We booked for a two day stay. We were upgraded - God help those who receive a basic room! The first room was freezing cold and stank of cigarette smoke, the glass sliding door onto the terrace was broken (off its rails) and all in all, very poor. The next room we got was a better location (on 2nd floor) but it was like an oven (obviously air con not turned on as it was supposedly empty which is understandable), the view was awful - onto domestic backyards with their shabby sheds etc - didn't matter because the blind didn't work anyway so it stayed firmly unopened so there was only filtered daylight. The room was truly filthy - a discarded medication tablet on the bathroom floor which had been there for a long time - covered in fluff and dirt.
Dinner in the restaurant was execrable - literally, could not eat it so a complete waste of money. Staff helpful but totally unqualified and inept.
Breakfast - truly vomit-worthy. The room was filthy (dark carpet was encrusted with grime and old dirt/food), the buffet was really horrible, couldn't find on piece of crockery that wasn't chipped, tea cups came with no saucers. Cold food was hot, hot food was cold. In attempt to find some redeeming feature, I even tried a couple of dim sum - shenzhianbao and char shao bao - both inedible. Western food - indescribable! Mind you, the calibre of guest may be an explanation - shouting on mobile phones, feet on chairs, spitting in public......horrible.
We left a day early and the cost was well over RMB1,200. This is NOT an international hotel - staff quite willing but certainly not able. Avoid at all costs.
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