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“Centrally Located on West Lake. Excellent Customer Services!”

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Shangri La Hotel Hangzhou
Ranked #27 of 2,420 Hotels in Hangzhou
Reviewed 22 December 2013

Stayed here for 3 nights during a weekend getaway to West Lake. The hotel is centrally located right on West Lake, within walking distance to several of the 10 major West Lake attractions. The famous night show "West Lake Impression" is only steps away. Coincerge at the hotel is very helpful and provide a 10% discount for the shows. Speedy Internet access and very fulfilling breakfast! It's really one of the best breakfast I have seen. Staff are very friendly and will go out of the way to assist you. The only drawback is that the hotel is a little dated and will probably need some remodeling. Regardless, the rooms are well maintained and everything is fully functional.

  • Stayed: December 2013, travelled with friends
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Thank Antony_Yiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (811)
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147 - 153 of 811 reviews

Reviewed 18 December 2013

My husband and I stayed in this hotel in November, 2013. The location is very picturesque, literally on the edge of the beautiful West Lake, just has to cross the street. The grounds are meticulously maintained and are beautiful., with ponds, attractive meandering walkways and lots of nice landscaping. The hotel was probably a very luxurious hotel some years ago, and is now not as modern looking. However, it is still very beautiful and offers all the amenities. It is very clean, breakfast was abundant and had just about anything one desires.
If you sty here you do need to have some means of transportation if you plan on getting to Hangzhou city. We had our guide pick us up so this was not a problem. West Lake is very beautiful, and walking along its many paths was a real delight, and very highly recommended.
We enjoyed our stay at the Shangri-La very much.

  • Stayed: November 2013, travelled as a couple
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Thank Mishki_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2013

Went to the buffet restaurant for Sunday brunch, got there a little early (11:30) and was not allowed to eat as the buffet started at 11:45, okay I understand, but the food was already on display and ready. So ordered a coffee while we waited, no not allowed. Then asked for a Bloody Mary, nobody knew how to put vodka and tomato juice in the same glass. Would not recommend and will not return, such a disappointment.

Stayed: December 2013
2  Thank Qualitycontroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2013

With beautiful views from the bedroom windows over the lake in Hangzhou this elegantly furnished hotel is a joy to stay in. Elect to stay in a room with access to the Horizon lounge for views over the city as well as the lake and take your breakfast and cocktails with canapes there.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with shangri-la.com
Thank RobJane677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

The Hotel is a little older , rooms carpets looks wash and re washed ,and some parts of the hotel look old …but location ,breakfast buffe ,service is fantastic .
We where on a Suite facing the lake really nice location we had a faboulous terrace to seat outside and have something to drink and look at the view .
You will be located with in walking distance to the lake and to many other shops and restaurants .
We where asking for several things and the service was fantastic they help you in everything you need ,offer babysitter from the hotel if you pay …nice pool and spa.

Room Tip: look for rooms facing the lake fantastic night views .
  • Stayed: January 2013, travelled with family
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Thank IvanainChina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2013

Frankly, this is an old hotel. And it's hotel and room amenities are rather dated. They remind you of China in the late 1980s and/or early 1990s. But it's clean and my room is spacious. My room has a balcony and it offers a view of West Lake. It's fantastic!

If you walk to the West Block (which is connected to East Block with a long corridor), Sudi is just a stone's throw away. I did my morning exercise and I must say it's the most pleasant way to see West Lake. This is my second time to Xihu and thus I know the impacts of the crowd. I started jogging at 7:00am and then took a good walk before getting back to the hotel and had my breakfast. The best time to see West Lake is before 9:00am or 9:30am, before the local package tour tourists arrive. Of course, you can try seeing West Lake during sunset and in an evening with a full moon. But in the early morning and when it;s quiet, you see the real West Lake.

The hotel has a spa and swimming pool. Breakfast is OK/not bad. And Wifi works well.

Room Tip: I was told the Lounge is good.
  • Stayed: November 2013, travelled solo
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Thank Bally1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

Hotel is bit pricey for quality but this location of hotel can not be much better. All essential places at Xihu lake is with in short walking distance.
When go there gardens and temple are must to see attractions in morning / afternoon. and you should not miss westlake impressions show - which takes few hundreds meters away from hotel - and again book tickets in morning to ensure places.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with shangri-la.com
Thank Vesa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#45 Best Value Hotel in Hangzhou
Price Range: £97 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La

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