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“A peaceful stay away from the hustle and bustle of WestLake.”

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Banyan Tree Hangzhou
Ranked #43 of 2,386 Hotels in Hangzhou
Certificate of Excellence
Singapore, Singapore
Level Contributor
270 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
“A peaceful stay away from the hustle and bustle of WestLake.”
Reviewed 16 August 2011

We just came back from Hangzhou recently. We were there for 5 nights and stayed 3 nights in Hyatt and 3 nights in Banyan Tree. I have posted a separate review on Hyatt.

Banyan Tree is on the western part of Hangzhou, a good 30-45 mins from West Lake. The grounds of Banyan Tree is beautiful as usual. But my husband commented that he still prefer the setting at Banyan Tree at Lijiang which was more attractive and cheerful when compared to the hotel in Hangzhou. I think it is due to the dull colours of the typical Jiangnan architectural style of the building. The grounds at Banyan Tree Hangzhou are nonetheless peaceful and much welcomed after the hustle and bustle of WestLake.

The Room - we stayed at a premier water terrace. It was beautiful and extremely spacious. It had a good size living room, bedroom with an in-room bathtub, a huge bathroom with separate shower and WC and a wooden Chinese bathtub, and finally it even had an in-room massage room. Unfortunately the in room massage room has one bed only, so we did not use it and went to the spa instead which had a massage room that could accomodate both of us at the same time. And of course, there was a balcony that looked into the beautiful grounds. The room was clean, well made up always.

The Restaurants - We had breakfast daily at the Waterlight Court. No complains here. Good dim sum and congee and western breakfast choices. Freshly squeezed fruit juices. On one of the days, I commented that the dim sum was not fresh. The waitress immediately alerted the chef who did a personal taste test of the rest of the dim sum at the counter.

We had a western set dinner at the Waterlight Court as well. Excellent food. The dinner was part of our room package. I had expected a simple set dinner, but no such thing! We were given a private room, and had a 6 course set dinner, which came with appetiser (salmon), soup (lobster bisque), first main course (king prawns), second main course (wagyu beef steak), dessert and coffee/tea. Service was also excellent.

Tea at Jiu Xian was included in our package too. Again, not just simple tea and sandwiches. It was the complete elaborate tea set that they were serving for paying guests. It came with cakes, cookies, fruits, sandwiches and coffee or tea.

After our heavy tea, we had a simple a-la-carte dinner at the Chinese restaurant, Bai Yun the second night. Food was also good. We had rice with stir fried ladies fingers, roasted pigeon and a well known local dish, Westlake Vinegar Fish. The food was good as well.

The Spa - We had 2 spa treatments each on the 2 days that we were there. The first day, we each tried the oriental bath (with scrub) followed by massage (Island dew for me and Swedish for my husband. They were great. We felt so pampered and ambience was wonderful. So we went back the second day for the summer promotion yoga massage with essential oil bath. The yoga massage was essentially like Thai massage. A lot of stretching and makes one feel very relaxed after the treatment. We had a wonderful time at the spa.

The conceirge/tour desk was very helpful in giving us directions to Xixi Wetland and suggesting what to do and how to go about the place and what to see without pressure of us having to use their tour services.

To be fair, the price we paid for the 2 nights Romantic Hangzhou package at Banyan Tree was way more expensive then the room we paid for at Hyatt. But the quality is also different. While we will still stay at Hyatt for sightseeing around Hangzhou and Hyatt will be a great place for a good night sleep, we will choose Banyan Tree if it is to relax and to pamper ourselves.

All-in-all, we were happy that we decided to spend the last 2 nights of our short vacation in Banyan Tree. It was a great relaxing end to otherwise hectic sightseeing in Hangzhou in the hot and humid summer. In particular, I must say that I am impressed that meals provided as part of the package was of good quality. They did not just give inferior or low quality set meals just because they are part of a package. So again, Banyan Tree did not disappoint and we will definitely consider Banyan Tree again when the next opportunity arise.

Stayed August 2011, travelled as a couple
Helpful?
1 Thank DNLs_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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256 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Japanese first
  • Any
English first
Hong Kong
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2011

Everyone knows that the rooms at Banyan Tree are amazing and the settings idyllic. The Banyan Tree Hangzhou did not disappoint, with huge well appointed rooms, multiple restaurants and a beautiful spa and swimming pool. But what made our brief stay extra memorable was the personal attention we received from the staff. When we checked in, the GM came over to greet us, not just welcoming us to the hotel but taking the time to understand who we were and what kind of experience we were looking for. What could have been a perfunctory conversation instead made us feel like we were part of the family. The staff offered to look after our 9 month old son when we were eating in the restaurants and when we later told the GM our train back to Shanghai was at 6pm, he made sure that we could check out at 4, even though it was a busy weekend. The courtesy and thoughtfulness of the staff and management, in particular GM Desmond Tan, made an overnight stay feel like a whole weekend.

The one area for improvement was the Chinese restaurant. While the food was fine, the service was less than stellar - we ordered one dish that we saw sitting for several minutes before it was delivered to our table and we saw the waitstaff unable to handle a large party who had reserved a table for 9. At the waitress' recommendation, we had the chrysanthemum tea, which proved ordinary and turned out to cost more than the most expensive dish on our bill. My advice... check the prices if the staff makes any suggestions!

