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All reviews le chinois macaroons club floor warm service pleasure of staying usb charging ports beyond the call of duty breakfast was amazing club access chinese restaurant special thanks the guest relations manager on demand floor to ceiling windows soaker tub executive chef room facilities
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Reviewed 13 November 2017

I've just spent 3 nights in the great 5-star hotel located in the largest tower of Yunnan province (50 floors). These new hotel is quite impressive, very comfortable, and probably the best luxury hotel in this city. The staff is helpful, the fitness is relatively small (but well equipped) but the in-door pool is large an very pleasant. The restaurant located at the 49th floor offers impressive buffets (and equally impressive view over Kunming). Great stay!

  • Stayed: November 2017, travelled on business
    • Value
    • Sleep Quality
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1  Thank Philippe J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel K, General Manager at Sofitel Kunming, responded to this reviewResponded 27 November 2017

Dear Valued Guest,

We are absolutely delighted that you thoroughly enjoyed your stay with us at Sofitel Kunming.
Our facilities and services are indeed world-class.

We look forward to welcoming you back soon.

Kind Regards,

Andre Erasmus
General Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017 via mobile

3 nights on vacation with two college friends from England. One speaks fluent Mandarin so no language problems. Valentin from France was attending at the extraordinary breakfast buffet bar. So no language problems there either. We all spoke French. (Hey you whiners below - learn a foreign language already!).

That breakfast bar is about 100 yds long. Amazing. Of course the hotel is totally over the top. Design wise too. Hotel restaurants to sumptuous and quiet for us. But late night drinks in the top most bar were fun. The member facilities were great. Almost no one in the hotel. Maybe 10% occupancy. Staff was lovely. Paucity of taxis led to one of the staff booking an Uber for us on his phone, and us repaying him the charge! Mostly we walked and walked (about 15 minutes from center on foot, 40 minutes to Green Lakes). Also tested the new metro. Amazing to see what's happening in the provinces in China.

The price for our rooms was one heck of a deal.

Thanks to all the staff!

Stayed: November 2017, travelled with friends
2  Thank BobOxenburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel K, General Manager at Sofitel Kunming, responded to this reviewResponded 27 November 2017

Dear Valued Guest,

Thank you very much indeed for taking the time to share your memorable experiences following your recent stay with us at Sofitel Kunming.
I truly enjoyed reading your positive comments and replies regarding the linguistic skills of our Ambassadors. Thank you very much!!

We look forward to welcoming you back soon.

Kind Regards,

Andre Erasmus
General Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2017

Definitely it is a very good 5 star hotel in all aspects, both hardware and software. We had stayed at this hotel last year and come back again for the very good service, as if we were meeting our good friends there, it really highlighted our journey in Yunnan. Especially Emma who did a lot of help on my urgency and cared for me, besides, Yuki, Sam, Ivan, Chang Hai and Kirito, they offered their great help to us. A Big Thanks to you all! They are really the assets of the hotel. Surely we will come back and stay in this hotel again.

  • Stayed: October 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank ranger0816
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel K, General Manager at Sofitel Kunming, responded to this reviewResponded 2 November 2017

Dear Valued Guest,


Warm greetings from Sofitel Kunming.


We are delighted that you have enjoyed your return visit to us.
Thank you also for sharing your kind words of praise with fellow travelers.


I will personally ensure that your comments are shared with the Ambassadors.


We hope you will visit us again very soon!

Kind Regards,
Andre Erasmus
General Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017

We had a very pleasant stay at Sofitel kunming. Enjoy the club access so much, very high quality foods and drinks. We also really graceful for staffs to help us speak with airline to get our delay bags back to us in time before our next flight. Excellent service mind.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank webganZter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel K, General Manager at Sofitel Kunming, responded to this reviewResponded 27 October 2017

Dear Valued Guest,

Thank you very much indeed for your very kind words of praise for our Ambassadors. They are indeed committed to extend warm, from the heart service to each and every one of our guests!
We look forward to welcoming you back soon.

Kind Regards,

Andre Erasmus
General Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Very nice property. Need more experienced help. Need more English speaking help especially in the restaurants. Breakfast buffet is very nice. This is a very nice new property that will get better as they get more experienced. Communication is the only real criticism.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank Pete M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel K, General Manager at Sofitel Kunming, responded to this reviewResponded 23 October 2017

Dear Valued Guest,

We truly appreciate your valuable feedback on your recent stay with us at Sofitel Kunming.

I am delighted that you had a pleasant stay with us.
We have taken note of your comments regarding the English levels in the restaurants. Kindly note that, whilst not all our Ambassadors are fluent in English, we do have a number of team members who speak English, French, German, Russian, Japanese and Arabic.

We look forward to welcoming you back again soon!

Kind Regards,

Andre Erasmus
General Manager
Sofitel Kunming

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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