A lot of pomp and flash, but little service and overpriced. We had a lovely english speaking concierge when we first arrived but when he was away sick other staff could not provide any assistance, had no idea of the things our other concierge was researching for us and seemed reluctant to help. Free shuttle bus was always full and had to wait long periods resorting to taxis in some cases. We booked a '2 Double bed' room on their direct website for my husband and I to share one bed and my son to have the other. When we arrived were told that that room type was not available in their motel and were given a room with two single beds and a fold out sofa, making the room very cramped. Would not stay here ever again.
- Official Description (provided by the hotel):
- The ANA Hotel Kyoto looks almost out of place with its modern exterior nestled amongst the sublime beauty and historic grandeur of Japan s old capital. This however belies the traditional hospitality and classic atmosphere to be experienced within her four walls. ... more less
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- Also Known As:
- Kyoto Ana Hotel
- Ana Hotel Kyoto