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“Friendly and helpful staff and nice hotel”

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HaiWaiHai Crown Hotel
Ranked #177 of 2,491 Hotels in Hangzhou
Reviewed 14 April 2012

I was greeted by someone once I got in the hotel and guided me to the check-in area.The location is not that far from west lake or shopping area. The problem was to get a taxi. However, friendly doorman was helpful to call in taxi for me. There is a food street just 5 minutes walk from the hotel. The hotel is well kept and clean. What separated this one to others is friendly service.
Now, the thing need to improve. It took 5-10 minutes to get me checked in while I am Platinum member. It is kind of very slow.

Room Tip: Get a room away from highway
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  • Stayed: April 2012, travelled with friends
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1  Thank Hillview_205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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34 - 40 of 220 reviews

Reviewed 27 March 2012

The hotel is placed smack in a highway crossing - In China highway means highway, it reaches at least 10 floors up. That said, the hotel is just fine. Very nice staff, polite and very good service. The rooms are ok size and nice and clean. You can not hear the highways so no worries. If you go to visit Hangzhou center and the attractions, this is not the hotel. If you go for business this is good.

  • Stayed: March 2012, travelled on business
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1  Thank SkyDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costas_liu, Sales Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 5 April 2012

Dear SkyDK, we are pleased that you had a pleasant stay with us. we are really appreciated your kind comment. Our hotel just located in the mid-north of Hangzhou, and 15 minutes drive to Wulin Square-city center and Westlake. With highway beside, it is quite convinient to get to the airport and railway station. Thank you again for your recommendation. Welcome back to Crowne Plaza Hangzhou Grand Canal.

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Reviewed 26 March 2012

Hotel is well maintained, clean and modern. Front Office staffs are very friendly and helpful!
Rooms are not spacious but very clean and have nice view on the Canal.
Although the staffs english is not great the smile is so warm that this barrier disappears.
Housekeeping ladies are cute.
I also recommend the happy hour in 29th floor, nice selection on snacks and beverges. Ambience very pleasant.

Oh! And the beds are so comfy! The bedsheets so cosy!

Room Tip: 2507 - I love the bathrooms design!
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  • Stayed: March 2012, travelled as a couple
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1  Thank marta0h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costas_liu, Sales Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 5 April 2012

Dear distingusihed guest, thank you for choosing to stay with us. And thank you very much for your comment. Our colleagues at front desk and housekeeping are so happy to learn that you are satisified with your stay with us. we do look forward to welcoming you back with us in the near future. Thank you again.

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Reviewed 18 February 2012

I stayed at the Crowne for a week in April of 2011. It reminds me of a new shopping mall in American Suburbia. Clean, shiny, new and cheap if you look beyond the thin exterior veneer. It probably meets a cookie cutter standard for a 4 star hotel and the rooms are clean so it makes a good crash pad if you have business in the area want to insulate yourself in a sterile hotel environment. Getting to the downtown and West Lake restaurants will require long taxi rides in heavy traffic. My room was on an upper floor looking to the south and west and there was a significant amount of noise from the freeway systems out front. The onsite restaurant offers standard western and Chinese dishes at a relatively high price probably due to the fact that there arent' any restaurants within a 20 minute walk. The pool was clean and nice and the exercise room had new equipment. Overall average for the price.

Room Tip: Get a room facing away from the freeway system to reduce noise.
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  • Stayed: April 2011, travelled on business
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Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costas_liu, Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 27 February 2012

Distinguished guest, thank you for choosing to stay with us and sharing your comment with us. Hotel just located in mid-north hangzhou downtown, is less than 10 minutes drive from popular Wulin Square, 15 minutes from the charming scenery of the Westlake and 45 minutes from Hangzhou Xiaoshan International Airport. only 5 minutes walk, there is a food street catering with many stylish chinese dishes. 3 Koren and Janpanese restaraunts on the opposite side of the street. Onsite Fu Cafe restaraunt offers buffet breakfast and buffet dinner with more than 300 dishes. Look forward to having you back with us in the near future.

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Reviewed 26 December 2011

Check in was quick, fluent english spoken, faxed credit card authorisation was found immediately, got an upgrade, staff was always helpful with tourist maps, restaurant advised etc. in one word: perfect.
Room was in good condition, windows weren't really sealed though, so sitting at the desk was a bit chilly despite air con. Room was made twice a day.
A small gift shop sells drinks, but there are some shops on the other side of the street as well, and not far there is a food street (turn left go straight and then left again after 200meters). Carpets in the room and the floor were a bit dusty, but overall good cleanliness. Sports utitilities were good, as was the pool.

