We've been to the accompanying hot spring baths many times, so we decided visit the hotel also. We were traveling with a toddler, but my spouse speaks fluent Japanese so we did not experience any problems, that may be associated with a language barrier, like other reviewers had. As of speaking foreign languages, I can't say anything about hotel staff, but hot spring staff were very helpful and ready to explain everything with gestures or some very simple English.
Hotel offers free bus trips from and to the nearest railway station. Although it isn't too far from the station, there's a very steep slope on the way. If you afraid of slopes, better take a bus.
We bought very inexpensive coupon tickets, thus we were accommodated to the left of entrance with a view on a forest and very noisy ventilation equipment somewhere on the first floor. The room had double windows, so there was practically no noise inside, unless you open a window. The room was clean and well furnished. There were enough tea bags to drink tea whole time of stay, unlike some other hotels that give you only a couple of tea bags. In the room there was no Internet connectivity whatsoever.
The hotel has two types of baths: ones that belong to the hotel and work until the very late and open early; others at the spas that are closing some hours earlier while opening an hour before check out time. We were given a free pass to the spa baths after checkout.
Baths, that belong to the hotel, have two types of hot spring water, brown and clean, and a steam room, including everything you can usually find in such places. You wouldn't spend there a lot of time, unless the other baths, that belong to spas, are closed like early in the morning. The other baths was the main reason why we came to the hotel. There are as much as three types of water not including temperature variations, located on the huge outdoor/indoor territory where you can relax in the fresh mountain air. There also other facilities like both outdoor and indoor zoned hot stone spa, sauna, cold pool, and alike. Like I said, there is no point to stay in the hotel's baths unless spa baths are closed.
The spas have two restaurants on the territory, one of which is considered to be luxury and expensive. The other is sort of beanery, where you can buy somewhat overpriced typical to such places Japanese dishes. Considering that in the Arima area you don't actually have much choice of food, being able to lunch under 1000 yen per person is great.
Our plan included only buffet-style breakfast and I can say that the breakfast was flawless, as it included both Japanese and western-style dishes for every type of taste.
I could have given all five stars to the hotel, if not one fact, that coincides with another review. Once we checked out, we left our belongings at the hotel front office and umbrellas at the umbrella stand near entrance inside the hotel so we can take a walk. An hour later we returned and found that our umbrellas are missing. There were only hotel umbrellas in the stand. It was like someone took every umbrella that don't have the hotel insignia and junked them because he thought that everyone had left, and forget their umbrellas. Hotel staff wasn't able to give us any explanation. Luckily by that time the rain had stopped so we took a bus to the station.
- Official Description (provided by the hotel):
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