I have stayed at this hotel several times in the past few years right from the time it was the pride and joy of Kobe and was called the Shin Kobe Oriental Hotel. Oh, how the mighty have fallen.
Today, this property has only its location, exterior and lobby to boast for. Everything else such as the rooms, service etc are way below par. The housekeeping and front desk are absolutely unhelpful to even the easiest of requests like asking for an iron. The response was that if they had it, they would bring it.
Changing money was like asking them to give it for free. Even with the ridiculous rate they were offering, we were ready and most often they would not change the money to Yen saying they did not have any.
The rooms are shoddy and furniture is chipping away. The toilets are completely outdated and are crying out for help. We had executive rooms which were of a very good size but there was no air conditioning in the entire hotel. It was boiling hot in the rooms and the staff grudgingly came into our rooms and opened the "emergency exit", which was a small window towards the floor of the room.
Housekeeping was horrific!!! Glasses were not cleaned, beds were made as if the person making them had to catch a train in the next two minutes and was rushing. One evening i could not find some items i had left behind on the bed and saw them all under the covers!!! The bed had been made with the items under them.
Breakfast was a joke! Someone, please teach the chef how to cook eggs. All eggs do not have to be drippy and look like insipid "omu rice" type! Almost everything was processed food and the variety was dismal.
I think this hotel relies purely on groups for their business because they were there in droves. There was one particular group of young japanese boys, must have been at least a 100 of them, that pushed everyone aside and jumped into the elevators. What happened to the Japanese hospitality?
This, unfortunately will be my last stay at this hotel.
- Official Description (provided by the hotel):
- Located near Mt. Rokko, the ANA Crowne Plaza Kobe is a well-known local landmark. With a commanding view of Kobe Port, the hotel is prefect for savoring the unique charms of one of Japan’s most international cities. Directly accessible from the nearby Shinkansen and subway line, the hotel is also a two-minute train ride from the heart of Kobe. With such excellent transportation access, the hotel is an ideal base for all of your business and leisure needs. To meet a variety of needs, along with 593 guest rooms, the hotel is equipped with 23 banquet rooms, 9 restaurants and bars, Angsana Spa, and a fitness center. ... more less
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- Also Known As:
- Ana Crowne Plaza Kobe Hotel Kobe
- Kobe Crowne Plaza