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“Pretty average hotel with ruder than average staff”
Review of Grand Park Kunming

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Grand Park Kunming
Ranked #6 of 1,169 Hotels in Kunming
Chongqing, China
2 reviews
“Pretty average hotel with ruder than average staff”
Reviewed 7 April 2014

The hotel is basically ok, although not very good value for money. The rooms are quite big and the beds are nice. But the pool was closed on my first visit (I didn't check on the second). The breakfast is quite bad for the price. The location is close the lake but the views are not great. However the main reason I'll be trying to avoid staying there again because of the incredibly rude staff.

Room Tip: My tip: Don't go there.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin C, Public Relations Manager at Grand Park Kunming, responded to this review, 9 April 2014
Dear Bob, thank you for choosing to stay with us and I’m sorry to learn that your experience was not as memorable as we wished.

I am also happy that you recognize our hotel enjoys a superior geographic location. Thank you for recognizing that our hotel rooms and the beds is pretty good .

We are the first five-star hotel in kunming, our hotel is in the downtown area. So the price of room rate is favorable. Our hotel swimming pool open time from May to October. Our breakfast is famous in our hometown. We promise that use fresh ingredients to cook. Compared with other five-star hotel the price is not to high. I appreciate you sharing your feedback as it will spur us on to improve even more. We fix the negative areas wherever possible. We will definitely address this with my F&B colleague. I am sure it will improve our service even more. The next time you may choose the lake side room. You can enjoy the beautiful scenery. Your points and opinions are well respected and understood. We definitely failed to deliver the usual levels of service on your stay here and for that, I offer no excuses, just my sincere apologies. We will make great efforts to improve the service quality and intensifying the staff training.

Once again, thank you for your valuable feedback and I hope this experience will not deter you from staying with us again. If the opportunity allows, I would like to personally see to your room booking should you decide to return to our hotel in future.
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Beijing
Level Contributor
120 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 20 March 2014

I have stayed on several occasions and each time there are problems. The WIFI service is VERY bad - often not working - usually very slow - and often drops out. I changed rooms to get better service - no real improvement at all. Hotel firewall means I cannot send directly from Outlook - have to do this via webmail service of ISP!

I only ate breakfast here - food is always cold - even at 6:15 AM. They must cook the evening before and let sit at room temperature all night.

Rooms are good size, clean and OK selection of western TV channels.

Expensive for what you get - the internet service is a joke!

Location is excellent and some staff are very friendly.

Bedroom door - make sure it is totally shut - often closes but does not lock!

Room Tip: Ask for lake view.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank camjeffery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin C, Public Relations Manager at Grand Park Kunming, responded to this review, 26 March 2014
Dear camjeffery, thank you for choosing to stay with us again and I’m sorry to learn that your experience was not as memorable as we wished. Feedback from our valued guests, like you are of great importance and keep us focused on our commitment to service excellence. I apologise for the inconvenience that you encountered from our WIFI Internet access. We understand our guests’ need for high-speed and stable connectivity and are currently enhancing the hotel’s wireless network in phases – this is scheduled to be completed in June. Also, please be assured that there are no firewalls installed for our public network and the email issue could be due to each Outlook’s personal settings, which we will be happy to assist.

Pertaining to your comments on our food, we are dedicated to serving up the freshest and quality food to our guests and I have reiterated this to our culinary team, who will review their processes to maintain the highest levels of standards. In addition, I have spoken to our Engineering team to ensure that your feedback on our guestroom doors is addressed. We consider guest privacy and safety one of our key priorities and these should not be compromised.

On another note, I am glad to hear that you enjoyed our hotel’s location and service rendered by the team. Should you visit Kunming again, we will be delighted to share more local travel tips or off-the-beaten-track places for you to further explore this beautiful city.

Once again, thank you for your valuable feedback and I hope this experience will not deter you from staying with us again. If the opportunity allows, I would like to personally see to your room booking should you decide to return to our hotel in future.
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Surabaya, Indonesia
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 February 2014

I have always stayed in this hotel when I visited Kunming. It's well located close to downtown and close to beautiful Green Lake Park, I found it very convenience as we can spend the day by strolling around the street.

The restaurant inside the hotel is not special and quite pricey

Relatively few English speaking staff is available, but at least on any given time there is minimum 1 person in the front desk can speak English.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rendyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin C, Front Office Manager at Grand Park Kunming, responded to this review, 19 February 2014
Dear rendyas, thank you for taking the time to share your feedback and it’s great to hear that you have once again, chosen to stay with us during your recent visit.

