We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

““Excellent stay!””

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The East Hotel Hangzhou
Ranked #7 of 2,351 Hotels in Hangzhou
Certificate of Excellence
Shanghai, China
Level Contributor
2 reviews
““Excellent stay!””
5 of 5 bubbles Reviewed 1 August 2013

We were here in the first week of July, and immensly enjoyed the stay here. The staff was very helpful. The rate is reasonable. The hotel decoration is over expectation. The GYM is nice but a littlbe bit small. The breakfast is nice with menu set up, there have several choices with enjoy weight. A littble bit pity no swimming pool in the hotel. Also it's difficult to get taxi in that area even you get taxi always traffic jam. Any way it's nice hotel with nice stay, I definitely to choose this hotel for my next trip in Hangzhou.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SKY D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Public Relations Manager at The East Hotel Hangzhou, responded to this review, 8 August 2013
Greeting from The East hotel! It was really a honor to know you enjoy your stay in our hotel. Also thanks for the pictures that you taken.Hope can always have you here. Best wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

297 reviews from our community

Traveller rating
    231
    51
    6
    4
    5
See reviews for
42
88
14
77
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 15 July 2013

Great Hotel; great staff; great location. Very reasonably priced and the restaurant was as good as any I've dined in.
Hotel is located on a main road and shopping precinct. An ATM is located about 50 metres to the left after you walk from the hotel onto the footpath out front. Taxi prices are very reasonable but very difficult (almost impossible) to obtain during peak hour morning and afternoon.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou! We appreciate your highly evaluation. Hotel will keep improving our service to exceed your expections!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
2 reviews
5 of 5 bubbles Reviewed 11 July 2013

From the entrance of the hotel alone, one could really tell that the hotel is well designed and there is more to expect in the interiors. Indeed, upon entering the lobby, we saw what we expected. The interior is tastefully done from the lobby up to the guest rooms. We stayed at a Deluxe suite and it was just perfect. The size of the room, color, layout and especially the cleanliness has been a big plus to make the guests feel comfortable.

The food in the restaurant was good and the table settings were very nicely done. We also liked the hotel's idea of serving hot dishes for breakfast in 4 different styles.. Continental, American, Asian and Hangzhou style.

But the most important thing that made our stay even more pleasing was the service given to us by the staff. They were very helpful and would always go out of their way to assist us. We would give the biggest credit to the manager , Mr. E. Zhang, who himself had been very kind and very consistent with all our requests and did not leave us until the last day of our stay and personally arranged our transportation to take us to the airport. .

We will certainly go back and stay at East Hotel, Hangzhou.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andreana711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou. Thank you for your highly recommend, we will try our best to makes your feel here is a" home away from home".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
5 of 5 bubbles Reviewed 9 July 2013

Excellent hotel. Large room, recently opened. Good location, restaurants within walking distance (e.g. grandmothers kitchen). Metro stop about ten minutes away. Hangzhou biking plan stations around the corner. Very helpful staff, willing to go the extra mile when we had trouble with the bikes and our limited chinese proved insufficient. We did not use the breakfast, plenty opportunities around. When we visited drinks in the room were complimentary (beer & soft drinks), a nice promotional touch. The hotel is trying hard to put itself on the market and does a very good job at it.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frans V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou! Happy to know you enjoy your stay. Hope The East hotel will be your first choice when your in Hangzhou.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2013

Stayed for one great night in this magnificent hotel in. My partner and I, together we escaped from a super busy city - Shanghai on the weekend, and chose this newly opened hotel sited in the heart of the city (close to the West Lake). It took us for less than 20 mins from Hangzhou train station to the hotel by local taxi.

Once we arrived to the hotel, we felt so excited and amazed by its chic and simple design (both interior and exterior). The front desk agents were very helpful and polite, apparently speaking good English.

We stayed in Deluxe Suite room. One word to describe the room - PERFECT. Loved the super comfortable bed, big screen LCD TV, new iPod dock, and the cozy bathroom equipped with another TV inside. In-room breakfast, worth an extra. However, variety of food is limited. Over all excellent!

I will definitely come back in the future and recommend The East to all relatives.

Room Tip: all rooms are just perfect!
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mugi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou! Thanks for your highly recommed and so many nice picture! Looing forward to see you again~
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
5 of 5 bubbles Reviewed 4 July 2013

I loved any moment in there. The stuff so warm and kind.. Room facilities are excellent and well designed. Overall I will surely come again! Did I menchin the perfect location? Any q.. Tommy.silvermam@gmail.com

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou! Happy to know you like our hotel Tommy. We are pleasure can always have you stay here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
89 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 22 April 2013

This is a new hotel in the North part of the city, about a 10 minute taxi ride from the West Lake. There is still a strong "new" smell, especially from the bathroom.

Breakfast was included in our rate and was a good standard, part buffet and part ordered/plated. Wifi is also included in the rate, the signal dropped a couple of times, but was sufficient for my needs.

Not much in the gym, just a few fitness machines and a couple of dumbells.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Qualitycontroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lucia z, Guest Relations Manager at The East Hotel Hangzhou, responded to this review, 18 July 2013
Greeting from The East Hotel Hangzhou! We sorry for the inconvenient casued during your stay.Hotel will keep improving our service quailty from all the part. Hope to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
Gongshu District
Courtyard Hangzhou Wulin
Courtyard Hangzhou Wulin
#3 of 2,351 in Hangzhou
4.5 of 5 bubbles 593 reviews
Sofitel Hangzhou Westlake
#13 of 2,351 in Hangzhou
4.0 of 5 bubbles 569 reviews
Show Prices
Show Prices
Show Prices
Hyatt Regency Hangzhou
#8 of 2,351 in Hangzhou
4.5 of 5 bubbles 883 reviews
Xihu District
Tea Boutique Hotel
Tea Boutique Hotel
#32 of 2,351 in Hangzhou
4.5 of 5 bubbles 232 reviews
Show Prices
Show Prices
Show Prices

Been to The East Hotel Hangzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The East Hotel Hangzhou

Property: The East Hotel Hangzhou
Address: No.198 South Hushu Road, Gongshu District | No.198 South Hushu Road, Hangzhou 310011, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 2,351 Hotels in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The East Hotel Hangzhou 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ctrip TA, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your The East Hotel Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing