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John W
Bangkok, Thailand

Excellent hotel

4.0 of 5 bubblesReviewed 4 Jun 2019via mobile
I really liked this hotel for a number of reasons. It is fairly new so everything is clean and in good order. The rooms are surprisingly large for Japan. One downside was there was no in-room safe but things could be left at the front desk. I’d have preferred to have had an electronic key rather than have to go to the second floor reception each time.
The location is great. Gojo subway station is one stop from Kyoto station then a 7 minute walk. Better to take the bus. Number 5 and others stop right outside. From the same stop you can go right to the bamboo forest area too.
Date of stay: June 2019
Trip type: Travelled as a couple
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itoya-hotel, フロント at Kyoto Itoya Hotel, responded to this review
Responded 6 Jun 2019
Hello.
Thank you for sharing your review here.
Sorry about the key.
But we are happy to hear about our rooms and the location of our hotel.

We're looking foward to seeing you again at kyoto ITOYA hotel.

Thank you, Arigato
kyoto ITOYA hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 7 May 2019

Extreme courtesy of people at reception and at breakfast (speaking english). The room was not very big but comfortable enough for two, with modern forniture, with a nice bathroom.
Breakfast is very good although with no sweet items: the choice is between four different menu based on eggs or cheese, ham etc, coffe and orange juice. Excellent quality.
The hotel is just in front of the bus stop (a few stops from Kyoto Station with bus 22 or 5) and close to metro stations, which is very useful because Kyoto is a town where buses go everywhere are frequent and easy to use thanks to the map that is given when you buy the 24 or 48h pass for bus or bus+metro at the bus information on the right when you exit the station from the central exit).
Close to the hotel are several (economical) restaurants and a few supermarkets.
Absolutely recommended for visiting Kyoto

Room tip: The rooms with two single beds are more spacious
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Giambattista-Carlo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itoya-hotel, フロント at Kyoto Itoya Hotel, responded to this reviewResponded 9 May 2019

Hello.
Thank you for your lovely review.
We are very happy to hear that you were satisfied with our staffs and the room.
We're looking foward to seeing you again at kyoto ITOYA hotel.

Thank you, Arigato
kyoto ITOYA hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2019

Itoya Hotel Kyoto is excellently located on a main street (busy but never noisy) in central Kyoto. The hotel has a lovely, small breakfast room/cafe that overlooks the main street and has a nice balcony. Reception is on the second floor (1st floor for Aussies) and is staffed by very friendly personnel who speak good English. We were pleased to get an upgrade to a larger room with windows on two sides and good natural light. The only downside is that this was expensive. We thought it worth the cost given that we had 4 nights in Kyoto and did not want to be in a small, dark room. The hotel is within walking distance of a number of shrines, temples and castles and most importantly it is surrounded by good Japanese and other restaurants. We enjoyed our stay at the Itoya Hotel Kyoto.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
3  Thank John G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itoya-hotel, フロント at Kyoto Itoya Hotel, responded to this reviewResponded 4 May 2019

Hello.
Thank you for sharing the review about the location, our staffs and our rooms.
we are pleased that you felt comfortable to stay at our hotel.
We're lookig foward to seeing you again here.

Thank you, Arigato
kyoto ITOYA hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2019

We spent a few days at the Itoya at the end of March, just as the cherry blossom was emerging.

The hotel is situated conveniently between two subway stations on the Karasuma subway line, Gojo and Shijo. Each is an easy walk away but Shijo is probably the most convenient and, as a bonus, there is a branch of Starbucks almost next door to Shijo; convenient for breakfast.

The reception staff were charming and most helpful. We were able to leave our luggage there before check in time and it was taken to our room whilst we went into town.

Alongside reception is a lounge area where drinks are available (a discount applies for one day of your stay) and there are books, boardgames and travel information; breakfast is also served here.

Our room, which looked out at the front of the hotel, had a comfortable double bed and was quite spacious enough to accommodate our rather bulky luggage. There was an effective air conditioner and the bathroom was the wet room style with shower, deep bath and lavatory as commonly found in Japan.

Some other reviewers have complained about the requirement to leave ones hotel key at reception whilst going out but we did not find this a hindrance and were actually quite glad not to have to carry the key.

We would cheerfully stay at this hotel again.

NB, on the ground floor next to the hotel entrance there is a restaurant which is not associated with the hotel. We had one meal here but were disappointed with the quality and quantity of the food. I would suggest that other travellers consider this.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank cottonseeds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itoya-hotel, reception staff at Kyoto Itoya Hotel, responded to this reviewResponded 17 April 2019

Hello.

Thank you for the lovely review !!!!
We're very happy that you are satisfied with the location, the receptiopn staffs and the our key.
It means a lot to us.
When you stay at our hotel again, we will recommend good restaurant.
We’re looking forward to seeing you again.

Thank you, Arigatou.
Kyoto ITOYA Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2019

We stayed at the hotel on our own for 2 days just prior to our Intrepid Tours Japan trip. Overall, the property was rated as budget but we felt it performed far above that standard. The front desk, located on the second level, was accessible by elevator, and the staff was congenial and helpful and most spoke enough English for us to get by. Breakfasts were not buffet style but ordered from 4 choices and were excellent. The bathroom facilities were western standard and quite sufficient. Although the room was on the small side (admittedly by USA standards) it was efficient and comfortable. I would highly recommend this hotel for its amenities and also its location near several of the iconic sites but also near both bus and subway transportation. If we return to Kyoto we would definitely put this property at the top of our list.

Room tip: We were on the 7th floor facing the busy street at the front of the biulding but it was very quiet in the room
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank James T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itoya-hotel, フロント at Kyoto Itoya Hotel, responded to this reviewResponded 12 April 2019

Hello.
What a lovely review!
We're very glad to hear that you said about our staffs, rooms and location.
It means a lot to us.
We're looking foward to seeing you again.

Thank you very much, Arigato
kyoto ITOYA hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2019

Very nice hotel, great location, comfortable. Only issue was check in surprise. 3 days room reservation was prepaid online. Online receipt stated room rate included taxes and fees. It did not. Additional fees were charged upon check in. This increased daily room rate.

Felt like bait and switch. No other hotel in same country did this. Showed reception staff receipt, amount paid and disclosure the payment included taxes, surcharges, etc.

Hotel reception is located on second floor. The entrance is on first floor set back from a main street. A single elevator takes you to second floor for check in.

Date of stay: March 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank biztravel2003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
itoya-hotel, フロント at Kyoto Itoya Hotel, responded to this reviewResponded 12 April 2019

Hello.
Thank you for sharing your review with us.
We're sorry about the payment. However, every guests have to pay for accommodation tax when check-in even though prepaid according Kyoto City. Please understand about the tax.
But we're happy that you said our hotel was comfortable to stay.
Hope you come back to our hotel again.

Thank you,
kyoto ITOYA hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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