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“Very comfortable stay” 5 of 5 bubbles
Review of Courtyard Hangzhou Wulin

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Courtyard Hangzhou Wulin
Ranked #3 of 2,334 Hotels in Hangzhou
Certificate of Excellence
Singapore, Singapore
2 reviews
“Very comfortable stay”
5 of 5 bubbles Reviewed 12 July 2014

We stayed here for a week and is happy with the consistently good service that we received from the staff. They are pleasant, warm and always willing to help. The rooms are clean and comfortable. I would certainly recommend this hotel to anybody visiting Hangzhou

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank JanetT1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 14 July 2014
Dear Guest,
Thank you very much for your positive feedback, we’re pleased that you find our hotel very comfortable to stay at. We treat each of our guests with respect and passion, focus on the atmosphere we create, so our guest would feel comfortable not only physically but also mentally. We’re very happy to have your recognition, and it’s always a pleasure having you stay with us!
Thank you again for your time!
Yours sincerely
Mary Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore
Level Contributor
47 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Courtyard always give the impression of a mid-range hotel in the Marriott group. However, this is totally NOT true for Courtyard@wulin,hangzhou . Its actually a run for the money of JW Marriott which is next to it

The Courtyard Marriott is co-located with the JW Marriott in Hangzhou and they share some of the facilities(for eg: swimming pool) . Although, the lobby is not as grand as JW Marriott, but who cares? Im there is stay for the night ! As its a weekend , the check in area was crowded,however, i just need to wait for about 10 mins before it reaches my turn. I was then told that my room is not available yet, and they were so apologetic about it and ask me to wait for 15 mins at the lounge area. Ok, i though it would be those days again I need to wait and wait for it, but to my surprise,, within 10 mins, the check in staff approach me at the lounge and give me my key ! First time for me

The room is similar to other JW hotel i have stay ,clean and spacious . Bed is soft too !

Have breakfast at MoMo cafe, not saying its the best, but a wide selection .
In a nutshell, highly recommended for those looking for a comfortable stay with a best value for money !

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mackean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 10 July 2014
Dear guest,
Thank you for taking your time to review our hotel. we’re very pleased that you consider our hotel good service and good value , since we’re joined buidings with JW Marriott, you could also enjoy the facilities in JW Marriott next door, which adds even more value to our hotel. We’re very appreciative for your recommendation and looking forward to your return in the near future!
Yours sincerely
Mary Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
5 of 5 bubbles Reviewed 1 July 2014

I am a global traveler and stay different brand hotels everywhere. Marriott help me a lot to find home feeling while I was not in home, that is why I always keep the loyalty with Marriott. Among the choices, Courtyard Hangzhou Wulin is the most faverited one for me. The operators in this hotel are extremely kind and nice, most of them are well trained and very professinal. Especially the team who take care of Exective Lounge club like Ice, Summer, Annie and more, they treat my teenage daughter just like sisters and brothers. We spend several weeks in this hotel every year while my daughter in summer holidays.

Room Tip: Higher floor on the south side might see the bueateful West Lake.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 5 July 2014
Dear Guest,
Thank you for your loyalty and long term support to Marriott! We’re much honored to know that our service could stand out among all the Marriott Hotels you have stayed. The credit goes to our wonderful team of professionals who work hard every day to ensure top notch guest satisfaction. We’ll certainly keep up with the good work, and look forward to welcoming you and your family back soon to create more wonderful memories in Hangzhou!
Yours sincerely
Mary Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DC
Level Contributor
163 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

The Courtyard Marriott is co-located with the JW Marriott in Hangzhou and they share pool and fitness room. The room layout was similar to the JW, though the bathroom amenities are slightly less lux. Still, very nice, clean, and well layed out. The executive lounge was good, and the staff there were friendly and service oriented. Would strongly recommend.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rbrech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 1 July 2014
Dear guest,

I am happy you enjoyed your stay with us and that our facilities and service were what you expected and deserve. We appreciate your time in sharing with us your experience. The joined building with JW Marriott is one of our signature features about our hotel, so it doubles the facilities you could enjoy. We sincerely hope you could come back in the near future and explore more facilities and service in both our hotel and JW Marriott.

Yours sincerely

Mary Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

We picked this place over JW next door on the heels of a positive experience at Courtyard Suzhou SIP. Well, it's a bit of letdown.

At check-in, we didn't get the upgrade despite availability. The funny thing is, we overheard a gentleman, who checked in after us, was told emphatically by the reception that 'you don't pay extra for the suite', etc etc. If anything, he stayed one night. So it seems the shorter your stay, the better chance for upgrade?

