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“Nice hotel with helpful personel”

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Sheraton Grand Hangzhou Wetland Park Resort
Ranked #6 of 2,349 Hotels in Hangzhou
Certificate of Excellence
Aventura, Florida
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nice hotel with helpful personel”
4 of 5 bubbles Reviewed 18 June 2014

We checked in this hotel for 2 nights. We had executive floor room. Room was nice and clean. Service was good. Restaurant personal was helpful and understanding for our special requests. Most of the time we were out for site seeing. Parks were about half an hour from the hotel. Not too bad. I will recomend this hotel. I will stay again in future.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mdo1942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 23 June 2014
Dear Mdo1942,

We are very pleased to receive your feedback following your recent stay with us. We will pass on your praises to the F&B service team and encourage them to keep it going. We look forward to welcoming you back to Hangzhou in the near future!

Kind regards,
Kathy Ma
General Manager
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421 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Hong Kong, null, Hong Kong
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 2 June 2014

Stayed there because of proximity of client location. Spacious and clean room. Buffet restaurant is average.

You can take taxi to town (20min or so) for better selection of restaurants. Airport is a bit far away. Make sure you give yourself enough time to travel to airport.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kel_c_hk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 6 June 2014
Dear Kel_c_hk,

Thanks for your feedback, we are glad that you like our rooms. Actually we are around 35-40km away from the airport, but for these 2 years, the airport highway is blocked for construction, it is planed to be finished on Apr 30th 2016. We usually suggest our guests reserve 1.5 hours on the road.

Look forward to seeing you next time.

Kind regards,
Kathy Ma, General Manager.
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Shanghai, China
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 31 May 2014 via mobile

As we currently live in Hangzhou, we always come to this hotel to have lunch buffet and sometimes chill at the lobby lounge. The food (I just love the desserts here) and the service is always great! Today when we went there was a sheraton employee taking pictures of me and my friend. I told him politely not to do it, but he lied to my face and said he didn't take any pictures. So disrespectful!

Stayed May 2014, travelled as a couple
Helpful?
1 Thank The_potato_but_sweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 4 June 2014
Thanks so much for your feedback, which is crucial for us. We are sorry to bring you inconvenience this time. In order to help us look into this event thoroughly and improve the service quality, we sincerely hope you could provide the detailed information to the following email box: sheraton.hangzhouwetlandpark@sheraton.com. Kind regards, Kathy Ma.
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Harrogate, United Kingdom
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

I have stayed a number of times in Hangzhou on business, and I usually stay centrally near Westlake. This time, on recommendation of a local, I stayed a little way out at the Xixi Wetlands. It was a very comfortable stay, and, if using taxis to get about, the non-central location made little difference. Noticeable was how quiet the hotel was compared with central locations - no buzz of traffic, and a well sound-proofed room. The staff made me very welcome and could not do enough to help with my numerous queries. The manager personally checked everything during my stay was satisfactory. The rooms were spacious and comfortable, and I intend to stay there on my next trip. Not a single negative comment. The indoor swimming pool is of a decent size for some exercise.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erc0lan0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 29 May 2014
We are so proud to have your compliments. We are always trying our best to provide happy memories to our guests. Look forward to your next stay with us. Kind regards, Kathy Ma, General Manager.
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Shanghai, China
1 review
5 of 5 bubbles Reviewed 27 May 2014

Exciting stay in Sheraton hangzhou wetland park resort,very nearby wetland park,nice view and very quiet,very relax here and air smell good compare than city,staff always nice and lounge is good,surely worth come again!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHAO J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 29 May 2014
Thanks so much for your compliments. We are delightful to know you enjoyed the around environment here. Look forward to having you back. Kind regards, Kathy Ma, General Manager.
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Shanghai, China
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 24 May 2014 via mobile

We booked through starwood and received an upgrade to a suite and stayed in room 3080. Very..very nice! The suite is huge! (Easily 800 sq ft). 2 bathrooms, nice living room and a king size bed that hugged me and made me sleep like I was in a coma (won't say sleep like a baby because I didn't wake up every 2 hours). It has a huge balcony The staff were friendly. The ground is beautiful and clean. There's small man made lake with several gazeebos which is nice to enjoy just sitting around and feel like you're not in china where there's constant flow of human. Some reviews here say that the location is too secluded, nothing around. .and they couldn't have been more wrong. There's a Westbrook Resort (no more than 5 minutes walk from the Sheraton ground) which has a mall complex with a convenient store, and tons of restaurant options. 1st night, we ate at a tapas bar.. sorry can't remember the name. 2nd night we ate at Mango Thai restaurant. Both offer delicious food and good service.
We took a cab to West Lake which cost us ¥40. From Qinghe (main shopping area) back to the hotel was ¥53 due to traffic. Yes, it's not in the heart of Hangzhou, but anytime I can feel like I'm not in China while I'm in China, it's a great deal. And ¥40 (US $7) transport cost to the main attraction of Hangzhou is a steal!
Concierge spoke good English that he could recommended which part of West Lake we should tour. Room service brought up a bucket of ice within minutes when asked.
All and all..since we are currently living in Shanghai, and Hangzhou is only 1 hr away, we'd definitely come back to Sheraton for our next weekend getaway. We'd for sure recommend this place.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Farida P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 28 May 2014
Thanks so much for your compliments. We all the team are so delighted to hear you enjoyed the stay with us. We are always trying our best to provide happy memories to our guests as a member of Starwood family. Welcome back and enjoy more here at Sheraton Hangzhou Wetland Park Resort. Kind regards, Kathy Ma, General Manager.
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2 reviews
4 of 5 bubbles Reviewed 24 May 2014

Beautiful hotel! It is relatively new operation. Expect to improve things like taxi availability, staff hospitality etc. The location is quiet but a little far away from center of the city. Hard to get taxi service.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 27 May 2014
Thanks so much for your feedback. Our hotel is located in the corner of Xixi Wetland Park, approximately 7km away from the city center. Whenever you would like to call the taxi, please inform our Concierge colleague, they will arrange it for you in advance. Look forward to having you back in the near future. Kind regards, Kathy Ma, General Manager.
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Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Property: Sheraton Grand Hangzhou Wetland Park Resort
Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 2,349 Hotels in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Official Description (provided by the hotel):
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 
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