Good location, facilities, price, and general service.
However, nobody told us about the points system until we were checking out. Then we were informed that we could not accumulate points for the night we just stayed. Also, you need an address in Japan to quality for points membership. Other hotel chains are keen to get members. Not so in this case.
I wrote to the manager about this, and she informed me that they are "unlikely to change the policy."
Hotel Active's inflexible system seems designed to discourage repeat visits (especially of foreigners). Shame, because otherwise it's a pretty good hotel.
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