Stayed for three nights for a special birthday getaway. The rooms were immaculate, comfortable, spacious and luxurious. Huge bathroom with separate tub and rainforest shower, great amenities. Free wifi in the rooms, no hassles with anything. They even give you little gift bags ev. night at turn-down service.
Bed and bed linens super comfortable and luxurious. (I’m sorta picky about my sheets and pillows. These were wonderful!)
Extremely convenient location, close to West Lake.
We ordered from room service several times and it was speedy, beautifully presented, and delicious.
The most remarkable thing about this hotel was the service. Literally the best hotel staff we’ve ever encountered. Not obsequious, just super-helpful about everything — suggesting places to visit, arranging bikes, booking a car or driver, etc.
Unfortunately my husband got v. sick during our stay and as soon as I called down for help, they had arranged a car & chaperone to take us to the hospital and help us through the whole ordeal. Their attentiveness and care made the whole experience bearable. I literally had their managers Eva and William on my speed dial during the night, should I encounter any issues at the hospital. When we were exhausted and wanted to leave the hospital at midnight, I called William and he showed up 15 minutes later like a superhero, translated all the medicines for us, and helped us back to the hotel via comfortable air-conditoned private car. When we checked out we noticed there was no charge for any of these emergency doctor trips! — which required car, driver, and their personnel! Now that is good customer service, yo.
Special shout-out to Eva, William, Lawrence, and Lisa, who all took great care of us.
- Official Description (provided by the hotel):
- Hotel is adjacent to the breathtaking West Lake, a recent addition to UNESCOS WORLD HERITAGE list, facing the provincial government offices and administration, within walking distance of Wulin Street, and close to Hangzhou Tower and Intime department store. 293 various well-appointed guestrooms such as lakeview rooms, cityview room, suites, and rooms specially designed for ladies, outfitted with balconies, independent bathroom with separate bathtub and shower, 37-inch LCD TVs and high-speed wireless internet access.Western, Chinese and Thai restaurants can always match your taste.7 well-equipped conference rooms seating from 20 to 500 guests. The large Royale Ballroom with a unique window view of the West Lake hill, is the only ballroom in Hangzhou providing this feature!It’s the perfect place to create long-lasting memories for your business, conference or leisure trip. ... more less
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- Also Known As:
- Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou