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“Rude staff and noisy rooms”

Ibis Hotel Hangzhou Wensan
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Ibis Hotel Hangzhou Wensan
Ranked #1,130 of 2,351 Hotels in Hangzhou
Hangzhou, China
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Rude staff and noisy rooms”
2 of 5 bubbles Reviewed 14 April 2014

I am used to the typical "rude and impersonal" Chinese customer service, but this place took it to a new level. Long story short, it took 30 minutes to explain a basic Agoda reservation to them (my friend did all the talking and she is Chinese). I eventually got a room since someone cancelled at the last minute. The breakfast was more like something you'd eat in a prison, but it was 20 RMB, so I guess I shouldn't have expected too much. I had the A/C turned on at night and went to sleep then woke up drenched in sweat and partly hallucinating after the staff decided to change the air from cold to hot in the wee hours of the morning. Thanks, guys.

I also believe the walls were made of papier mache, as I could hear everything being said in the morning and I also heard a woman moaning for twenty minutes (but since this is a "family website" you can infer what was happening). My room had a window facing the opposing hallway (such hi-class!) and both mornings I awoke to find numerous call girls' business cards under my door. You'd think being an Accor brand hotel there'd be more decorum, but nope, not so much.

The hotel is in an uneventful part of town and costs around 250 RMB. My new hotel is right by the west lake and I paid 175 RMB per night. Thus, the Ibis is overpriced and is about as enjoyable as a Carrot Top comedy show (zing!). However, the cleaning ladies were friendly, so that's a plus.

Room Tip: Stay elsewhere!
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hangzhou29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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29 reviews from our community

Traveller rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Phoenix, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

I've been hotel hopping these past several weeks in China, and let me tell you, finding the Ibis has been a Godsend. At the similar price range as other Chinese-branded budget hotels, this hotel is excellent due to it's western standards. Similar to other Ibis, the rooms are small but comfortable and sufficient. It does not smell of smoke, and I haven't heard people yelling in the hallways, both of which are typical in Chinese-brand hotels. Because this isn't a 5-star hotel, don't expect their food to be 5-stars either, although I was a bit disappointed with how non-western the breakfast is. In all, this is a very nice hotel, convenient to the city, food, shopping.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gkao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 4 November 2013

The environment outside is quite dirty, but it may due to the city overall environment. The room is noisy if you open the window as it is facing a major road in Hangzhou. You can't use an oversea credit card for deposit as the authorize is not able to cancel, however you can use for payment. Overall I'm disappointing because as an Accor hotel it suppose to have a higher standard but compare to all hotels in Hangzhou, it should be an above average hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Magu1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Hotel Hangzhou Wensan

Property: Ibis Hotel Hangzhou Wensan
Address: No.345 Wensan Road, Xihu District, Hangzhou, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1,130 of 2,351 Hotels in Hangzhou
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Hotel Hangzhou Wensan 3*
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