I debated between a poor and an average rating. The location relative to the West Lake area and nearby "mountain" is good and contrary to other reviews I found the restaurants nearby good as well. The rooms were clean, but kind of shabby. The breakfast was fair, but their attempt at coffee was weak and lukewarm. The bed was very hard, but at least the pillows were comfortable. The room AC worked fine, but the elevator didn't. The lobby area lacks seating except in a tea place, which evidently you are supposed to only sit there if you order something. Like many places I've stayed at in China, the internet service is frustratingly slow and prone to outages.
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