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“Very good deal, a great room, good location”
Review of Hotel Piena Kobe

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Hotel Piena Kobe
Ranked #2 of 118 Hotels / Ryokan in Kobe
Certificate of Excellence
Reviewed 10 June 2014 via mobile

We got a double room around £50 a night. The hotel is very good - the room is pretty big for Japan too. Service seems fine - polite and formal and plenty of people around.

The location is great. A very quick walk (5min or less) from the JR train and a similar distance to Shin-Kobe. On the door step to great restaurants galore. (Note: when we asked for recommendations the Japanese were keen to send us the Harbour way - but when we read about it from Lonely Planet we quickly realised it was definitely what we wanted... shopping malls etc. The restaurants near Piena are great and we were so happy we had chosen this location).

We would definitely stay here again.

Stayed: June 2014, travelled as a couple
1  Thank nmkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Piena_Kobe, 宿泊課 at Hotel Piena Kobe, responded to this reviewResponded 5 August 2014

Thank you for your stay and review. We are very glad that you had a nice time at our hotel. We are so happy to hear your praises about our service. It is encouraging for us and continuing to make effort to have the guests feel satisfaction.
Our hotel is located easy walk from Sannomiya station, and easy to enjoy the sightseeing like Kitano area. It is suitable for sightseeing and for business both of them.
We are so delighted to hear that you would definitely stay our hotel again. We hope to receive your continued patronage in the future. We are looking forward to seeing you again. Thank you.

Hotel Piena Kobe front desk Tanaka

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Reviewed 30 April 2014

Have just arrived home from kobe left on25/4/2014 after a 22 day cruise finishing at kobe.Took a taxi from international cruise terminal to piena hotel which cost 1,000 yen roughly ten dollars australian,was at hotel inside ten minutes,the location is central to everything including main 3 railway stations,the hotel and staff are all great,and courteous and most helpful,also include in your tarife your buffet breakfast you wont regret it ,another tip while there in kobe spend a day on the hop on hop off loop bus best 7 bucks youll spend.

Room Tip: Rooms on south side good views.
  • Stayed: April 2014, travelled as a couple
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2  Thank Robert t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Piena_Kobe, 宿泊課 at Hotel Piena Kobe, responded to this reviewResponded 6 May 2014

Thank you for your stay and review. We are very glad that you had a nice time at our hotel. We are so happy to hear your praises about our service. It is encouraging for us and continuing to make effort to have the guests feel satisfaction.
About breakfast, we are trying to make our breakfast better and better being particular about the place of production and stuff. The French toast baked in the morning, the pot-au-feu with fresh vegetables and delicious pork, and the rice of ‘Jamonganmai’ famous in Hyogo, these are very popular menu in our breakfast. Also the pastry chef’s sweets win the guest’s favor. We often hear that the guest have too much unconsciously from morning.
We hope to receive your continued patronage in the future. We are looking forward to seeing you again. Thank you.

Hotel Piena Kobe front desk Tanaka

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Reviewed 9 April 2014

Hotel is conveniently located, about 7 minutes walk from Sannomiya Station, but away from the hustle and bustle of the town centre; yet within close proximity to Kitano tourist spots (within walking distance).

Friendly and helpful Reception staff. The Hotel Lobby was quiet and not crowded most of the time with a nicely decorated cosy cafe at the entrance.

Hotel room and toilet were spacious in comparison to the usual Japanese standard. However, carpet and furniture in room were old fashioned and dated. Bedding was comfortable and clean.

Only drawback was window was locked, thus no source of fresh air which was detrimental to people with allergy problem.

  • Stayed: April 2014, travelled as a couple
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2  Thank bkpkwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Piena_Kobe, 宿泊課 at Hotel Piena Kobe, responded to this reviewResponded 12 April 2014

Thank you for your stay and review. We are very glad that you had a nice time at our hotel and glad to have your great praises. We are so grateful to your praises about room and our service. We are trying to make our hotel comfortable and memorable to have the guests feel satisfaction. Especially, the Simmons bed is in all the rooms for good sleep.
But we are sorry for the inconvenient about locking the window. We usually lock the window for security and safe. When the guest wants to unlock the window, we can do it immediately. We want to beg your understanding.
When you have the opportunity to visit Kobe next time, we are looking forward to seeing you again. Thank you.

Hotel Piena Kobe front desk Tanaka

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Reviewed 17 February 2014

Our family of five stayed here over Christmas. It was a truly wonderful experience. The staff were incredibly friendly, the room was spacious and very-well decorated (with free wi-fi) and the whole ambience was warm and cosy. I've never been anywhere that has paid so much attention to Christmas decorations - they were everywhere - even in the free room gifts we received. A perfect, festive touch for our stay. Breakfast was top class - lots of variety, including perhaps the best cakes you'll find in Kobe. Can't fault this place - It totally deserves more than 5 stars.

Room Tip: I think they are probably all of a similar, high quality.
  • Stayed: December 2013, travelled with family
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1  Thank SeansTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Piena_Kobe, 宿泊課 at Hotel Piena Kobe, responded to this reviewResponded 16 March 2014

Thank you for your stay and review. We are very glad that you had a nice time at our hotel and glad to have your great praises. We are so grateful to your praises about room, our service, and breakfast. We are trying to make our hotel comfortable and memorable to have the guests feel satisfaction. Every Christmas, we make an effort to make an elaborate plan for the guests.
About breakfast, we are trying to make it only the hotel in Hyogo being particular about the place of production and stuff.
When you have the opportunity to visit Kobe next time, we are looking forward to seeing you again. Thank you.

