As this was our first trip to Japan, we were a bit unsure what to expect from our stay in Kyoto, specially after having just arrived from fast and crowded Tokyo. As soon as we stepped through the door at the Mume hotel, all our worries evaporated. We had forwarded our luggage and they had put both suitcases in our room, ready fro our arrival. We were escorted into the bar area and offered refreshments whilst the staff hurried in and out processing our check-in. As you are escorted to the lift to go to your room, the staff at the bar come with you to the lift's door and bow as the door closes. Breakfast was absolutely delicious every single day, and we had barely put our spoons down before someone was at you side taking your dish away and asking if you needed anything else! The location is a bit tricky to explain to taxi drivers, but the staff will give you a written explanation to hand to the driver. We were offered umbrellas on our way out on a cloudy day and on our last morning there, we were surprised to be given print outs of the train schedules and location of our next hotel by one of the ladies at reception; we were escorted out to the taxi and hugged warmly (not very Japanese!) and bowed at until we had actually disappeared from view! This is very much a boutique hotel, small but perfectly formed rooms, lovely staff and delicious food! A unique place to stay!
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