We arrived on Thursday around 5pm. The staff didn't speak much English, but I don't speak much Mandarin, so it's not really their fault. But there was a bit of confusion in the beginning; all was worked out, we got our room - a nice little room with two twin beds and a hot shower. Nothing fancy. The bathroom was pretty much see through, so make sure you go with someone you are close to. It would have been a bit awkward to be staying there with someone I didn't know very well. We ran out of toilet paper and the staff wanted us to pay for it. The shower was not great. But the room was warm and it was close to the West Lake. I didn't spend much time in the room, so it was really a good place to just sleep.
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