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“Great hot spring baths”

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Arima View Hotel Urara
Ranked #28 of 117 Hotels / Ryokan in Kobe
Certificate of Excellence
Osaka, Japan
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hot spring baths”
Reviewed 25 July 2013

We've been to the accompanying hot spring baths many times, so we decided visit the hotel also. We were traveling with a toddler, but my spouse speaks fluent Japanese so we did not experience any problems, that may be associated with a language barrier, like other reviewers had. As of speaking foreign languages, I can't say anything about hotel staff, but hot spring staff were very helpful and ready to explain everything with gestures or some very simple English.

Hotel offers free bus trips from and to the nearest railway station. Although it isn't too far from the station, there's a very steep slope on the way. If you afraid of slopes, better take a bus.

We bought very inexpensive coupon tickets, thus we were accommodated to the left of entrance with a view on a forest and very noisy ventilation equipment somewhere on the first floor. The room had double windows, so there was practically no noise inside, unless you open a window. The room was clean and well furnished. There were enough tea bags to drink tea whole time of stay, unlike some other hotels that give you only a couple of tea bags. In the room there was no Internet connectivity whatsoever.

The hotel has two types of baths: ones that belong to the hotel and work until the very late and open early; others at the spas that are closing some hours earlier while opening an hour before check out time. We were given a free pass to the spa baths after checkout.

Baths, that belong to the hotel, have two types of hot spring water, brown and clean, and a steam room, including everything you can usually find in such places. You wouldn't spend there a lot of time, unless the other baths, that belong to spas, are closed like early in the morning. The other baths was the main reason why we came to the hotel. There are as much as three types of water not including temperature variations, located on the huge outdoor/indoor territory where you can relax in the fresh mountain air. There also other facilities like both outdoor and indoor zoned hot stone spa, sauna, cold pool, and alike. Like I said, there is no point to stay in the hotel's baths unless spa baths are closed.

The spas have two restaurants on the territory, one of which is considered to be luxury and expensive. The other is sort of beanery, where you can buy somewhat overpriced typical to such places Japanese dishes. Considering that in the Arima area you don't actually have much choice of food, being able to lunch under 1000 yen per person is great.

Our plan included only buffet-style breakfast and I can say that the breakfast was flawless, as it included both Japanese and western-style dishes for every type of taste.

I could have given all five stars to the hotel, if not one fact, that coincides with another review. Once we checked out, we left our belongings at the hotel front office and umbrellas at the umbrella stand near entrance inside the hotel so we can take a walk. An hour later we returned and found that our umbrellas are missing. There were only hotel umbrellas in the stand. It was like someone took every umbrella that don't have the hotel insignia and junked them because he thought that everyone had left, and forget their umbrellas. Hotel staff wasn't able to give us any explanation. Luckily by that time the rain had stopped so we took a bus to the station.

Room Tip: Rooms to the right of entrance are quieter and have more of a view.
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  • Stayed June 2013, travelled with family
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Helpful?
2 Thank Ryokan_Lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
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English first
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 December 2011

We had been in Japan several times with ANA Sky Holiday and was excited to try Arima onsen this time. Since we cannot speak Japanese and that are travelling with baby, we had a guide to accompany us. At Arima View Hotel, room facilities were minimal and was not enough for both of us and baby, and that our guide had planned to stay with us until night and re-join us in the morning, hence we had asked for more room supplies.

Yet, the hotel staff Taguchi Shuhei (田口修平) kept calling into the late night insisting that we pay for extra immediately, and kept waking up our baby and our sleep schedule after dinner and bath. We tried to talk with him directly but he refused to talk to us in English or had someone else to talk with us. At the end, since it was late at night and Taguchi demanded that we pay immediately, our guide had to stay the night to make sure everything went OK.

We had also asked about the option of cancelling the rest of the stay, but Taguchi insisted that in that case, we had to pay for one extra person, plus 20-80% of room cancelation fee, while we would only be able to talk about uncertain refund issue with ANA. Hence there was no practically no option for us except paying Taguchi, communicate 100% in Japanese, while being all the way in Arima and it was very difficult for us to leave for another place. All in all, we kept getting harassed with phone calls from the same person and baby kept crying with sudden calls.

It was very upsetting to us that no staff could speak English, and that our questions were not answered or followed up in the next morning as promised by Taguchi. Our guide ended up leaving in late night, and that we had to face Taguchi alone in the morning and paid 11,000 yen, charging us for extra stay with breakfasts for 2 nights. It was as if Taguchi alone decided everything and that we had no chance to talk to his manager.

On the second morning before we leave, we were able to talk with 2 other staffs with one who can speak some English. He just commented that it was “terrible” that we had brought an extra person, although we kept explaining that the person was a guide and had left. No one had offer any apology or explanations about the night harassment, why was that it was Taguchi who would keep calling into our room and demand payment. After talking to us, the staffs left us behind and laughed, and we had to ask how we could leave the hotel to catch a JR bus that we have booked beforehand. The hotel is located away from the center of Arima onsen up on a steep slope. It was hard to push the baby up and down while we visited Arima, and would be impossible to leave with luggage and baby.

Since there are many other hotels in Arima onsen, we would highly suggest that travelers should avoid staying at Arima View Hotel. Our experience was unpleasant and it is obvious that the hotel is not prepared to welcome foreign guests and families travelling with children.

Room Tip: Do not choose this hotel if you cannot speak 100% good Japanese, travelling with children, or have h...
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank Asia_Japan_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arima View Hotel Urara

Property: Arima View Hotel Urara
Address: 292-2 Ikenojiri, Arimacho, Kita-ku, Kobe 651-1401, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe > Arima Onsen
Amenities:
Bar / Lounge Free Parking Restaurant Spa
Hotel Style:
Ranked #28 of 117 Hotels / Ryokan in Kobe
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Arima View Hotel Urara 4*
Number of rooms: 62
Official Description (provided by the hotel):
Parking: 194 ... more   less 
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