  • Stayed: December 2011, travelled on business
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1  Thank Salamano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costas_liu, Sales Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 20 January 2012

Dear Salamano,thank you for choosing to stay at Crowne Plaza Hangzhou Grand Canal. Glad to learn that you had a pleasant stay with us. warmly welcome you to take part in our Priority Club Rewards program which you will earn Priority Club Rewards points,redeemable toward a free nights's stay or the accruing of air miles. visit our official website for more information. Welcome you back to Crowne Plaza Hangzhou Grand Canal.

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Reviewed 12 December 2011

Hotel is about a 40 min drive west of the airport.
Room was quite large and with all the usual stuff. Got upgraded to a suite, hence cannot comment on a "normal" room.
Electric plugs are next to the bed and at the desk. Internet is quite fast, nothing spectacular, but Skype, VPN and FaceTime are working. It is not free - costs 60 RMB.
Breakfast is OK, but not too many western dishes, but enough for a normal breakfast.
Beds are soft and comfortable (for Chinese standards)
TV I did not check, but I think I remember CNN and some other English channels.
Bathroom had a walk-in shower and was spacious.
It may be quite far away from the city center, but if you have to do something in the surrounding area of Hangzhou, for sure it is well located, especially to the Ningbo, Taizhou area and the airport, as the highway to the airport basically starts at the hotel.

  • Stayed: November 2011, travelled on business
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1  Thank yogimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Costas_liu, Sales Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 19 January 2012

Dear Yogimo,thank you very much for staying with us and we really appreciated your kind comments. Crowne Plaza Hanzghou Grand Canal is less than 10 minutes drive from popular Wulin Square, 15 minutes from the charming scenery of The West Lake and 45 mintes from Hangzhou Xiaoshan International Airport. With the highway nearby, it is quite easy to Shanghai,Ningbo,Nanjing and Anhui Province. Sincerely looking forward to having you back to stay with us in the near future.

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Reviewed 28 October 2011

very nice hotel perfect for business. The canal view was less what I have had thought.
Anyway, the hotel is well located, easy access to the city. also the staff is greatfull there is the only one real english-Chineses speaking guy (john), very easy to understand and to resolve your problems. The hotel itself is very nice, nice beds and rooms and very comfortables. Is ideal for business and also the buffet for dinner is very exquisite and chinese style.

  • Stayed: October 2011, travelled on business
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Thank RaoulM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HZCPHIE, Sales Manager at HaiWaiHai Crown Hotel, responded to this reviewResponded 2 November 2011

Dear guest, thank you so much for choosing us as your accommodation "home away from home"in Hangzhou. We are really appreciated your kind comments. Crowne Plaza Hangzhou Grand Canal is an upscale international brand business hotel conveniently located to CBD and downtown Hangzhou,less than 10 minutes drive from popular Wulin Square, 15 minutes from the charming scenery of the West Lake and 45 minutes from Hangzhou Xiaoshan International Airport. Also very convinient to Xiasha ecnomic development zone through overhead highway beside hotel. Fu Café raises casual dining to a level of pure creativity. Highlighted by the restaurant’s open kitchens, our Chefs present you with the best cuisine. Sincerely welcome back to Crowne Plaza Hanzghou Grand Canal.

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Additional Information about HaiWaiHai Crown Hotel

Address: No.333 Shangtang Road, Hangzhou 310014, China (Formerly Crowne Plaza Grand Canal)
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Hangzhou
#81 Luxury Hotel in Hangzhou
#101 Best Value Hotel in Hangzhou
Price Range: £66 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — HaiWaiHai Crown Hotel 5*
Number of rooms: 325
Official Description (provided by the hotel):
Crowne Plaza Hangzhou Grand Canal is an upscale international brand business hotel conveniently located close to CBD and downtown Hangzhou. The hotel takes its name from the nearby Beijing-Hangzhou Grand Canal, the longest canal in the world, flowing from the capital city some 1,794 km (1,115 miles) south to Hangzhou. Crowne Plaza Hangzhou Grand Canal is less than10 minutes drive from Wulin Square, 15 minutes from the charming scenery of the Westlake and some 45 minutes from Xiaoshan International Airport. Through overhead highway linking hotel to Westlake, city center and Hi-Tech development area, hotel offers convenient access to Xiasha Economic Industrial Zone, Shanghai, Ningbo, and Nanjing through Desheng express highway as well. Crowne Plaza Hangzhou Grand Canal rooms are designed in contemporary style with a corporate traveler or meeting organizer in mind. From our superior room to Crowne Plaza Club Rooms and Suites, each selection is sure to meet your accommodation needs. Three restaurants, bar and lobby lounge, as well as the hotel s seven meeting rooms, business centre, Club Lounge, swimming pool and gym truly make Crowne Plaza Hangzhou Grand Canal The Place To Meet. ... more   less 
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Also Known As:
Crowne Plaza Grand Canal Hotel Hangzhou
Crowne Plaza Hangzhou

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