Everybody at the front desk was very welcoming and all spoke excellent English. It was our first time at a ryokan, and it was everything we expected it to be. The room was a good size and sleeping on the tatami mats was very comfortable. Rooms have wired internet access. The room also comes with kimonos and instructions on how to wear them.
They also provide breakfast but it's a little pricey. All in all, it was a great hotel. We highly recommend it!
The hotel is a medium-sized walk north from Kyoto Station. It's about 15 minutes, so if you have luggage you might want to get a cab, which will cost about $10 USD. It's right on the bus line, so you could also take the bus, especially if you have an unlimited pass. Once you're there, the hotel sells unlimited bus passes, which is the best way to get around Kyoto.