The hotel lobby has no taste at all, it is not a 4 star standard anyway. We arrived at lunch, so we just took lunch in the hotel, a very low class chinese restaurant is in the corner of the lobby, the price is scaring, I odered a beef steak for my son, it costed 32 Euro, the most part of this piece he had to leave it off, Igot a vegetable dish,it was like rubber. it costed about 10 Euro.When I went to my room, I found out that our room was behind the advertisement placard of this hotel, the window was full of dust, the desk was broken, the phone does not work, the door could not be closed, we had our room changed, then we had a room with broken furniture and broken basin. It is so awful, I asked agodo to give me some refund.At reception desk they didn't want to change money for me, because I hold a chinese passport, I am a oversee chinese for 21 years, so I had to use my son's German passport to change money, I gave the clark a lesson, the lobby manager was present, I did not get any appologies.Also the advertised on every webside that they have a swimmimg pool, but there was a fountain in the lobby, I could put my feet in it.
The only good thing is its location, it is near West Lake, but we have to use mosquito device all the night. And the porter was a friendly boy.
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- Also Known As:
- Regal Hotel Hangzhou