SSAW Boutique Hotel : Boutique has been added into this hotel name to conjure up mystery and sophistication in the hope you will stay here, in reality it is hiding the fact that the location is terrible and the hotel is average. Boutique is also used as the hotels "excuse", for lack of facilities like a Gym or Pool and English TV Channels.
Location: Terrible. Not suitable location for tourists to visit central Hangzhou attractions.
The rooms are well appointed with large bathrooms, noisy timber floors (allowing you to hear every movement from adjacent rooms) and rock hard beds. The room I was assigned smelled musty, mouldy. The room was clean and did contain all the amenities you could possibly need.
Internet is provided throughout the hotel via free wifi, but in my use I found this dropped out more than stayed connected and was extremely slow. The public areas such as the cafe on the 6th floor was more stable than the room connections.
Working in the room is difficult. You can "work around" the poor wifi connection by using the LAN cable connection, but the location of power and LAN connection to the only table means that cables are stretched and hinder productive work.
Breakfast at 6th floor cafe, there where no english speaking staff. But the staff on duty did try very hard to cater for our needs. Breakfast is more Chinese orientated than to western tastes, the Chinese variety is very good and of good quality.
Security: Hassled on arrival by other (not sober) guests made the female guests uncomfortable during check in. The in room safe is too small for a standard business laptop, and in my room the safe was not even attached to any fixed structure. It could be readily moved around or out of the room. Acknowledging that in room safe should not be used for valuables anyway the hotel does offer "safe deposit" at the front desk fee of charge.
The staff are excellent! I did encounter some "no understand" shrugs which initially give the impression of "lack of caring" but given a little extra time to understand they try to accommodate your needs and are helpful when approached with issues to resolve.
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