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“The best in the world”
Review of Hotel Okura Kobe

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Hotel Okura Kobe
Ranked #3 of 117 Hotels / Ryokan in Kobe
Certificate of Excellence
Reviewed 5 February 2014

We chose to stay at this hotel at the end of our tour of Japan, believing we deserved a little bit of luxury before heading home. Well, how surprised were we. This is clearly the best hotel we have ever stayed at. In our opinion, it easily carried a five star rating. The staff are all very friendly, helpful, and polite. They go out of their way to help and assist wherever they can. We ordered room service on our first night after a long train ride and the service was absolutely amazing. The cost to stay at this hotel was excellent.... in fact hard to believe. I can promise that we will be back and without hesitation, this is the one hotel we will be staying at in Kobe. I have never been able to rate a hotel this high before in my life and I am very pleased to have chosen this hotel to do it for.

Room Tip: Ask for a harbour view. The sights of Kobe at night are amazing....
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  • Stayed: January 2014, travelled with family
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1  Thank abacab1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 - 151 of 1,511 reviews

Reviewed 20 December 2013

Such great customer service from start to finish! Stayed for three nights and didn't want to leave. Breakfast included with room is a great deal. Room was clean and had a wonderful view. Room service was prompt.

Stayed: December 2013, travelled on business
Thank El H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013

Rooms are huge, spacious, well maintained and beautifully decorated. Lobby is grand. Breakfast spread is great with some good vegetarian options too. The property is located by the harbour, so offers a great sight and a pleasant walk around the hotel. They even provide a free shuttle service to the nearby market area of Sannomiya. Staff is friendly, courteous, helpful and yes, they speak English :) Overall a great property for a comfortable stay in Kobe.

Stayed: June 2013, travelled on business
1  Thank MeghaJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Location of this hotel is 10 mins to harbour land,5 mins Kobe tower and 8mins Kawasaki dream. Breakfast was ok and offer traditional local dishes. Rooms we're clean but they don't have non-smoking rms with the sea view which is unfortunate.

Room Tip: Get a map because you are near shopping places and mosaic is at harbour land
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  • Stayed: October 2013, travelled solo
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2  Thank Denmayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2013

Choose this hotel a bit by chance, not doing so much research, but they offered a good rate so we went with it. A great bonus was that they had the shuttle bus from the train station and we also got a room upgrade to a big corner room. Another great surprise was that they had free wifi which we couldn't see from the website when we ordered. Service was great and breakfast was buffet style with enough to choose from for everyone.

  • Stayed: October 2013, travelled with family
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2  Thank Dag_r20132013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013 via mobile

The location is excellent and the view is fantastic if you get a room facing the harbor. The only problem is the interior which is outdated and it looks like a cheap motel.
Otherwise we had a fantastic stay, they offer a free shuttle service to and from JR Sannomiya Station and during the weekend they offer an additional shuttle to Shin Kobe Station.
The staff speaks English which is always a plus.
For dinner and entertainment I recommend going around Sannomiya using the shuttle service.
A fair price for the hotel is around $120.

Stayed: November 2013, travelled as a couple
1  Thank TucTucMtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

Although the hotel could do with a complete refurbishment the important things are still present; cleanliness and customer service. Not particularly convenient by public transport, I would like to see another shuttle bus that operates between the closest subway station and back.

Room Tip: Rooms on the north side have a view of the mountains (but also the highway).
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  • Stayed: October 2013, travelled as a couple
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1  Thank BiarritzTaxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Okura Kobe

Address: 2-1 Hatobacho, Chuo-ku, Kobe 650-8560, Hyogo Prefecture
Phone Number:
Region: Japan > Kinki > Hyogo Prefecture > Kobe
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 117 Hotels / Ryokan in Kobe
Price Range: £69 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Okura Kobe 4*
Number of rooms: 475
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