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Emerald Hostel
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Reviews (46)
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1 - 6 of 46 reviews
Reviewed 15 July 2013

We booked three nights here after reading great reviews on this website. We arrived in the evening and our taxi driver dropped us off at the bottom of the hill. We had an hour of walking through the dark, getting lost before a chef at a local hotel guided us to the location. No signs at all and very few street lights. There are also no nearby ATMs and the hostel does not accept card payment.

The dorm beds are the hardest I've stayed on in China and I've spent three nights in a Buddhist temple! The floor would have been better. The electricity also kept cutting out, meaning no air conditioning and no lights.

We were woke at 6am on the first morning from building work going on in the next door room. Undeterred, we went to the cafe for breakfast only to be refused food without an explanation. After our first day, we were a bit annoyed but nothing a good nights sleep wouldn't sort out. But of course, the beds were terrible and we were woken again at 6am the following day.

We ended up cutting our trip short by a day, the stay there was just terrible. I'll try not to be a total miser though; I'll admit their garden is lovely and they were good enough to refund half our money after I spent half an complaining about the noise.

  • Stayed: July 2013, travelled as a couple
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Thank paul r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2012

it's kind of on top of the mountain, so it's quiet, but also difficult to find for the travellers for the first time since the road sign is not clear in Hangzhou, i saw three big dogs staying in the hostel,

  • Stayed: July 2012, travelled as a couple
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Thank colbe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

I'm writing these reviews a little late - so apologies for that at the outset. We stayed at the Emerald Hostel in March 2011. We had quite a few problems finding the place initially - pretty much all our fault as we'd written the name down wrong! - however, it is a little bit out of the way, up an inconspicuous road. It takes around 15 - 20 minutes to walk to the West Lake, some of which is along a busy road. It wasn't a problem for us, but might be for other guests.

The best things about this hostel are the lovely staff (who were really, really helpful) and the great food. We had one of the best meals of our time in China here: try the tea-flavoured pork if it's on the menu. Both the rooms and the food are very cheap. However, there were quite a few problems, many of which arose mainly because it was so cold on the first night we stayed (seven degrees and rainy!). The heating was capricious and tricky to work and we had to ask the poor guy on the desk to come up several times to help us with it. For some reason we never managed to fathom, the door to the communal area (where food was served) was left open all evening so we had to eat dinner wrapped up in coats and jumpers and we were still cold! And there was a nasty smell in the bathroom but to be fair it's possible that we'd blocked the plumbing with loo paper, so that may well have been our fault.

Overall, this could be a really great place to stay; they just need to iron out a few of the glitches. I would recommend this place for summer trips; in winter, you might need to be a bit braver than us in piping up about shutting the door!

  • Stayed: March 2011, travelled as a couple
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Thank LambethBarrister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2010

What really makes this hostel special are the staff - they are just some of the loveliest people I've ever met. They are incredibly friendly and will go out of their way to help you at any time of night or day - I only spent two nights there but felt sad to say goodbye when we left! At least two of them speak good English. Our bedroom was very clean with a big bathroom, and the food they serve in the restaurant is cheap and delicious. The downside of this hostel is its location - it's a 15-20 minute walk from the Great West Lake and you'd need a bus or taxi to take you into the centre of town. Having said that, there are regular buses that will take you from just outside the hostel to the lake or into town for a couple of RMB. Highly recommended.

  • Stayed: July 2010, travelled with friends
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Thank wherenext65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2016
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  • Stayed: July 2016, travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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