panel in one of our rooms cracked the night before we checked out and there was small glass fragment all over the floor and the bed. Upon returning to the hotel after a day trip, we discovered and reported to the front desk immediately. We were given another room. However, we were asked to pay for the glass when we checked out on Sept 11. We ended up calling the police when the hotel insisted that we had to pay. We explained to the 2 policemen what had happened and that it was impossible for us to break the glass due to the thickness of the tampered glass. And that we were not even inside the room when the glass broke. Only upon the police assessment and warnings that the hotel let us go. We were utterly dismay of how the hotel handled the whole issue.
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