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westmorland
Cumbria, United Kingdom

Comfortable stay

3.0 of 5 bubblesReviewed 29 May 2019
Large impressive lobby, however, very few seats.
Twin room was comfortable and fairly large with a sofa, one of the beds was right against the wall but we didn't find it a problem. The bathroom was well equipped but the bath was rather small even by Japanese standards. The room was very clean.

Breakfast room was very small and cramped. The breakfast buffet had both eastern and western food on offer, however it was not an enjoyable experience because of over crowding. The room wasn't big enough to accommodate all the guests and there was a long queue of people always waiting for tables.
Date of stay: May 2019
Trip type: Travelled as a couple
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Reviews (727)
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Traveller rating
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11 - 16 of 727 reviews
Reviewed 1 January 2019

This hotel is good location, near subway and have family mart front of hotel. Room is very big. and bed is very big too. (double bed is very big) but staff give smoking room for our family - smell is bad.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
1  Thank pornpimont751
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 December 2018 via mobile

If there is was an option for zero stars then I would have picked that. I booked bus limousine from the 3rd floor of their hotel. I had 5 big bags, so I asked a staff member for the trolley which was not being used. This horrible staff by the name of H. Mochizuki approaced me and said “no go away”. I pleasantly told this staff that I had asked another staff 20 minutes ans she said that I could borrow the trolley for 5 minutes because I had 5 big bags. I then asked the individual if he can hep me with the baggaage, but that to he denied. I am sorry to say that Mr. Mochizuki has terrible customer service experience and was talking very rudely to me. Then I asked this individual for a contact card and his name, but this person would not give me his name. He kept on telling me “why you need it”. Next I saw this individual talking and laughing to another staff about me, I am sorry but what kind of customer service is this hotel providing having such employees. I would never stay in this hotel again.

Date of stay: December 2018
Trip type: Travelled with family
3  Thank Travel4ever123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2018 via mobile

Nice hotel three blocks from the subway. Only 2 stops from Odori station. We came with a tour group. They put us in a queen room. Only problem was the bed was pushed against the wall and there was only one way out. Good for 1 person only. After much discussion we got a twin room which was much more comfortable and larger. Service in hotel is ok. Some English spoken . No English TV. Good WiFi in rooms.
On the way to the subway you will pass a pastry shop that has excellent French style pastries. It’s called Mont Jeli. Stop and get something to go on your way back. You will not be sorry.
Many shops and restaurants in the area.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank drjeff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2018

We booked 2 nites and later booked another nite. Hotel is little far from station thus you have to travel by underground with 3 stops to Sapporo station. The area is good. The rooms are very spacious and clean. Large flat TV (good to watch WC 2018). Japanese breakfast (on second floor) was excellent, but too big. Very nice and helpful staff, good in English.

Room tip: High floor
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank minhbeos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 June 2018

This hotel is conveniently located, a short walk to all amenities and activities - food & shopping yet tranquil and serene. The rooms are spacious, clean and new. Love the bedding especially. Don't miss this!

Date of stay: May 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank KeepTheGlobe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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