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“Super!”

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Oakwood Residence Hangzhou
Ranked #17 of 2,386 Hotels in Hangzhou
Certificate of Excellence
Hong Kong, China
1 review
“Super!”
Reviewed 5 November 2013

I travel to Hangzhou frequently for business and the staff at the Oakwood are always curteous and pay attention to all of the details that make my trips more efficient. The rooms are spacious and well appointed. Highly recommended!
Andrew O.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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228 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Carlsbad, California
1 review
Reviewed 5 November 2013

Room was terrific with nice size kitchen and two bedrooms. The master bedroom was HUGE with a very nice bathroom. It was tough to want to leave the hotel area with everything we needed right downstairs.... many restaurants, grocery, starbucks, etc. Cabs were always very easily accessible which can NOT be said for all hotels and locations around China. Our breakfast was included in our rate and was the best breakfast option we had during our 10 day stay in China. There were european options, american options as well as more local options. Staff was very friendly and definitely went out of their way to help. Hopefully we get to make it back again very soon.

Room Tip: All the rooms are very large but the two bedroom has the ability to sleep at least 6 comfortably.
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank Ryan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review, 10 February 2014
Thank you for preferring to stay at Oakwood Residence Hangzhou during your October trip to China and thank you for your review of our apartments and restaurants which is very encouraging to all our associates. We hope to welcome you back to Hangzhou in the near future.
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Shenzhen, China
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

Incredible experience. Had a 4 day stay in HZ with 5 people and preferred a 3 bedroom apartment to multiple rooms in a hotel so chose OR. Great location, wonderful F&B (including the signature Chinese restaurant) and exceptional staff. The apartment itself was perfect, very spacious with all required amenities, functional kitchen and massive living room. Cannot recommend highly enough.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter Z, General Manager at Oakwood Residence Hangzhou, responded to this review, 10 February 2014
Thank you for preferring to stay at Oakwood Residence during your trip to Hangzhou last October, and thank you for your wonderful comments which have been shared with all our associates. We hope to welcome you and your family back to Hangzhou soon.
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Guangzhou
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 September 2013 via mobile

Room is comfy. It's about a 15 minute cab to Westlake, I prefer to be within walking distance. Nice gym.

Service did not seem as good as others boast on here. The guys in charge of opening the front door failed miserably each time I went in and out. Front desk is unenthused but, we're in mainland china so you can't set your expectations so high.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Billy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, 23 September 2013
Billy, thank you for your comments and feedback. We have shared your concerns with both our security team and front desk associates. We will ensure that we implement training to address the issues. As far as our location, saldy we are unable to move our hotel. That aside, we look forward to welcoming you back sometime in the future. Cheers, Brian
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Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2013

The best hotel I've ever stay in Hang Zhou. I travel to Hangzhou every year and this is my first time staying in Oakwood Residence. Excellent hotel which makes you feel just like home. It is so comfortable that I hardly want to get out of the hotel. A thumb up to all staffs whom offered great services. You will never regret choosing this hotel.

  • Stayed August 2013, travelled on business
    • Value
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Helpful?
Thank GerChw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, 3 September 2013
GerChw,

Greetings from Hangzhou and the Oakwood. Thank you for your kind remarks and positive feedback. We have shared your comments with all of our associates.

We look forward to welcoming you back to the Oakwood Hangzhou on your next visit to our beautiful city.

Again, thank you.

Cheers,
Brian Connelly.
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A TripAdvisor Member
Reviewed 19 July 2013

I always really enjoy my stay at the Oakwood in Hangzhou. The staff are great and can't do enough for you and the rooms are fabulous. This is one of the many hotels I stay in during business trips, but it's easily my favorite hotel. I also regularly stay at the Hilton in Hefei, the Hyatt in Jinan and the Sheraton in Nanjing, but the Oakwood in Hangzhou is by far my favorite hotel in terms of service, the friendliness of staff and comfort.

  • Stayed June 2013, travelled on business
    • Value
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Review collected in partnership with Oakwood

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, 21 July 2013
Thank you for your very positive compliments about the Oakwood Hangzhou. We are fortunate to have very committed and dedicated associates who's primary focus is to exceed our customer's expectation. We look forward to welcoming you back in the near future. Cheers.
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Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 June 2013

My wife and I had the opportunity to stay in these spacious, beautifully appointed serviced apartments while visiting Hangzhou. As a fan of Oakwood properties throughout Asia, I can say that this is the best I have stayed in during the past few years. The staff is well trained and incredibly courteous, and they really make their guests feel welcome. The GM, who I believe is Brian Connelly, is right out of central casting for what a hotel GM should be. Charming and gracious, it is obvious that customer service is his top priority. I will definitely stay at the Oakwood again the next time I'm in Hangzhou.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel8610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian C, General Manager at Oakwood Residence Hangzhou, responded to this review, 1 July 2013
Dear Joel8610,

Thank you for your kind comments. We are pleased to know that you and your wife enjoyed your stay at the Oakwood Hangzhou. We will share your positive remarks with our fellow associates.

We do hope if your travels bring you back to Hangzhou, we will have the pleasure of welcoming you back to the Oakwood.

Cheers,
Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oakwood Residence Hangzhou

Property: Oakwood Residence Hangzhou
Address: No.28 Jiaogong Road, Hangzhou 310012, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Hangzhou
#8 Family Hotel in Hangzhou
#15 Luxury Hotel in Hangzhou
#30 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Oakwood Residence Hangzhou 4.5*
Number of rooms: 321
Official Description (provided by the hotel):
Located within EAC Commercial Center, adjacent to Yellow Dragon Entertainment Complex, Oakwood Residence Hangzhou is 2.5 kilometers from West Lake and Wulin Square. Every comfortable and spacious apartment offers a fully equipped kitchen with separate living and dining area, washer/dryer, home entertainment system, complimentary high speed wired and wireless internet, large bathrooms with rain/drench showers, and the signature Oakwood soft posturepedic bed. Dining options include Oakroom where sumptuous buffet breakfasts and weekend dinner buffets are served along with Chinese a la carte and private dining. Oakleaf Restaurant and Bar offer western and Asian specialties along with a global selection of wines, craft beers, single malts and rare bourbons. The 24 hour Fitness Center has a 25 meter indoor heated lap pool and offers a full range of strengthening/cardio equipment with complimentary Yoga and Pilates classes. Car parking is complimentary for resident guests. ... more   less 
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Also Known As:
Oakwood Residence Hangzhou Hotel Hangzhou
Oakwood Residence Hotel Hangzhou

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