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“Luxury, comfort, great service, terrific location.”

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Wyndham Grand Plaza Royale Hangzhou
Ranked #2 of 2,368 Hotels in Hangzhou
Certificate of Excellence
Brooklyn, New York
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Luxury, comfort, great service, terrific location.”
Reviewed 19 June 2014

Stayed for three nights for a special birthday getaway. The rooms were immaculate, comfortable, spacious and luxurious. Huge bathroom with separate tub and rainforest shower, great amenities. Free wifi in the rooms, no hassles with anything. They even give you little gift bags ev. night at turn-down service.

Bed and bed linens super comfortable and luxurious. (I’m sorta picky about my sheets and pillows. These were wonderful!)

Extremely convenient location, close to West Lake.

We ordered from room service several times and it was speedy, beautifully presented, and delicious.

The most remarkable thing about this hotel was the service. Literally the best hotel staff we’ve ever encountered. Not obsequious, just super-helpful about everything — suggesting places to visit, arranging bikes, booking a car or driver, etc.
Unfortunately my husband got v. sick during our stay and as soon as I called down for help, they had arranged a car & chaperone to take us to the hospital and help us through the whole ordeal. Their attentiveness and care made the whole experience bearable. I literally had their managers Eva and William on my speed dial during the night, should I encounter any issues at the hospital. When we were exhausted and wanted to leave the hospital at midnight, I called William and he showed up 15 minutes later like a superhero, translated all the medicines for us, and helped us back to the hotel via comfortable air-conditoned private car. When we checked out we noticed there was no charge for any of these emergency doctor trips! — which required car, driver, and their personnel! Now that is good customer service, yo.

Special shout-out to Eva, William, Lawrence, and Lisa, who all took great care of us.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mizmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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801 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (113)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014

Our stay here at the WGPR was top notch. We had originally booked 2 rooms at another major hotel chain down the road but was not impressed with how dark and dirty the rooms were so we quickly called Wyndham and they were able to squeeze us in last minute. When we arrived, the hotel staff were very nice and helpful. They greeted us each day and helped suggest places to visit. The hotel is also just blocks away from the scenic West Lake which was nice because we were able to stroll there instead of trying to get a taxi.
The rooms were nice and spacious. They were the one of the biggest rooms (and bathrooms) we had in our 2 week trip around China. They provided nice amenities in the rooms including free speedy wifi.
The breakfast buffet was delicious. They served a huge variety of asian and western food. Get there early because the line at the wonton/noodle station gets long very quickly. They also had something that we have never encountered before in any hotel buffet and that was a fresh juicer. You just step right up to the person behind the counter, tell them which fruits and vegetables you want and they put them through the juicer and you have fresh delicious juice.
Overall we had a wonderful stay and will not hesitate to stay here again next time.

  • Stayed May 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank edges35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luneburg, Germany
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 June 2014

My wife and I were on a sightseeing trip to Hangzhou and spent three nights in the Wyndham Grand Plaza. It was one of the best hotel experiences we ever had. The staff was friendly, competent and always eager to go out of their way to help us in every way. The staff is international. That obviously serves to foster intercultural awareness. There always is someone who will efficiently take care of your needs and problems. We had the mobile number of one of their staff, Sheyma Ben Jemia, and could call from anywhere to ask for help. She would then explain in Chinese to the person with whom we were trying to communicate what we wanted. When we wanted to go and see a Chinese opera another person researched the story for us so that we could follow the action better, since there was no translation. It was simply wonderful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Wolfgang V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

Very helpful staff in perfect Environment near West Lake. We were surprised to find Dutch staff, they and the rest of the staff assisted us in all matters very good. We had a good meal in Japanese Restaurant.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sjef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 May 2014 via mobile

Amazing place to stay. We got an upgrade on check in and had a stunning view of the lake from our room balcony.
Only down side is it is expensive but hey that's what u expect from a place like this.
Great indoor pool and gym which is much needed after a day of sight seeing
A big thumbs up from me well done

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

The staff is very helpful and proffesional. Especially Shyma Ben Jemia and Martin Torres Hoyos and also the Assistant Manger whom I forgot the name but she was a fantastic lady who helped us showing the way to the west lake by walking us all the way to the back of hotel. The hotel is a real 5 star with a great location.

Room Tip: Try to get a room facing west lake.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Plaza Royale Hangzhou

Property: Wyndham Grand Plaza Royale Hangzhou
Address: No.555 Fengqi Road, Xiachang District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Hangzhou
#1 Family Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#2 Romantic Hotel in Hangzhou
#31 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Wyndham Grand Plaza Royale Hangzhou 4.5*
Number of rooms: 293
Official Description (provided by the hotel):
Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more   less 
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Also Known As:
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

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