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“Inflexible points system”

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Hotel Active Hiroshima
Ranked #22 of 121 Hotels / Ryokan in Hiroshima
Certificate of Excellence
Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Inflexible points system”
Reviewed 4 February 2014

Good location, facilities, price, and general service.

However, nobody told us about the points system until we were checking out. Then we were informed that we could not accumulate points for the night we just stayed. Also, you need an address in Japan to quality for points membership. Other hotel chains are keen to get members. Not so in this case.

I wrote to the manager about this, and she informed me that they are "unlikely to change the policy."

Hotel Active's inflexible system seems designed to discourage repeat visits (especially of foreigners). Shame, because otherwise it's a pretty good hotel.

Stayed January 2014, travelled with family
Helpful?
3 Thank Terry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
219 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 15 December 2013

These rooms would be OK if you were travelling solo. But for a couple, you had to take it in turns to move in the room. The breakfast was terrific - great selection of Japanese delicacies as well as danishes. Front of house staff were helpful.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1602Bernadette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VANCOUVER
Level Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 December 2013

Rooms in Japanese business hotels tend to merge in the mind. Small. Clean. Efficient. The Hotel Active fitted the mold. It was the service that stood out. Problems with accessing WiFi immediately brought a young receptionist to my 9th floor door. An effort to get an outside line to reserve my next hotel brought, unasked, the same young guy who seized the phone and made the reservation for me. Now that's service!
A good breakfast buffet was included in my reasonable room rate and served in a bright airy room. The location, just around the corner from the tram and off the main drag was excellent and made it easy to access the sights for a few Yen.
Yes. The Hotel Active was an excellent choice despite having a strange name!!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
2 Thank RENTAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 November 2013

This is a great hotel and extraordinary value. It seems newish and is well fitted out; it’s well located – very central. My room was very comfortable, very clean and I had an openable window which allowed me to sleep without air-conditioning. Great laundry facilities and a good generous breakfast too given the room rate – mostly Japanese cuisine, but plenty for the western taste buds too. The staff on duty during my stay spoke little English, but were helpful and we managed to communicate despite my poor Japanese. I’d certainly stay here again and highly recommend it. The value is truly extraordinary!

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BiddyBond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 October 2013

Very close to the tram station which is a few stops away from JR station.

Lots of restaurants and undercover mall within a few blocks away

Room was small but expected for Japanese standards and especially the good price (you could just about open 1 large suitcase)

Breakfast was surprisingly good and plentiful given the price / night with hot and cold selections (though mainly japanese cuisine)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank teddytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwickshire
Level Contributor
159 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 October 2013

The hotel is modern with small but clean rooms. The service was great as we used the luggage forwarding here and it worked perfectly.
The breakfast was a japanese buffet which was good but the tables were rather cramped.
The best thing about the hotel is its excellent location right next to a tram stop for going to the peace park, the railway station and the port for Miajima.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Darad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Utrecht, The Netherlands
Level Contributor
61 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 May 2013

This hotel is located just between the central train station and the Peace Memorial Park. Therefore it is perfect if you are traveling by train.

Off course the staff speaks zero English, but that is one of the charms of Japan. Excellent service. They even gave us an umbrella on a rainy.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RuudKn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Active Hiroshima

Property: Hotel Active Hiroshima
Address: 15-3 Noboricho, Naka-ku, Hiroshima 730-0016, Hiroshima Prefecture
Region: Japan > Chugoku > Hiroshima Prefecture > Hiroshima > Hiroshima Station , Kanayamacho Station
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #22 of 121 Hotels / Ryokan in Hiroshima
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Active Hiroshima 3*
Number of rooms: 100
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