We stayed here with a small tour group in June 2013, and were very pleased with the rooms and level of service provided. Lots of nice small touches in the rooms and public areas, such as calligraphy mats in the rooms and chinese chess sets in the lobby, and lots of books available to borrow throughout (though mostly in Chinese). The rooms were clean, updated, and comfortable, though not particularly large (which is pretty common in China!). The only real downside is that it was a little far from the West Lake area (10-15 minute taxi ride to the north side of the lake), and there was subway construction along the main E-W road next to the hotel, which undermined what otherwise would have been a nice neighborhood. Our family of four did need two rooms (2 adults and 2 teens didn't really fit into two double beds), but that's not uncommon. We wouldn't hesitate to return, and think it will be particularly nice once the subway line is complete and construction finished.
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