We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sofitel Hangzhou Westlake
Nearby Hotels
US$210
US$175
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$163
US$156
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$230
US$212
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
Huachen International Hotel(Hangzhou)
US$86
US$67
Agoda.com
View Deal
  • Free Wifi
  • Free Parking
US$282
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$116
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$244
US$153
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$98
US$96
Expedia.com
View Deal
  • Free Wifi
  • Pool
US$219
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$45
US$41
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (657)
Filter reviews
657 results
Traveller rating
243
247
105
39
23
Traveller type
Time of year
LanguageAll languages
More languages
243
247
105
39
23
Show reviews that mention
All reviewskwee zeenwest lakethe club loungesky gardenrelation officerwalking distancerooftop barbuffet breakfastsuperb locationmemorable stayan upgradepillow menulanguage barrierbeautiful cityhefang streetshopping areahotel staff
FilterAll languages
Updating list...
215 - 220 of 657 reviews
Reviewed 18 June 2014 via mobile

Great location between the lake and town area. Recently renovated rooms and facilities. Breakfast buffet was the best we had during our tour of China. Staff were very helpful and friendly even though they were obviously quite new.

Stayed: June 2014, travelled as a couple
Thank HC1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this reviewResponded 20 June 2014

Dear HC1969,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014 via mobile

Ideal location for tourists visiting hangzhou, very close to west lake can be reached less than five minutes by walk, very nice reception and understanding customer service. Rooms are very clean and spacious in short very ideal for business and pleasure !!

Stayed: June 2014, travelled on business
Thank VELKANNAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this reviewResponded 16 June 2014

Dear Chellasamy V,

We appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

Stayed for 6 nights beginning of March 2014. The whole experience truly reflects the 5 star status.
Breakfast-choice was abundant and food is good. The proximity of the hotel to the Westlake is a definate plus.I would stay there again if I were to visit to Hangzhou again.

Room Tip: Stay in the deluxe room on the 4th floor. This hotel is very central to visit all the attractions and is also very near shopping centres. Everything is just a short and cheap taxi ride away.
  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TWGoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this reviewResponded 29 May 2014

Dear TWGoh,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

Planned to spend the weekend in Shanghai but ended up in Hangzhou on short notice. Was stressing out about lodging because it was a busy weekend. Ended up at Sofitel West Lake and my problem was solved.

It's China so I was prepared to be put thru the ringer for last second booking. After some negotiation, their ***extremely charming*** front desk manager Linda found me a room at a reasonable price. Linda even threw in free breakfast. Was prepared to proposed at this point, but sadly all I had was a bag of Jelly Belly.

Did not experienced the renovation problems staff mentioned. No construction noise, AC was ice cold. Room had great city view with a slice of the lake. The fresh fruits and cookies were nice touch.

Can't complaint about the location. walk thru the underpass the lakeside mall greets you with Starbucks and Haagendazs. After the familiar, venture out to the scenic West Lake and blend in with the gracious locals. Here's a pro tip - take the island ferry, two hops get you far. Walk as much as you want, then take the taxi back.

One of the best "change of plan" ever.

Room Tip: Ask for Linda Zhang.
  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChuckL_Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this reviewResponded 29 May 2014

Dear ChuckL_Seattle,

We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Manager
Sofitel Hangzhou Westlake

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2014

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this reviewResponded 19 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
View more reviews