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“Lovely hotel”

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Hangzhou Merchant Marco Edgelake Hotel
Ranked #171 of 2,351 Hotels in Hangzhou
Ireland
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Lovely hotel”
4 of 5 bubbles Reviewed 25 July 2013

This hotel is very nice. We had a very nice room and the location was very convenient, just a short walk to the lake. It was in a residential and retail area and, as tourists, we found it very interesting to see how people lived. Breakfast was always good.

I was aware of the difficulties other reviewers had with finding the hotel but still the same thing happened to us. We booked through Ctrip and planned to arrange a transfer from the airport with the hotel. Despite a lot of searching, I could not find the hotel website or an email address. I should have phoned. We got a taxi at the airport and showed the driver the name and address of the hotel in English and Chinese but he still took us to the wrong hotel. It was a busy night in Hangzhou and it was hard to get another taxi. The driver left us under the hotel sign and it still took us 10 minutes to find the door. The hotel is above a shopping centre and the entrance and hotel lobby are small.

Our welcome was not great. One of the two receptionists was doing other work and left us waiting in the queue. After 5 minutes another guest arrived, walked past us and was served. I was expecting the worst from the hotel after all that however everything was great from then on. When checking out, there was an error on our bill but it was sorted out quickly.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dubbie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Traveller rating
    11
    21
    5
    2
    2
See reviews for
9
3
4
9
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Any
English first
Paris, France
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 25 May 2013

I was really pleasantly surprised by this hotel - very reasonably priced, nicely decorated, very large rooms with comfortable beds. It has more charm than your average business hotel, including a rooftop with good views of West Lake. The location is great - 5 minutes walk from the lake, great restaurants (including local branches of Green Tea and Grandma's kitchen restaurants, both serving awesome Hangzhou cuisine). I would highly recommend staying there for a visit to Hangzhou.

Stayed May 2013, travelled with family
Helpful?
1 Thank Kdo83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
98 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 22 March 2013

Its a Small Hotel, But for this Budget you cant get a Location better than this in Hangzhou. Just a Few minutes walk from the Lake which is a Must visit in Hangzhou. Location, Location and Location thats the Biggest advantage of this place.
The Rooms are Decent, Comfortable bed, Clean Bathroom. Basics are Correct. It doesnt have a Grand Lobby or Great Restaurants, but then you can just walk a few hundred meters to find numerous joints on the Lake front.
The Hotel is a little difficult to find due to another Marco Polo Hotel nearby but if you have Hotels Number you can always make them talk to the Taxi driver.
If you have Budget then stay at Dahua Hotel which is on the Lake Front. And Do Visit the Silk Street

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 2 March 2013 via mobile

The major problem is finding this hotel which is in the vacinity of another hotel with similar name. The two Marco Polo hotels are often mixed up.

That said, it is located within walking distance to the scenic West Lake. It is stuck to a shopping mall, which has a 24hr KFC. The room itself is spacious, and surprisingly has lots of electrical sockets. The flat panel TV has the usual local channels, plus 2-3 English foreign channels e.g. HBO, but no CNN.

Although air-conditioned, the closed windows do not block out street noises as much as one would like.

Breakfast is on the top floor 10/F, of which the food is very much local orientated.

For the price less than RMB500, the 4-star hotel is quite acceptable.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ant Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ca
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 5 January 2009

We stayed one night in 2 rooms recently.

The rooms were booked for nonsmoking.
We went to the rooms assigned and request a room change due to smoke stink.
The front desk said the rooms had been given odor elimination treatments.
However, they hit us with a 50 rmb/night surcharge to get rooms in "non-smoking" floor.

The facilities are OK for the original price.
Front desk were helpful to give map directions.

Acceptable place for smokers.

  • Liked — "free" internet access
  • Disliked — Mistreatment by management
  • Stayed January 2009, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank catraveller98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 August 2008

Very modern hotel with a great location - only 5-8 mins walk to West Lake. There's a supermarket and Watsons (like Boots in UK) along the way as well so great for stocking up on water and toiletries.

It's also next to a large department store which had some restaurants. There's also several restaurants in the area - we didn't have trouble finding somewhere to eat.

Room was nice and clean and roomy. Staff was ok at check in and spoke quite good English.

Highly recommended for its location - we were able to walk around till late at West Lake and still walk back knowing it was safe.

  • Liked — Location - close to West Lake, Hangzhou's biggest attraction
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jukazu1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 22 December 2007

My friend booked this hotel for me.
I highly recommend this to business travellers since the Internet access is good (with a cable that you can plug into PC) for FREE.
Even you can find some stationeries on the desk that would really help you working.
good PRICE of around US$50 per night.
Walking distance to Shopping centres, restaurants, and most important the WEST LAKE.
good sized room with a city view, nice and clean
sound proof is not the best as i had expereince one night, but my ear plugs helped me.
I do not have expectation on the staffs there, so they were alright, some young university graduated ladies serving on the concierge, do nto expect service like a 5 stars hotel.
Afterall GOOD PRICE, GOOD LOCATION, REASONABLE CLEAN ROOM. No doubt can stay there again and again.
[--]

  • Liked — LOCATION, INTERNET ACCESS
  • Stayed December 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank nmw925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hangzhou Merchant Marco Edgelake Hotel

Property: Hangzhou Merchant Marco Edgelake Hotel
Address: No.99 Huansha Road, Hangzhou 310001, China
Region: China > Zhejiang > Hangzhou
Hotel Style:
Ranked #171 of 2,351 Hotels in Hangzhou
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hangzhou Merchant Marco Edgelake Hotel 3.5*
Number of rooms: 117
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