We just returned from a 4 night stay at this hotel. We loved it. The location is superb, being right by the lake, not even across the street from the lake, as with Hyatt.
We had a family room, like a junior suite. Our room although has a traditional Chinese decor, it is actually quite modern. The bathroom was spacious, we had a large shower and a large separate tub. We also had a sitting area surrounded by lake view. They also provide free internet. When we walk outside, there are nice walking paths, lots of shops, restaurants, and coffee shops nearby.
The house keeping service was excellent, the maids were very nice and helpful. However, I didn't get it 5 stars, because not all the front desk people were as nice. I thought they could be more friendly and service orientated. Especially, since we checked out after 3 nights, left Hangzhou for one night, and came back for one more night. We ended up in the same room, but they refused to honor our old price, and charged us more for the same room, while refusing to give us the extra bed (unless we pay more for it). But the maid was nice, she saw us returning, and came to set up an extra bed in our room anyway.
This hotel does mostly cater to domestic crowd, they have a mostly Chinese styled breakfast, but there were bread, butter, and coffee etc. And the breakfast room has a lovely view of the lake all around. We enjoyed our stay here.
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