Hotel piena kobe front desk Tanaka

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Reviewed 13 February 2014

Access
The hotel is in a quiet corner mid way between Sannomiya and Shin-Kobe station. It is about 15 min walk from either way. I find the hotel instruction to get there not very helpful. Maybe because I went there when it was about eight at night. My Google map on iPhone saved the day.

Service
The check-in service was very good. The room was very clean and spacious. The amenities were new and sufficient for a travelling family. We came in with two kids, all wet after a day of snow sled. We could dry their stuff very conveniently in the rooms. The room was well ventilated with good heat. The beds were good size and comfortable. The bathrooms were good size too.

Breakfast
You could enjoy a variety of Western and Japanese food. I was lucky that I booked the breakfast. Food was great. Pastries are very nice. (People in Kobe seems to have a sweet tooth.) I did enjoy them very much.

  • Stayed: February 2014, travelled with family
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1  Thank Coconuttreeandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Piena_Kobe, 宿泊課 at Hotel Piena Kobe, responded to this reviewResponded 25 February 2014

Thank you for your stay and review. We are very glad that you had a nice time at our hotel and glad to have your great praises.
But we are sorry for bothering you about the access. We suppose that we had better try to improve our instruction.
We do appreciate your review about our service, room and breakfast. Our staff tries to make the room clean with careful check and selecting good amenities to have the guest feel comfortable. And we have the Simmons bed in all the rooms for nice sleep.
About breakfast, we are trying to make it only the hotel in Hyogo being particular about the place of production and stuff. The French toast baked in the morning, the pot-au-feu with fresh vegetables and delicious pork, and the pastry chef’s cheese cake are very popular. Your guess is right that Kobe city is famous for sweets.
When you have the opportunity to visit Kobe next time, we are looking forward to seeing you again. Thank you.

Hotel piena kobe front desk Tanaka

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

This review is overdue.
My mum & I stayed for 4 nights in sept.

We arrived in the morning at KIM and took the airport bus to Sannomiya. We couldn't find our way there and got help from a friendly Kobe
lady who advised us to take a cab. We reached there abt 6 min.

We couldn't check in earlier and they kept our luggage.
The rooms were OK in size.
I enjoyed the breakfast.

Though it was reputed to have nice jams, both my mum and myself felt the 12 jams offered at buffet breakfast were only OK. Hence we didn't accept the offer of 1 btw of jam in exchange of room cleaning. Personally I love the tofu which was freshly made.


The staff were very helpful though they have difficulty in speaking English.
They would print for me maps to ensure I find my way from kobe to Kyoto and also when I left kobe for osaka.

Especially the receptionist by the name Ms Obata. A very pleasant and helpful lady who offered me different train routes to osaka. She even called the taxi Co. to check the taxi fare.


The location is a bit far from the Sannomiya train stn, about 15 min walk..

There are little gems around if you love walking-- it's near the local market where we get sandals, seaweed, green tea etc. Surprise find.

Would be inconvenient if there are elderly. Otherwise it's a good hotel and the Non - smoking rooms are completely smoke free.


It was a rainy season in sept but our hearts were warm. ..by Piena Kobe.

  • Stayed: September 2013
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1  Thank anytoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

The hotel is a little way out of the main area of Kobe up the hill. Had to lug our suitcases, backpacks and laptop bags up the hill in the rain from the JR railway station.

Was allowed to check in early, which was appreciated as we and our bags were wet.

The room was quite adequate with all the usual necessities, TV, tea/coffee making facilities, internet access, refrigerator, trouser press, desk and chair, sitting chairs and coffee table. Old style English/French country feel in the room. Lovely fabric on the chairs under the window. The room was quite big for a mid price room. The only problem for us was the hardness of the bed despite a 3 inch foam mattress on top of the usual one.. The bathroom had a good size bath tub and was great for a good soak after sightseeing. Also a good shower over the bathtub. The room had too much clutter so we put all the excess into the wardrobe to clear some surface space for our own belongings. No where really to put the second suitcase. Had to keep putting it on and off the bed. That was a nuisance.

We were asked when checking in if we would like to forego cleaning of the room as we were only staying 2 nights, in exchange for a 7000 yen voucher towards a jar of their speciality jam from the cafe beside the lobby. We accepted the offer and the jam was very good quality.

The hotel offered free good quality coffee/tea from the breakfast nook from 6pm until 10 am. Take away cups were also available so you could take it up to your room.

The staff were attentive, but had limited English and were sometimes difficult to understand.

  • Stayed: July 2013, travelled as a couple
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3  Thank LRMcK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Piena Kobe

Address: 4-20-5 Ninomiyacho, Chuo-ku, Kobe 651-0093, Hyogo Prefecture
Phone Number:
Region: Japan > Kinki > Hyogo Prefecture > Kobe > JR Sannomiya Station , Sannomiya Station
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 118 Hotels / Ryokan in Kobe
Price Range: £66 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Piena Kobe 3*
Number of rooms: 90
Official Description (provided by the hotel):
Parking: 40 ... more   less 
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