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“Excellent location on West Lake” 4 of 5 bubbles
Review of Hyatt Regency Hangzhou

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Hyatt Regency Hangzhou
Ranked #8 of 2,334 Hotels in Hangzhou
Certificate of Excellence
Leamington Spa, United Kingdom
Level Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Excellent location on West Lake”
4 of 5 bubbles Reviewed 4 May 2014

We stayed for one night in Hangzhou and took the train from Shanghai Hongqiao station. Had read that it could be difficult to catch a taxi. but the signs at the station for the taxis led us to the subway instead so we decided to try public transport. Unlike Shanghai the ticket machines were only in Chinese. but we managed ok. Once we got out at Longxiangqiao we headed towards the lake and the hotel was less than a 10 minute walk away. Am sure we were the only ones arriving on foot, but we were welcomed and given access to a lake view room on the club level (booked using Hyatt points).

This was our first stay at a Hyatt and the room was very spacious and quite nicely appointed. A great start for our first night in China. We headed to the Regency club up a flight of stairs and enjoyed the snacks and drinks. Outside of the lounge is a big terrace with great views of the sunset and water show. We asked the concierge to arrange tickets for the Impressions West Lake show the same evening. He told us it would take 45 minutes to have them delivered so we decided to wait in the lounge. However after 45 minutes he told us that the courrier was stuck in traffic so it would take longer. If we had known earlier we would have gone for a walk instead, but just as we were about to leave the tickets showed up and the concierge arranged for a taxi to take us to the show.

The show location is opposite the Shangri La hotel, which we also considered booking but was much pricier. Even though it was quite chilly in November we could rent winter jackets and really enjoyed the outdoor performance. Certainly not cheap, but just as memorable as watching a Broadway musical when we were in NYC.

We decided to walk back to the hotel after the show, about 45 minutes along the lake. Had read about the great Chinese restaurant at the Hyatt, and we had a great meal. Pricey for local standards, but very reasonable for this standard of cooking.

The next morning we had breakfast in the lounge and went for a walk on the lake. Had plans to visit a tea plantation, but we would have been too rushed to catch our train back to Shanghai so we took a paddle boat ride instead, We were very lucky with the weather which was quite sunny and clear, and enjoyed our brief visit to Hangzhou with a great stay at the Hyatt. The staff were friendly enough and the hotel was very comfortable, which made it quite shocking when we returned to the Hangzhou train station which was crowded and dirty.

Room Tip: Splurge for a lake view room
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BlogGrandVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
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Europe
Level Contributor
199 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

The location is great , to enjoy it totally get a full lake view room. It is fantastic to be able to walk out right on the lake and enjoy it's happenings. Everything in this hotel works to perfection even if it is somewhat outdated we have found that more charming than annoying , all staff is simply fantastic and has good english which is unusual for China. Housekeepîng were extremely helpful, every request was immediately fulfilled. The food was outstanding, the Cantonese restaurant one of the very best we ever enjoyed. A very special mention for the superb atmosphere, food and service at the Regency Club, our warm congratulations to the F&B management. This is your very best choice in Hangzhou, for sure.

Room Tip: If you like a good massage ask for Miss Kenda, no other
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TripperEurope1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

This is the place to stay. The Hotel is right in front of the Lake. It is difficult to get a taxi in Hangzhou because the taxi drivers will refuse to give you a ride. So it is a great thing that the Hotel is near shopping areas and good restaurants. The Chinese restaurant in the Hotel is excellent. Ate there twice and the food is world-class. Breakfast has a good selection, although I would prefer that they serve imported dairy products. The service is great. The rooms are clean, and comfortable. However, you have to pay for internet. I think it should be free with the prices that they charge. I will definitely come back.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnsonu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
2 reviews
5 of 5 bubbles Reviewed 14 April 2014 via mobile

We stayed the Hyatt Regency Hangzhou from the 28 February to 2nd March. We were in a room facing the lake with regular water shows on the lake.
The city is amazing, great views and sight seeing.
The hotel staff were great, very helpful. The Chinese restaurant just incredible. We ate loads and enjoyed the exquisite Beggars Chicken.
The Regency Club lounge is cozy, sufficient and relaxing.
We will go back the very first opportunity and already trying to convince friends and family to follow our great experience.

Stayed March 2014, travelled as a couple
Helpful?
Thank vsj1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei
Level Contributor
39 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 11 April 2014

It's location is excellent. Water dance is right in front of the hotel. You can enjoy the lake side walk just stepping out of hotel gate. The indoor swimming pool is heated and facing the lake. Breakfast is very good. I had consecutive five days eating here and still not feel bored. The service is high quality. when I ask iron and board, they come in minutes. All in all, it is a very pleasant stay. I will definitely recommend this hotel to whom prefers comfortable and convenient places to stay.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PhilSung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 April 2014

Very good location, just right beside the lake. It's opposite of the music fountain, so it'll be a little bit noisy in the night. There are lots of restaurants around, and very convenient to shopping outlets. Although it's expensive, it worth the money.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lybinfen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton of Basel, Switzerland
Level Contributor
89 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 5 April 2014 via mobile

There's no better location for sightseeing than the Hyatt, located right on the west lake. The hotel itself has a nice lobby but the rooms and pool areas are OK but on the aging side. There are two restaurants (a western and a Chinese). We tried the western one and the food and service was great but be aware as its far from cheap.

Stayed April 2014
Helpful?
1 Thank 1234CN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Hangzhou

Property: Hyatt Regency Hangzhou
Address: No.28 Hubin Road, Shangcheng District, Hangzhou 310006, China
Phone Number:
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Hangzhou
#5 Spa Hotel in Hangzhou
#6 Romantic Hotel in Hangzhou
#8 Luxury Hotel in Hangzhou
#8 Business Hotel in Hangzhou
#47 Best Value Hotel in Hangzhou
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hyatt Regency Hangzhou 5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Agoda, Hyatt Hotels Corporation, Booking.com and Hotels.com so you can book your Hyatt Regency Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Hangzhou Hotel Hangzhou
Hyatt Hangzhou
Hangzhou Hyatt Regency

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