The exec floor room was pretty standard, and the AC was great. The shower pressure was more than adequate - a plus. We asked for extra foam pillows but got just one foam on top of the feather pillows. The gym was open 24/7 but if you went earlier than 6:30am, it was sweaty hot. Even later in the day, it still felt too warm for a serious workout.

Unlike in Suzhou, we were not offered the option of breakfast in the cafe. This seems the exception in China from what I read the experiences of gold and plat members. While the lounge staff were nice and eager to offer sightseeing tips, the 'breakfast spread' was rather limited (especially cheese and cold cuts). And the service was a bit uneven - eggs were only offered on the first day; on the last day, we simply gave up and resorted to the stale (!) bread instead. The 'happy hour', well, simply could not hold a candle to Suzhou's.

In short, the location is convenient if you take public transit but a bit of a walk to West Lake.

Room Tip: We faced another building but there're rooms with lake views.
See more room tips
  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank obali11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel Z, Manager at Courtyard Hangzhou Wulin, responded to this review, 26 June 2014
Dear Valued Guest,

We’re very grateful that you could share with us the issues you encountered in our hotel so we could have the opportunity to improve and regain your confident with us. It’s
our utmost objective to consistently provide outstanding service to our customer, but we’re very sorry that we were not able to achieve it with you this time, please accept
my sincere apology. Actually as our Gold and Platinum member, you have the privilege to be upgraded to next room category according to room availability, and could also choose to have breakfast at Executive Lounge or MoMo cafe, we sincerely apologize for not delivering the information to you. Your comments are extremely valuable to us,
also our action plans have been made to improve all the aspects you have mentioned in your review.

Once again, thank you for your time and we hope you could come back in the near future to see our improvement.

Best Regards,

Samuel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chongqing, China
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

This hotel really works hard to please the customer with excellent service and going the extra mile. Cannot fault at all, The staff were very pleasant and asked how everything was. Always a greeting with a smile. Room was a true non-smoking room, and the lounge staff were exemplary and extremely courteous. Nothing was too much trouble, and the knowledge of the local area extraordinary.
I would strongly recommend this hotel to all. I for one need look no further when seeking lodging in Hangzhou..

Room Tip: Executive room is best.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 1 July 2014
Dear Guest,

We’re thrilled to receive such a wonderful review from you! Friendly and helpful staff is what we are most proud of at our hotel, and we’re very happy that our Executive Lounge team‘s service has been up to your satisfaction. We’re very appreciative for your kind works and recommendation, hope to see you soon!
Yours sincerely

Mary Zhang
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
82 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

We paid the extra 10$ and were placed in the Club of the hotel. Very well looked after, great rooms with genuine non-smoking, and enjoyed an extended happy hour in the Club, well over the 10$ extra per room. Recommended highly.

Room Tip: Join the Club
See more room tips
  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mary z, Front Office Manager at Courtyard Hangzhou Wulin, responded to this review, 24 June 2014
Dear guest,

Thank you for taking your time to review our hotel following your recent stay with us. Our Executive lounge aims to provide exclusive and personalized service to our guests who stayed in Club floor, which is always a good choice for both business and leisure guests. We’re very pleased that you enjoyed the facility and service of our Executive Lounge. Thank you again for your kind comments and recommendation, we look forward to welcoming you back in the near future!
Yours sincerely
Mary Zhang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Hangzhou Wulin

Property: Courtyard Hangzhou Wulin
Address: 28 Hushu South Rd, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou > Gongshu District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hangzhou
#3 Luxury Hotel in Hangzhou
#3 Romantic Hotel in Hangzhou
#4 Business Hotel in Hangzhou
#9 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Courtyard Hangzhou Wulin 4*
Number of rooms: 330
Official Description (provided by the hotel):
The Courtyard Hangzhou Wulin makes life on the road most enjoyable. The hotel’s guest rooms feature comfortable bedding with fluffy pillows, comforters and plush mattress toppers, individual climate control thermostats, mini-bar and many extras with deluxe or executive rooms as well as spacious suites available. The executive lounge boasts spectacular views of downtown where beverages and light snacks are served daily. We're also proud to share a modern lobby where you can sit, use the personal computers, be connected to free Wi-Fi or grab something light from MoMo-to-go. Take full advantage of the on-site amenities including an indoor pool, whirlpool and fitness center. Our on site restaurant, MoMo Café, offers full breakfast and all day dining serving Hong Kong tea café specialties. Whether visiting Hangzhou for business or leisure, you'll find friendly staff, many amenities and superb location at the Courtyard Hangzhou Wulin. ... more   less 
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Also Known As:
Courtyard By Marriott Hangzhou Wulin Hotel Hangzhou

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