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“Very good hotel”
Review of Hangzhou Hotel

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Hangzhou Hotel
Ranked #49 of 2,365 Hotels in Hangzhou
Greater London, United Kingdom
Level Contributor
318 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
“Very good hotel”
Reviewed 22 June 2013

This is large, modern hotel with good facilities and services right in the middle of Hangzhou city centre. Spacious modern and comfortable rooms with large bathroom and all amenities you can expect from a good four stars hotel. Very friendly and helpful staff that gave plenty of suggestions on sightseeing, restaurants, transportation (standard English - but they really try to help in any possible way).
We had a lake view room but Chinese pollution and a hazy weather meant we could barely see anything.
Hotel is in the middle of the central business / shopping area with restaurants, shopping malls, metro, Wulin square (the central city square), the Grand Canal within walking distance. The amazingly beautiful West Lake is 30 minutes walk away but taxis are cheap and reliable.
Hotel has restaurants, cafe, bar, spa and a chinese games room / casino but I did not use any of this as I was sightseeing all the time.

Room Tip: Try to get a high floor, south facing lake view room
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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119 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Swedish first
  • Any
English first
Hong Kong, China
Level Contributor
57 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 April 2013

The place looks better on internet. The pricing should have tipped us off but we went by the room photos on the website and the lure of the wording "lakeview rooms". To be fair, the hotel is not unclean but the windows and the glass towers of the panoramic lifts could do with a good scrubbing at least once a month. The whole world looks dirty through them. The smell of stale cigarette smoke is overwhelming everywhere in the hotel and this hotel could get a place in the science books for "breaking the sound barrier" in the sense you can hear clearly every worrd of conversation being uttered or whispered in the corridors or neighbouring rooms. The lake view from our 20th floor view was just one notch above "barely visible". The lighting in the room is yellow, which always casts a rather depressing pall on the interior. On the plus side, the location is not too far from the West Lake and it is possible to walk there easily. The staff speaks good English and they are very sincere in their helpfulness. In fact, the friendliness of the staff makes the whole stay pleasant in the end.

Room Tip: Get a room above 20th floor and certainly avoid room 2004. The Lake View there is dominated by a hug...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hrishikul298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandar Seri Begawan, Brunei Darussalam
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 March 2013

Was there for 2 nights. Room was clean, bathroom was luxurious, services were good, location was great and best for shopping lovers.

Just 1 minus point for the tv controller, it wasn't functioning well. we accidentally entered the 'paid movie' menu for a second, and we were told to pay 180 bucks (during check out) though we didn't get to watch any of the movie.

Overall, we had a pleasant stay.Would love to try their 'herbal pillows' next time, it was fully rented out.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QQ Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheney, Washington
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2012

We have stayed at the Hangzhou Hotel twice for several days each time. This visit, we found that the hotel is currently being renovated. Our room was newly remodeled and was very nice. The remodel was classy, the mattress was very comfortable, and the shower was luxurious. On the 32nd floor is a revolving restaurant with great views of Hangzhou. We enjoyed the breakfast there.
The hotel is away from West Lake about 12 blocks, so we would take a taxi sometimes to the lake, and we walked other times. There is a great mall for shopping next to the hotel, as well as a variety of dining options.
We went back because we had great memories of staying there when we adopted our daughter 5 years ago, and we were not disappointed. We would gladly stay there again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCDotson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qianzhisong, Director of Sales at Hangzhou Hotel, responded to this review, 30 November 2012
We are so glad to have the honest guest like you . The hotel had newly renovated this year and we hope to provide the good quality products and services to our guest . also ,the Hangzhou metro is just beside the hotel , and is so convenience for you to the lake or other places .And hope to have chance to serve you and your family again.
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Qualicum Beach, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2012

A clean, hotel that is well priced. Staff were excellent. Only a short taxi ride to the West Lake area. I travel to many cities in China and would give this hotel an excellent balance of location, cleanliness, friendliness and price.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 205MWR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qianzhisong, Director of Sales at Hangzhou Hotel, responded to this review, 30 November 2012
Thanks for your recommend. And the Hangzhou metro is just beside the hotel . It’s so convenience for you either to the west lake or the railway station . And we hope to have chance to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shanghai
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2012

We stay at this hotel for only one night, but it was very nice. Clean everywhere, fast internet, friendly staff.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qianzhisong, Director of Sales at Hangzhou Hotel, responded to this review, 30 November 2012
Thanks for your recommend. And the Hangzhou metro is just beside the hotel . It’s so convenience for you either to the west lake or the railway station . And we hope to have chance to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hangzhou Hotel

Property: Hangzhou Hotel
Address: No.546 Yan'an Road, Xiacheng District | Wulin square, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #49 of 2,365 Hotels in Hangzhou
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hangzhou Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Hangzhou Hotel IntroduceLocated at the CBD of Hangzhou – the southern part of Wulin Square, Hangzhou Hotel is a high star hotel which integrates accommodations, food & beverages, entertainment and business services. The hotel has gained the certificate of ISO9001/14001 Environmental Quality System.Hangzhou Hotel is only 1km from the famous West Lake. As one of the landmark Hangzhou is 112 meters. There are 32 floors and some of them are non-smoking floors that build an eco-friendly environment. Broadband internet access is available in all 223 guest rooms. Central air-conditionings and digital televisions are equipped in all rooms. Guests can make DDD & IDD call in their rooms. For business guests, the hotel provides conference rooms of all sizes for maximizing their convenience and the business center provides the most efficient service.Various entertainment services including chess & card, foot massage, beauty salon are provided you the most joyful and comfortable leisure time. You may take the sightseeing lift to 32F Revolving Restaurant. The restaurant provides delicious international cuisines and quality service. Our guests will enjoy the atmosphere there by having a great view of the West Lake and city panorama.Add: No.546 Yan’an Road Hangzhou Hotel China ... more   less 
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