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“great envirnoment, poorly run”

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Dianchi Garden Hotel & Spa
Ranked #100 of 1,171 Hotels in Kunming
Suzhou
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“great envirnoment, poorly run”
Reviewed 7 May 2010

On the up-side, the hotel is set in a very nice environment with view over great gardens and a lake from all the rooms. A lot of green..., very nice!
There are many down-sides though, for non-mandarin speakers life is pretty difficult as only few of the staffs speak english. Staff is absolutely non-effective and slow, don't count on them for anything.
We first had booked an appartment style room which was a total rip-off at 900 CNY per night, I think as the hotel is very big and probably almost never full they have stopped maintening these rooms which look very old, ill maintained and ill.equipped -> to avoid in any case.
We then moved to standard rooms at 300 CNY per night each, which were then reasonable value.
There is a swimming pool but it is in bad repair and the color of the water doesn't inspire a lot of trust. Although the childen love going to the swimming-pool we only went once and then preferred to stay away from it.

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anouckar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Kunming, China
Level Contributor
75 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 19 February 2010

We were directed to this hotel by a relative who has a friend working there. Naturally we got a good rate and were already checked in before our arrival.
This hotel may have seen some better days. It is a low rise structure with many buildings that sprawl out across the grounds. It was a 5 minute walk through a maze from the lobby to our room. Seen from a distance the building is elegant, built in a colonial style. Up close the paint is peeling in places.

We had a suite, which was quite large. The bathroom needed to be renovated! Tiles were old and stained with mildew. Bath towels were originally white but are now warn and greyish.

There was a kitchen area with a refrigerator and lots of cupboard, plus a kettle, cups and glasses, and a sink of course. Other than that it was non-functional. Dust was everywhere. It looked like the maids only made the bed and changed the bathroom linens, which we didn't use.
Breakfast was available in two areas. One was signed as being 'Western Style' but the food was identical to the other. Both were buffet service, with hot food that was often cold, tables not cleaned when guests left, and food / coffee containers not kept full. Unfortunately other restaurants require a car or bus trip.
Internet is available, but it's not free. The final straw for us was the distance from the city. This location may be good for vacation or business meetings, but not if you need to be in the city everyday.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AllanPage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dianchi Garden Hotel & Spa

Property: Dianchi Garden Hotel & Spa
Address: No.1316 Dianchi Road, Xishan District, Kunming 650228, China
Region: China > Yunnan > Kunming > Lake Dian Resort , Xishan District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #100 of 1,171 Hotels in Kunming
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dianchi Garden Hotel & Spa 4*
Number of rooms: 263
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