I chose the East hotel after reading Tripadvisor reviews and wasn't disappointed. Having stayed in many Hangzhou hotels I was prepared for the usual dodgy Chinese service, however at the East hotel I was pleasantly surprised. The level of English spoken by all staff was pretty good, service relatively quick and helpful.
I asked for a room change due to a badly stained and dirty rug and this happened quickly and with minimum fuss. The rooms are modern clean and of a decent size, the beds and pillows comfortable. The quiet room has free basic minibar and a Nespresso type coffee machine. Requesting room service breakfast in China can be very hit and miss, but this hotel managed to understand and deliver breakfast without a problem. The hotel has easy to connect wifi and TV with a few western channels.The hotel is not in the main tourist area but only about a 15 min taxi ride to West Lake etc. All in all one of the best overall value for money hotels I've stayed at in Hangzhou.
- Official Description (provided by the hotel):
- Situated along Hushu South Road, The East Hotel offers the 5-star luxury with a fitness centre and free Wi-Fi throughout. Hotel close to the subway line 1 (west lake cultural square stop) and the airport limousine, just a 5-minute walk from Wulin Square, it is a short 10-minute drive from the stunning West Lake and Grand Canal. The East Hotel is an intelligent luxury and boutique hotel based on the cloud computing. From the intelligent check-in system to the electronic guest room lock, smart lighting system and intelligent air-conditioning system, as well as a construction of remote video technology, visible display of the service, even the customer interaction and information viewer system, all reflect the comfortable and convenient which the “Smart Hotel” brings. The East Hotel located in the middle of Hangzhou, but offers a great escape from the hustle and bustle of the city. Hotel aims to creating the high-tech experience, at the same time we also pay attention to every guest’s privacy and luxury experience. There is no excessive greeting here, but rather than the tranquil and personal fine service system. Here every guest can experience the “smart” of the hotel while enjoying the leisure and luxury atmosphere. ... more less
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