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank JMLX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taichung, Taiwan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2011

I've been traveling around the world around 25 years, this is the best Hotel with excellent service I'd ever experienced.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank FANNYKUO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
131 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 7 June 2011

We have stayed at this resort for 4 days and it was such a very traditional chinese style villa. There was a serious mosquitos problem for staying near wetland park and all taxi drivers were not known about this hotel. We knew how to guide the taxi driver back to hotel which cause us less trouble. Spa is usual Banyan Tree standard. Our villa has some drainage problem in shower which we urge them to fix it everyday and can be fixed finally.

There was a young male staff worn a black eyeglasses working in conciege was smart and very helpful. I would not suggest to dine in the hotel because there are a lot of good restaurant outside which cost less and better quality. The buffet breakfast seems a lot of choice but the taste a bit below average.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HongKongTrojan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 7 June 2011

<sigh>...so I just can't decide how I feel about Banyan Tree Hangzhou. On the one hand, the staff were incredibly kind and attentive. Everywhere we went, it was nothing but great service and polite gestures all the way. The resort grounds were also quite beautiful and felt like you were a world away. The villas were also wonderfully appointed and relaxing. I've certainly slept on more comfortable beds, but overall, the room was quite comfortable.

Nonetheless, there was still something left to be desired. While the Chinese restaurant (Bai Yun) was lovely and the food was delicious, the Western restaurant definitely needed some work. The sandwich and cheese platter we ordered were a little too "Chinese-y". And the high chair they brought over for our infant was beyond filthy. The room service we ordered for both an after-hours snack and breakfast the next morning were problematic. In the evening, we only ordered popcorn and a cheesecake, and it took forever (about an hour) to be delivered. The following morning, our breakfast arrived cold already and the order was wrong (eggs instead of pancakes).

Most notably (and maybe not the fault of the resort, exactly) is how mosquito-infested the place is. I'm sure all the standing water and ponds didn't help. Additionally, we went on a weekend where it rained non-stop. Our villa was just a breeding ground and we barely got any sleep - we were just bombarded. Needless to say that we were eaten alive by those blood-suckers.

Lastly, even with a 15% off Early Bird rate, this place is still expensive!! All in all, I don't think I would recommend this place, and I'm pretty sure I will not return again. It was a nice enough experience, but not worth a second visit (and that just bums me out - I really wanted to like this place).

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank KOinCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BTGroup, General Manager at Banyan Tree Hangzhou, responded to this review, 16 June 2011
Dear KOinCT


Thank you for taking time in sharing your feedback and experience.


Your feedbacks are very much appreciated as they help us improve both our service and our product.


Please accept my profuse apologies for the disappointment you experienced in regards to your stay here at Banyan Tree Hangzhou.


I have noted on your comments regarding the food you had in Water Light Court. I have personally briefed our Executive Chef of your comments and ensured that food quality and taste will be brought up to Banyan Tree standard.


As Banyan Tree Hangzhou is right beside Xi Xi Wetland Park, there will be more insects than downtown. We will take further imperative measure to ensure a comfortable and close to nature stay here.

By evaluating our hospitality, telling us what we do right and what we must improve; it help us to improve and meeting guests expectations.


If I can be of further assistance in this matter, please do not hesitate to contact me.

Most sincerely,


Desmond Tan
Area General Manager
Banyan Tree Hangzhou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 12 May 2011

We visited Hangzhou to celebrate my father’s birthday, and the staff made it the perfect experience! They provided the traditional birthday items, such as long-life noodles and birthday cake and were always ready with a smile and eager to please. It was a very high and friendly level of service, and when he's available, the hotel manager Mr. Desmond Tan is often out greeting guests.

We stayed in the 2 bedroom jet pool villa. We didn't use the jet pool since it was still quite chilly but I noticed that they did clean it so that it was available for use. The villa was very nice with beautiful surroundings. The 2 bedroom is not a real two bedroom though. Rather it is more of a 1 bedroom with an add-on. To get to the second bedroom, normally you must walk through the 1st bedroom. The 1st bedroom is also connected to the living room so privacy for the 1st bedroom is actually quite an issue. I would not suggest it for 2 couples but for a close family, it's fine. We were lucky to have a terrace facing out towards the park and that was beautiful! We had tea there after breakfast every day enjoying the light breeze and facing nature. A rare feeling in China! The beds were, as always, very comfortable. We used their pool as well, and while small, was set at a comfortable temperature for swimming and one could do small laps. I think it was about 10m long?

The breakfast buffet was adequate but nothing to write home about. We enjoyed the fresh yoghurt!

Would love to come back!

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wu1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2011

As said by many of the previous reviewers the rooms are by far the largest we have ever stayed in with separate sleeping, sitting and dinning areas, in addition to seats and a chessboarded table on the balcony.

The surroundings are a world of tranquility especially when there was a quiet drizzle at night, kind of typical country scene in old rural eastern China.

The food there is pricy and average though given choices in the city if one bothers to leave he hotel and get stuck in traffic.

Spa is good but not quite the level we saw in Thailand.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TSWtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banyan Tree Hangzhou

Property: Banyan Tree Hangzhou
Address: No.21 Zijinggang Road, Xihu District, Hangzhou 310030, China
Region: China > Zhejiang > Hangzhou
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Hangzhou
#41 Luxury Hotel in Hangzhou
#59 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Banyan Tree Hangzhou 5*
Number of rooms: 72
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Also Known As:
Banyan Tree Hangzhou Hotel Hangzhou

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