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“Striving for improvement”

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Zhejiang Narada Grand Hotel
Ranked #28 of 2,427 Hotels in Hangzhou
Certificate of Excellence
Reviewed 24 October 2013

Stayed in the hotel every year for ca 4-5 days. Nothing was below expectations - and we found that every year at least small improvement of services is achieved. Only one thing remains painful - to get a taxi. Hotel is unable to arrange taxi during the rush hour) because of existing deficit of taxis in the city). Comparing to the neighbor Dragon Hotel, the services are at the same level but slightly cheaper.

Room Tip: The not reconstructed rooms are slightly cheaper but almost same quality as reconstructed.
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  • Stayed: October 2013, travelled with family
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Thank smallhausen1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 32 of 153 reviews

Reviewed 14 September 2013

the rooms are of good size, well equipped and clean. the sound proof is not very good, and as chinese have a tendency to speak very loud (plus the traffic and horns), ear plugs are highly recommended
staff is warmfull and ready to help, however their english is not at all sufficient to go beyond check in and check out. this is a real barrier for a non chinese.
buffet is impressive.... for those who love chinese food. for the others the tiny western corner is just above the bare minimum and the quality is not at top.
avoid the SPA in WTC on basement, it is not a great experience
location is not that great (at least 45 min walk from lake)

  • Stayed: September 2013, travelled on business
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Thank incredibletrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2013

The Narada Grand, and the Dragon Hotel (next door) are well located for West Lake, although a bit away from central Hangzhou. The food and amenities at the Dragon are a bit better, but the Narada does not disappoint: its buffet meals have a neat signalling system to help you choose among low, medium and high calorie dishes. The food is uneven in quality, but you can choose a decent meal whether breakfast, lunch or dinner. The lobby provides surprisingly good sushi and has a nice area for enjoying good coffee and snacks. The rooms are spacious, and the bathrooms have a filtered water tap. A short walk or taxi ride takes you to West Lake, and be sure to take in the Crooked Courtyard garden (Quyuan Park). So many people take boat trips on the lake without spending the few hours of delightful sauntering the lakeside gardens deserve.

Room Tip: Avoid rooms at the front. Those at the back (north) are very quiet.
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  • Stayed: May 2013, travelled as a couple
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Thank FirstMagistrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

I have been staying at this hotel for 8 years. It is in a great location, just outside the famous West Lake area (in walking distance) and close to a lot of shopping. The room rates are moderate at $115-120 a night, far better than spending $300 at the Grand Hyatt. Hangzhou is a resort-destination city in China so rates are higher than many other cities, so I find this a good value. Many of the beds are very hard, which is the custom in China, but if you want a softer mattress, there are rooms on the 5-6, 11-12th floors with beds more suited to westerners if requested. the 5-6th floors are slightly more expensive, and smaller. Many of the rooms have been, and are being, updated. Feather pillows and feather duvets are the norm. The restaurant on the 2nd floor has Chinese and western food, and breakfast is usually included in the room rate, as is the internet.

Room Tip: See review
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  • Stayed: May 2013, travelled on business
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Thank Frogcity1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2013

This tower hotel is located outside the city centre of Hangzhou in the World Trade complex
close to shopping mall with more than 1000 shops. Manly leather goods and clothing.
The hotel is nice and clean with very god beds an pillows. As often I China the internet
is free of charge. The breakfast buffet was ok for a westerner. There are a very good Chinese
restaurant at the hotel and there are also a 24 hour open café. This was my third stay at this hotel. If you prefer a city location you should not book this hotel.

  • Stayed: April 2013, travelled on business
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Thank Cenneth U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2013

My first trip to China, but this hotel could have been anywhere in the World. It is very similar to the major hotel groups offerings, and the only reason you know you are in China, is the lack of English by the staff. The rooms are good size and equipped, but the carpet in the room I stayed in was showing it's age (and marks).
The bed was very hard, but I slept really well, and other people, with whom I travelled with, had the same comments.
The food in the restaurants were good and the service OK - the buffet is recommended.
The reception area is very attractive, with the "Tea Garden"
One tip - book via the Internet, using one of the many booking sites. You can get really good prices for this hotel, some including a buffet type breakfast.

Stayed: May 2013, travelled on business
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2013

Location is the best point of this hotel: walking distance from/to the West Lake and in the heart of the city. Service is so-so (too much time to check-in and check-out, room service did not speak Eglish etc.). Rooms are a bit old and the hotel facilities in general need some renovation. Overall not a bad stay but for these rates Hangzou has better hotels.

  • Stayed: April 2013, travelled on business
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Thank Edoardo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Zhejiang Narada Grand Hotel

Address: No.122 Shuguang Road, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 2,427 Hotels in Hangzhou
Price Range: £78 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Zhejiang Narada Grand Hotel 4.5*
Number of rooms: 394
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