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Romain R
London, United Kingdom

Small gem in Kyoto

5.0 of 5 bubblesReviewed 28 Nov 2023via mobile
Small luxury design hotel in front of Nijo castle and very well located. The rooms are very modern in an amazing design style. The bed and pillows are amazing and very comfortable. Staff are very nice and helpful. While hôtel can get expensive in Japan, Canata hotel was very affordable for the quality it offers. I have no hesitation giving this hotel a full rating and recommending it to anyone traveling to Kyoto.
Date of stay: November 2023
Room Tip: Our taxi driver didn’t know this hotel and seemed confused so make sure to have the address at hand
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL CANATA KYOTO, 支配人 at HOTEL CANATA KYOTO, responded to this review
Responded 29 Nov 2023
Thank you so much for staying with us and your kind words.
We are particular about amenities such as beds and pillows so that you can relax after a long day of travel and sightseeing.
We appliciate to hear our staff was helpful and could make your stay comfortable.
Thank you for your recommendation and hope to welcome you again in the future.
Kind regards,
HOTEL CANATA KYOTO
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (14)
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1 - 6 of 14 reviews
Reviewed 29 October 2023

A lovely stay in Kyoto

Overall I really enjoyed my stay, the pillows were a little harder than what I'm used to, but I've very particular with my pillows so I can't mark them down for it
The rooms were a bit dark, but with the lamps on its fine

The bar was really nice and we poribably drank too much sake!

I wish they would give more tea rather than just the one everyday

The bathroom was lovely and the location can't be beat.

Bit strange they make you watch an introduction to the hotel on an ipad, but it probably saves you asking questions later on?

I'd definitely come back if I stay in Kyoto again.

Date of stay: October 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Harry B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL CANATA KYOTO, 支配人 at HOTEL CANATA KYOTO, responded to this reviewResponded 8 November 2023

Dear Harry,

Thank you so much for your kind review of HOTEL CANATA KYOTO! We are so glad to hear that you enjoyed your stay with us overall, and that you found our location and bathroom to be particularly lovely.

We appreciate your feedback on the pillows and lighting in your room. We are always looking for ways to improve our guest experience, and we will take your comments into consideration.

We are glad to hear that you enjoyed our bar and the sake that you had. We are proud to offer a wide selection of Japanese sake, and we are always happy to help our guests find the perfect drink to enjoy.

We apologize that you found it strange that we ask our guests to watch an introduction to the hotel on an iPad. However, we believe that this is a helpful way to provide our guests with all of the information they need about our the room and its amenities.

We are so happy to hear that you would definitely come back to HOTEL CANATA KYOTO if you stay in Kyoto again.
We hope to see you again sometime in the future!

Sincerely,

The HOTEL CANATA KYOTO Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2023

I have traveled the world my whole life. I know what hospitality should look and feel like. Angel at Canata epitomizes ABSOLUTE EXCELLENCE! He is knowledgeable and naturally hospitable. It’s a joy to interact and engage with him. He made our trip even better than I expected. WE WILL BE BACK!!!!

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank 906jazzm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL CANATA KYOTO, 支配人 at HOTEL CANATA KYOTO, responded to this reviewResponded 26 July 2023

Thank you so much for your review and your wonderful words.
We are so happy to hear that you had a pleasant stay at our hotel.

We were particularly touched by your comments about the kindness and helpfulness of our staff. We take great pride in providing our guests with a warm and welcoming experience, and we are always glad to hear that our efforts are appreciated.

It is always a pleasure to host guests as kind and friendly as you.
We would be honored to have you back at our hotel in the future.
Until then, we wish you and your wife all the best.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2023

We stayed in their suite as our honeymoon. We were welcome by the view of Nijo castle when walking into the room. The room is spacious with a gigantic King size bed (looks way bigger than the usual king size), bath tub and the deck. Hotel staff was very helpful and they arranged our dinner reservation which turned out to be one of the best food we have eaten on this trip. The location was perfect for sightseeing but away from the tourist craziness so we could enjoy the quietness and peach at night. We would definitely stay here again!

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
4  Thank Kana M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL CANATA KYOTO, 支配人 at HOTEL CANATA KYOTO, responded to this reviewResponded 3 June 2023

Dear 309kanam,

Thank you very much for having stayed at HOTEL CANATA KYOTO and for sharing your wonderful review with us.
We truly glad to hear that our staff team was helpful and made your stay greater experience.
Hope your honeymoon was super memorable time.
We are always looking forward to your return to Kyoto.

Sincerely,
HOTEL CANATA KYOTO

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Reviewed 6 May 2023

Wonderful hotel, great staff and service! My partner and I stayed here for a couple nights while traveling around Kyoto. The location was perfect and the level of service was exceptional. The hotel is very modern and clean and you can tell everything was very thoughtfully designed/equipped. Everyday our room was cleaned and restocked with fresh towels and amenities. The staff was extremely helpful with translating and booking anything we needed. I would definitely book again if I'm ever in the area and would highly recommend it to anyone.

Date of stay: May 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Michael T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HOTEL CANATA KYOTO, 支配人 at HOTEL CANATA KYOTO, responded to this reviewResponded 6 May 2023

Dear Michael T,

Thank you very much for having stayed at HOTEL CANATA KYOTO and for sharing your fantastic review with us.
We truly glad to hear that our staff team was helpful and made your stay greater experience.
We appreciate for your recommendation and we hope to welcome you back in the future!
Safe and happy travels with your partner.
Warm regards, HOTEL CANATA KYOTO

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2023

An amazing stay experience! The staff are incredibly nice and helpful. We had one of the suite rooms facing Nijo castle, and the view was wonderful! The room was very spacious and nicely furnished, and the beds were super comfortable, too. The bathtub even came with a built-in jacuzzi!

If you like to read, they have a little library in the lobby with lots of books about Japan and you can read them while having a drink in the lounge or take them to the room as well, which I thought is a nice touch.

On the first day we used public transportation to get around, but when we arrived we noticed that they also offer a bicycle rental which was cheaper than other services we saw, especially since they also had electric motors fitted. We rented them on the second day which made it very easy and convenient to get around the city.

I definitely recommend this place if you’re looking for a little different experience while staying in Kyoto.

Date of stay: January 2023
Thank Roving07062160897
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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