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“Excellent Reception” 5 of 5 bubbles
Review of Sheraton Grand Hangzhou Wetland Park Resort

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Sheraton Grand Hangzhou Wetland Park Resort
Ranked #6 of 2,334 Hotels in Hangzhou
Certificate of Excellence
Shanghai
2 reviews
“Excellent Reception”
5 of 5 bubbles Reviewed 21 August 2014

I have to say Sheraton HZ is really a great hotel you should come to stay.Not only coz the beautiful surroundings and comfortable rooms ,but the personalized service from their staffs. A girl named Fatina is the most impressive individual.When we checked in ,i can see the hotel was very busy a long queue waiting there.Warmly smile on her face and be patience to guests all the time.Even though something wrong with my booking ,she tried her best to help to connect with the agent and handled it well at last.And she asked me to join SPG ,then i can enjoyed a discount for food at restaurant.Next time i can book starwood hotels online by myself.Thanks very much .You staff really did a good job!I'm sure i will come back soon.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Li19880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 26 August 2014
Dear 19880,

Thank you for taking the time to let us know how wonderful your recent experience with us at hotel. We are extremely proud of the warm service that offer to you. Your comments will be happily shared with Fatina. We do hope to welcome you back to Hangzhou soon!

Kind regards,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

407 reviews from our community

Traveller rating
    274
    92
    21
    8
    12
See reviews for
69
31
24
163
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Shanghai, China
Level Contributor
5 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 6 August 2014

The resort is quite located away from the centre of the town. The surroundings is quiet and the wetland park is very close to the resort. You can spend one day to explore in the park with your family and have a relax after a busy week.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank ken h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 15 August 2014
Dear Ken h,

Thanks for your review and we are delighted to know you have spent a happy weekend with us at Sheraton Hangzhou Wetland Park Resort. We will keep striving for high quality product and service improvement and delivering sweet memories to our guests.

Kind regard,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

Was here for a short break before the new financial year. Checked in by the Hotel then when I went to the executive lounge .. My experience begins.
Amazing staff like Flora was telling and sharing tips on Hangzhou as I am a first time traveller to the city.
The service rendered by staff team I met like Rachel, Happy, Ada and Jessica was also very professional and warm. I just took my time to enjoy my book reading have lot of LongJing tea while hiding away from the swethering heat of summer.

Thanks Sheraton and team.
Will come back :)
S

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 29 July 2014
Dear Stephen C,

Thanks for your feedback sharing. You cannot image how delighted we are to know that you enjoyed your time here with us at Sheraton Hangzhou Wetland Park Resort. Your feedback allows us to continue striving for the best and to do everything we can to exceed your expectations during each of your stays. We do hope to welcome you back to Hangzhou very soon!

Kind regard,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Just returned from a weekend stay at this amazing hotel. The property is not only stunning but the staff could not do more to make my stay more comfortable. Loved the tranquil location of the Wetlands and I enjoyed being away from the traffic and mass tourism around the lake.

Room Tip: ask for a room overlooking the gardens.
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChinaManDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 23 July 2014
Dear ChinaManDan,

We are very pleased to receive your feedback following your recent stay with us. We feel delighted to know that you have spent a period of lovely time here and enjoyed your weekend. We look forward to welcoming you back to Hangzhou in the near future!

Kind regards,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 July 2014

I have been over the weekend to the Sheraton Hangzhou and had a fantastic time at this beautiful resort. The team was amazing and paid so much attention to details! The room was amazing with a beautiful view and the service and food in the Chinese Restaurant and All Day Dining very very good! I can certainly recommend this hotel to everyone from Shanghai or any other city who needs a break after a stressful work week! Thank you so much again!

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BoogieB78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 23 July 2014
Dear BoogieB78,

Thank you for taking the time to let us know how wonderful your recent experience with us at hotel. We are extremely proud of the warm service that offer to you. Your comments will be happily shared with all the team. We do hope to welcome you back to Hangzhou soon!

Kind regards,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 July 2014 via mobile

I stayed here for two nights, the rooms are good size, wood floors, high ceilings, the tub is attractively located in the room, the only look out is the few mosquitos that can sneak in the room. Beautiful surroundings as is located in the wetland park! The Spa is great, reasonable if using Starwood points, a 90 min body massage can cost about US $120.00 or 7500points.

Stayed July 2014
Helpful?
Thank Mynor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 23 July 2014
Dear Mynor G,

Thanks for taking the time to leave the feedback. It's our mission to provide happy memories to our guests and I am sure we'll keep pursuing it.

Kind regard,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

As a Platinum SPG member, I always have high expectations when it comes to the hotel guest services. This is a very nice hotel; and I had very comfortable stay. The overall rating of 4 is because I believe that there is always improvement can be made. However, 2 groups of hotel staffs were exceptional, the entire Club Lounge team and the Shine SPA staff who have provided outstanding services during my stay. I will recommend the hotel to anyone.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonHZ, General Manager at Sheraton Grand Hangzhou Wetland Park Resort, responded to this review, 17 July 2014
Dear Ken L,

We feel delighted to hear that you like our hotel. We will pass on your praises to the Club Lounge team and Shine Spa team, and encourage them to keep going. We look forward to welcoming you back to Hangzhou in the near future!

Kind regards,
Kathy Ma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Grand Hangzhou Wetland Park Resort

Property: Sheraton Grand Hangzhou Wetland Park Resort
Address: 1 Westbrook Resort, Zijingang Road, Hangzhou 310030, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 2,334 Hotels in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Grand Hangzhou Wetland Park Resort 5*
Number of rooms: 380
Official Description (provided by the hotel):
Sheraton Grand Hangzhou Wetland Park Resort is a luxurious 5-star property located 2 km from West City Plaza and 8 km from the Xihu Xintiandi. It offers an indoor pool, a fitness centre and sauna facilities. Free parking on site and free Wi-Fi in public areas are provided. ... more   less 
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