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“5-star hotel getting old”

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Hyatt Regency Hangzhou
Ranked #7 of 2,413 Hotels in Hangzhou
Certificate of Excellence
Singapore, Singapore
Level 4 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“5-star hotel getting old”
Reviewed 5 November 2013

Spent 2 nights at the hotel. Being here several times before. It is getting old!!

Pro:
1. next to West Lake with plenty of shops to look around
2. staffs are friendly but may not be so professional

Con:
1. too close to West Lake and outside noise can be high until 10 pm
2. hotel is getting old and needs complete renovation
3. don't be assigned to smoking floor because the odour can kill you
4. don't left anything behind since hotel will only contact you if the lost items are deemed "valuable"

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LLesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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924 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
san francisco, Ca
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 October 2013 via mobile

The hotel was 300 feet from a public water and light show set to music on the weekends. The Hyatt Regency Club lounge gave a tired visitor a beautiful view from roof top indoor and outdoor vantage points. The staff was extremely helpful and courteous.
The hotel restaurant was wonderful.
Great place to stay!

Stayed October 2013, travelled as a couple
Helpful?
Thank Kotsanfrancisco_Ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordshire
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 October 2013

This is the second time I have stayed here, whilst 30 minutes drive from our China HQ it is well worth it. I have also booked important customers of mine in here and they are of the same opionion. Easy stroll around the west lake or the nearby shopping to unwind if you feel the need.
All the staff at every level are exceptional. Rooms and bathrooms are spacious and first class.
Without doubt my first choice when I need to go back to Hangzhou.
I cannot fault it, so much choice of hotels in Hangzhou but this will be my No1.
Well done the staff and management of the Hyatt. Keep these standards up. Just make sure you have space for me next time!

Room Tip: Lake view, and floor 4 if you have old bad habits that require you to normally go outside the buildi...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnneandColin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Level 5 Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 14 October 2013

I only stayd one day in this hotel cause I had to go back to Shanghai, the lobby is big and elegant, the receptionist girls are beautiful and friendly, room is spacious and clean, the breakfast was excellent too, it is close to the west lake which supposed to be the best tourist place in Hangzhou, the price is reasonable so will sure recommend it!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thomas61416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level 6 Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 30 September 2013

This is an amazing hotel just across the street from the lake and a wonderful walking promenade. The Chinese come here to exercise and interact with foreigners. A 75 year old man stopped us to explain the significance of a group of bronze statues in perfect English. He decided to learn as his retirement project so he could practice with visitors. The lake has a wonderful water show in the evenings. We had a room facing the lake so we could enjoy the water show from the room. The rooms are very nice and the breakfast buffet is amazing. There is shopping close by.

Room Tip: Face the lake. High floor away from elevator noise.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravellingWineguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 September 2013

I am a frequent traveler. In my experience, the staff at various department in this hotel, from reception to concierge, are superb. Very seldom to have so customer oriented staff to help from a user's point of view. For example, I want to buy tickets of the "Impression of West Lake" show, not only they explained the pros and cons of every ticket class, they even told me where to have dinner, what to see before the show. We had a fantastic night. Love to go back!!

Room Tip: Ask for lake view room ... worth the money
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alago4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
156 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 12 September 2013

Since my last visit there are some rooms which have been updated and i stayed in one on the fifth floor with a lake view.
The room was better but i think the update was more cosmetic than a full makeover but better than previously.
The location is excellent and although the For Seasons is better it is a little too far out.
Service has improved at check in and overall it is much better.
Book a lake view as it really is worth it however it can be blocked by the large indoor pool.
There isn't a lot of choice for hotels in Hangzhou so afraid this is the best option

Room Tip: opt for a lake view and check its ben refurbished
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PenguinTuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Hangzhou

Property: Hyatt Regency Hangzhou
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hangzhou
#5 Spa Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#7 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
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Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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