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“Comfortable, with nice rooms”

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Narada Resort & Spa Liangzhu
Ranked #47 of 2,391 Hotels in Hangzhou
Pleasantville, NY
Level 6 Contributor
424 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
“Comfortable, with nice rooms”
Reviewed 29 November 2012

I stayed here recently to attend a seminar, my first experience of a resort-style conference hotel in China. The place overall is large and elegantly finished. I had a large room on the 3rd floor. Very nicely furnished and well-equipped. Plenty of space to work and also has a large, elegant bathroom with deep tub and walk-in shower. Everything finished to a high quality.

Minor complaints. The wifi is not always reliable. The safe in my room was unusable because the battery had not been replaced. Check-in was slow and bureaucratic even though I arrived at 11pm. I think it's fair to say that customer service, though polite, hasn't yet got to western standards of efficiency that you would find in hotels of this quality.

The breakfast buffet - with lots of Asian and Western dishes - was quite good.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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148 reviews from our community

Traveller rating
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    72
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Shanghai, China
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 April 2012

Considering the price they charge we were expecting far better customer service. We spent Saturday and Sunday evening at this hotel. After arriving we went to the Western restaurant, sadly the menu was mainly Chinese and limited to around 10 dishes. Although we enjoyed the food, the choice was very poor. They informed us the evening menu was exactly the same, so we ventured into the village for dinner and enjoyed it.
Breakfast buffet also fairly limited for this class of hotel.
Staff were very friendly and tried to make us welcome all of the time.
Summary: Nice hotel, but customer service and restaurants need a lot of work to be able to charge those prices.

Room Tip: The lake view room was nice..
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamingeels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level 6 Contributor
126 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 30 May 2010

Not a bad effort at a resort style hotel. Staff need lots of training and closer supervision. Have to drive to het access to places of interest but generally not too badly located.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anglotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Narada Resort & Spa Liangzhu

Property: Narada Resort & Spa Liangzhu
Address: Inside Liangzhu Cultural Village, Liangzhu Town, Hangzhou 311113, China
Region: China > Zhejiang > Hangzhou
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Swimming Pool
Hotel Style:
Ranked #47 of 2,391 Hotels in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Narada Resort & Spa Liangzhu 4.5*
Number of rooms: 312
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