At Grand Park Kunming, we are committed to continually enhance our service standards and ensure that our team members are equipped with the relevant skillsets. Please be assured that regular training and assessmnt language courses are in place to make sure that our staff members are fluent in their communications to better serve all our customers.

Once again, I thank you for staying with us and look forward to welcoming you back at our hotel again in the near future.
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 February 2014 via mobile

Have been visiting the hotel for quite a bit but it is sad to see how the services are deteriorating, buffet spreads be for the breakfast or dinner are not compatible to what they were back then. Just hope that all these will be improved in not too soon future.

Stayed February 2014, travelled solo
Helpful?
1 Thank Simon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy S, Front Office Manager at Grand Park Kunming, responded to this review, 11 February 2014
Dear Simon K,at the very outset, please accept my sincere apologies for your negative experience. Truly disappointing to know that we did not deliver our usual levels of service. I would like to thank you for sharing the info and bringing it up to my attention. Please be assured that I will definitely address this with my team and I am sure it will improve our service even more.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakeland, Florida
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 5 January 2014

My husband and I recently stayed at the Grand Park. It's a top-notch hotel with very comfortable rooms and beds. The breakfast buffet is ample, with both western and Asian choices. The location is hard to beat as it's just across from Green Lake Park. It is a little pricey, but probably not compared to the Green Lake Hotel. The staff was friendly and gracious, although sometimes English could have been better (since my Mandarin is quite basic, I really cannot complain!). I would stay there again, if we ever go back to Kunming.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MetalRabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy S, Front Office Manager at Grand Park Kunming, responded to this review, 8 February 2014
Dear MetalRabbit, thank you sincerely for sharing your positive feedback with us. I am truly delighted that you had a positive stay. Thank you also for choosing to stay with us.we will improve the service level and the service consciousness. I look forward to your return, allowing us to be of service to you, in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
370 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed 30 October 2013 via mobile

Kunming grand park is a comfortable, well located option in Central Kunming. Green lake & recommended restaurants such as Salvador's and bluebird are an easy walk away. Rooms are clean & comfortable. Staff try extremely hard to please but like most Hotel options in Kunming, there are relatively few English speaking staff so some patience is required. Recommended

Stayed October 2013, travelled with friends
Helpful?
Thank stuffmatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy S, Front Office Manager at Grand Park Kunming, responded to this review, 8 February 2014
Dear stuffmatters,I am delighted to know that you had a great stay with us recently. Thank you for taking the time to hare your positive feedback with us. We understand that we are not perfect but we constantly try, as such, feedback is crucial to us. Thank you once again, we hope to see you soon, back to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 October 2013

There are 10 of us and we are all so happy with the spacious and clean rooms. All the staff we met were so helpful, incluidng concierge & housekeeping staff. They made us feel so welcomed. Bell captain , Mr Clarence Fu was so helpful. He would come to us almost immediately if he thought we may need some help. His assistant , Abel Su was so pleasant too. We were so impressed with the hotel. Will definitely stay again if we are back in Kunming for another visit. Thanks for making our holiday in Kunming so enjoyable.

Chiewy

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chiewy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joy S, Front Office Manager at Grand Park Kunming, responded to this review, 8 February 2014
Dear Chiewy,thank you for loving the hotel. Truly delighted to read your post and Thank You for taking the time and effort to share it with us. The comments will definitely be shared with our team and I am confident that it will spur them on to continue to deliver excellent service levels and work hard at improving the areas that we are not as excellent. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Park Kunming

Property: Grand Park Kunming
Address: No.20 Hong Hua Qiao, Kunming 650031, China
Phone Number:
Region: China > Yunnan > Kunming
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Luxury Hotel in Kunming
#6 Best Value Hotel in Kunming
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Grand Park Kunming 4.5*
Number of rooms: 300
Official Description (provided by the hotel):
Centrally located and only a 20 minutes’ drive from Kunming International Airport and minutes from the Central Business District, the 300-room Grand Park Kunming is the first international luxury hotel in Kunming. With its undulating wave-like façade soaring 18 storeys above the lush green surroundings coupled with prime views of the famous Green Lake, the hotel is an iconic landmark set to pamper the modern international traveller. ... more   less 
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Also Known As:
Grand Park Kunming Hotel Kunming
Kunming Grand Park Hotel

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