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Angsana Hangzhou
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Reviews (92)
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19 - 24 of 92 reviews
A TripAdvisor Member
Waalwijk, The Netherlands
1
Reviewed 4 August 2013

Stayed 2 nights in this hotel. A very nice hotel, for me the best choice in Hangzhou to combine a business trip with leisure.
Not too far from the city center, in a very nice environment. Service and rooms are very good. Especially the outdoor swimming pool
Is a welcome extra. We had a nice and pleasant stay.

Vessela and Anton van den Broek



  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded 14 August 2013

Dear Mr/Mrs van den Broek,

We are pleased to see that you find our hotel the bet choice in Hangzhou to combine Business with Leisure. The tranquil environment of the wetlands are indeed relaxing, while at close proximity to downtown.
It is good to see that you managed to spend some time at our rooftop outdoor pool.

We hope to be able to welcome you back to Angsana in the near future!

Kind regards,

Pascal Eppink
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Shanghai, China
1
Reviewed 1 August 2013

Summary are as below:
1. Service is good.
2. The waiters are courteous.
3. Room size is a little small.
A beautiful live experience, I will go to this hotel again in the further.
Hangzhou is holiday resort, I recommended you free feel to travel it.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded 14 August 2013

Dear Guest,

We are happy to learn about your positive experience with us! Particulary about the fact that you felt good about the warmth and hospitality of our team.

As for the room size, you may want to try our Premier Garden rooms on your next visit, which gives you a welcome additional outdoor garden space to enjoy.

Please do let me know directly should you plan to Hangzhou again and we will inform you more about it.

Looking forward welcoming you back soon!

Kind regards,

Pascal Eppink
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2013

An excellent hotel situated in a very relaxing area of hangzhou. All staff were very helpful and happy to see us. The iced lemon tea was excellent and the roof top swimming pool was perfect to relax by in the Hangzhou heat. The room was excellent with a large comfortable bed and great bathroom. superb bath. Food was good although I only had the breakfast but in the surronding area there were some very decent restaurants. Had a great relaxed time

  • Stayed: July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank felix j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded 14 August 2013

Dear Mr. Felix J.,

Thank you for taking the time to review our property and we are very happy you enjoyed staying with us.

It is nice to know that you managed to use most of our facilities and that you were pleased with all of them.

Our team is happy that you appreciated their services and it will certainly inspire them to do even better next time!

We hope to welcome you back again soon!

Kind regards,

Pascal Eppink
General Manager

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A TripAdvisor Member
London, United Kingdom
1
Reviewed 28 July 2013

This hotel is amazing, quality throughout and the most helpful staff. Highly recommended hotel. Food/breakfast was perfect as is the afternoon tea. Location is in the heart of of the Xixi Wetlands which is a beautiful area and a lovely destination.

  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded 14 August 2013

Dear Guest,

Thank you for the great review of our property!

I am glad that you managed to enjoy the Xixi Wetlands. We are very happy to be located adjacent to it so we can provide a relaxed environment for our guests.

We have definitely shared your positive comments about our staff with the whole team.

They all hope to see back in Angsana soon!

Kind regards,

Pascal Eppink
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Shanghai, China
1
Reviewed 23 June 2013

Generally, it is a very nice and warm hotel with excellent service as well as good for value price.

If the quality of cuisine (dinner)could be improved, it will be very attractive for our whole family to visit once again.

  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Angsana.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pascal E, General Manager at Angsana Hangzhou, responded to this reviewResponded 14 August 2013

Dear Guest,

Thank you for your review and we are glad to learn that you enjoyed your stay with us and valued it well.

I am sorry to see that the food was not up to your satisfaction. I hope you will have a chance to enjoy our new refreshing menu anytime soon. I am confident you will appreciate it more!

We look forward to welcome you and your family back to our hotel soon!

Kind regards

Pascal Eppink
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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