I stayed at the Cross Hotel for a total of 6 nights recently during the Sapporo Snow Festival. The hotel is a easy 7-10 minute walk from the JR Sapporo station. We arrived via the airport express and wheeled our suitcase to the hotel. Not exactly a walk in the park given the icy and snowy conditions, but nevertheless, we managed to do so. The hotel is easily found, it's essentially one straight road directly from the station's South exit. It is 5-7 minutes walk to Odori park, where all the action was taking place. From Odori Park, Susukino is another 3-5 minutes walk. So from the hotel, everywhere is easily walkable and we found no need to take the subway within the city center.
As we got there early, we checked in, dropped our bags with the receptionists, and took a walk around. We got back after lunch at around 2 pm and was informed our room was ready and our bags are already in the room.
We stayed in a Deluxe Twin room. The room was very spacious and as the deluxe rooms were located at the far end of the floor, away from the lift lobby, so it's very quiet. More than enough space to walk around and to open up our 2 huge suitcases. There's a sitting area as well as a small entrance area in the room. There's coffee/tea making facilities and the usual small refrigerator, but they didn't stock it up with drinks and snacks at cut-throat prices as most hotels were wont to do. The fridge was empty which allowed us to stock up our own drinks and snacks. Amenities were generous and well thought out, and the room was very quiet despite the full occupancy of the hotel. Beds were comfy and there was also a selection of pillows (we were given the typical Japanese pillows which were half filled with beans, but I found a pair of soft feather pillows in the wardrobe). The airconditioning works, so there was no unpleasant experience of an overheated room, which tends to happen during winter in a lot of hotels. There is a large daiyoukojou (public bath) on the top floor of the hotel, which afforded a lovely view of Sapporo city whilst you soak. The water however smelled chlorinated, so I don't think it's a natural mineral onsen as such.
Receptionists and front desk staff were very helpful and friendly, assisted us in restaurant bookings, and suggested alternatives when our first choice was unavailable. Provided maps, directions, recommendations for sightseeing and things to do. Plenty of eateries around the hotel. If the hotel breakfast gets a bit monotonous after a couple of days, there is an excellent bakery (Swan bakery) right next to the hotel. There are also convenience stores at both ends of the block, so stocking up on drinks and such is not a problem.
Our stay was broken up by a few overnight short trips to areas around Sapporo. Every time we re-checked in the following day at around 1-2 pm, we were told the room was ready and our bags were already in the room. We were not charged extra on the one occasion when we checked in well before the check in time.
On one occasion, I left my diamond earrings behind in our room. In a state of panic, I called up the hotel, and was told they had found them and had locked them up for safe keeping. Upon my return the next day, my earrings were indeed packaged up nicely ready for my collection. Needless to say, I was most relieved and commend them on their level of service (and honesty!)
All in all, a very very good experience with this hotel. I would definitely choose Cross Hotel when I am next in Sapporo again.
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- Also Known As:
- Sapporo Cross Hotel