This hotel is very nice. We had a very nice room and the location was very convenient, just a short walk to the lake. It was in a residential and retail area and, as tourists, we found it very interesting to see how people lived. Breakfast was always good.
I was aware of the difficulties other reviewers had with finding the hotel but still the same thing happened to us. We booked through Ctrip and planned to arrange a transfer from the airport with the hotel. Despite a lot of searching, I could not find the hotel website or an email address. I should have phoned. We got a taxi at the airport and showed the driver the name and address of the hotel in English and Chinese but he still took us to the wrong hotel. It was a busy night in Hangzhou and it was hard to get another taxi. The driver left us under the hotel sign and it still took us 10 minutes to find the door. The hotel is above a shopping centre and the entrance and hotel lobby are small.
Our welcome was not great. One of the two receptionists was doing other work and left us waiting in the queue. After 5 minutes another guest arrived, walked past us and was served. I was expecting the worst from the hotel after all that however everything was great from then on. When checking out, there was an error on our bill but it was sorted out quickly.
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