We'd taken the bus from Huangshan and ended up in the HangZhou East Bus Station in the pouring rain. Taking the 102 bus from there is really easy. Come out of the bus station turn right and head up the hill until you find (again on your right) the bus park that contains that 102. People will point you in the right direction. The bus costs 2 RMB each. There are no signposts on the bus in English, so you'll need to follow the instructions (get off at the bus stop just after the Aston Martin shop) or use the GPS on your phone to figure it out. We got off early and just ended up walking further.
The hostel is really well located. Quiet, but in a main area. Great for lots of places to eat, shop and very easy 15-20 minutes from the West Lake. Great common area, with sofa's and tables with plenty of power points. There's a bar and an area where you can buy food and drinks, plus a small kitchen.
There's a laundry service (10 RMB to wash, 15 to dry, but you can also hang your washing in the back yard). We chose wash and dry, and ended up waiting 6 hours for the washing to finish, which is a problem with no clean clothes, especially when they told us two hours! But clothes were clean and we even gained two extra odd socks from someone else.
Wifi in the common area was spotty to say the least. No wifi in the private attic rooms, although they did try to upsell us to a larger king room lower down. We stuck with our bargain on the top floor.
Attic rooms are small. Mattress on the floor, attic window with a blind that doesn't really keep out the dawn and sunrise, good aircon, and a wet room area with a shower curtain between the loo and the bed. You might want to use the loos along the hall. Mattress is comfy though. Clean and quiet.
Good hostel, great common area. Super location.
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