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“Very inconvenient location for the sights Hangzhou has to offer”

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Ramada Plaza Riverside Hangzhou
Ranked #913 of 2,420 Hotels in Hangzhou
Reviewed 24 April 2012

The hotel itself is fairly standard with nothing that sets it apart from many hotels. The location is very poor for anyone that wishes to see the main sights that Hangzhou has to offer i.e. around West Lake. If you can understand the bus systems, you have an alternative to the variable standards of taxis that operate - many taxis refuse to cross the river. But this hotel should be a last resort for anyone wanting a relaxing time around West Lake. Until Hangzhou opens up the metro system in - it is rumoured - October this year, the traffic is busy at best, chaotic at worst.
One positive was the buffet breakfast - a huge & fresh selection forevery taste

  • Stayed: April 2012, travelled as a couple
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Thank ShanghaiGooner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (235)
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Reviewed 30 December 2011

Stayed here during a business trip to Hangzhou and was satisfied but not impressed. The interior, both lobby and room, is primarily white which conveys a general sense of cleanliness but the age is showing in this property. There are parts of the hotel which look like they could use a makeover. The room has a great view of the surroundings and I like the quaint idea of a bathtub in the middle of the room but the water pressure was so low it took forever for the tub to fill. The room service menu offered more than just the usual Chinese food, which is always good.

Overall a decent hotel for a short business trip.

  • Stayed: April 2011, travelled on business
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2  Thank KhimLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2011

stayed in this hotel for several days on my recent trip to Hangzhou, it was quite reasonably priced at RMB539 per night including breakfast.
the rooms as you can see on the photos are quite modern style contemporary. the bathroom is rather small, especially the shower stall. but there is also a bath tub should you wish to use it. one major gripe is that you need to turn the water on and run for quite a while before the hot water comes, i dont know why, maybe its the piping?
the bed is rather comfy, the Tv comes with a couple of foreign channels too for free. the rooms come with WIFI and LAN connection for free which is a total godsend. in this day and age, hotels without such free internet services are too backward and i would deem it poor customer service.
pretty clean rooms and be warned chamber maid service comes into the rooms quite a couple of times a day to clean up - it can be quite cumbersome if you thought they only came in the morning and you left your things lying around - but it can also be quite heartwarming as they lay the bed, put the water by your bedside (they observe which side you sleep) and also some chocolates + breakfast menu on the bed too. a nice touch being away from home.
the breakfast buffet is so-so. its so-called international, you have your croissants, breads, fruit, chinese porridge, buns, noodles, eggs etc you will be filled up, not too bad though. service staff - the chefs at breakfast at quite often black-faced and curt (when asked to make a bowl of noodles or fry an egg) but the other staff (bell boys, chamber maids etc) smile and greet you in lifts and the counter staff are ok too (normal, dont expect cheery 5 star service though).
chinese restaurant on the 2nd floor is OK too. service again so-so. nothing spectacular. but the food is OK, and prices are OK too, especially if you dont want to go out, its OK to eat there.
the hotel location is pretty convenient too. about 30min to the Hangzhou airport. you can easily take a taxi (plenty waiting outside the hotel) to the sights like West Lake or shopping districts, costs about RMB40 one way. not too expensive. but there's nothing around the direct vicinity of the hotel, 1-2 bank branches, small supermart, hair salon, eateries.. that's it. Not a bustling neighborhood though. I find the hotel quite self-sufficient though, there's also a massage service (not too expensive either, i tried the most expensive foot massage was RMB188 and it was quite relaxing, not some sleazy joint) and the swimming pool is indoor heated as well (not too big, like a 5 lane lap pool but it was nice to pop for a swim on the 5 floor after a day's outing / work)
generally an abover average hotel and stay, i would stay again.

Room Tip: i prefer the rooms facing the river i think they are rooms which are even numbered.
  • Stayed: November 2011, travelled on business
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1  Thank mingzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2011

Room was OK for this price.
Breakfast was so so ... not so special.

This hotel is definitely a hotel for business traveler, since it is located in office district.
If you go to Hangzhou as tourist, this hotel is not for you.
It is very far away from tourist attraction places, but strategic to most office in Binjiang district.
Most of the guests are business traveler.

The staffs speak poor English, so be prepared with it.
It would be great if you could understand some Chinese.

  • Stayed: September 2010, travelled on business
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1  Thank keylogger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2011

This place is terrible. I have twice stayed there and both times was disappointed. Now I stay in Sheraton. The problems include:

- Reservation "lost" so the only room available was a suite which cost more
- Extremely slow check-in and check out
- Poor English
- Terrible or complete lack of sound proofing. Expect to be woken throughout the night by traffic noises and even load voices outside the hotel
- Breakfast buffet is understaffed so lack of food and service.

  • Stayed: October 2010, travelled on business
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2  Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2011

This hotel is clean and very basic. The location is not near to any tourist attractions. The breakfast is so terrible that the food is tasteless and soup noodles is lukewarm.

  • Stayed: August 2010, travelled as a couple
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1  Thank DodoHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2010

We stayed 1 night at this hotel with a large tour group. This hotel is a high rise building. . The room is good size with white IKEA like furniture that started peeling off, everything a reeked with smoke even in the hallway. I guess there isn't any true non-smoking room at this hotel, hotel would just spray air fresher to remove the smoke from the room which made it worse. I use coffee grinds to get rid of smell in the room, it really worked. My towels had holes in them and I was too tired to care.

Buffet breakfast was just so so, nothing to write home about.

Hotel is located on the other side of the bridge to Hangzhou, not close to any attractions.

  • Stayed: September 2010
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Thank wen_c82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ramada Plaza Riverside Hangzhou

Address: No.3399 Jiangnan Avenue, Binjiang District, Hangzhou 310053, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #913 of 2,420 Hotels in Hangzhou
Price Range: £50 - £87 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ramada Plaza Riverside Hangzhou 3.5*
Number of rooms: 200
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