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“Lovely place to stay” 5 of 5 bubbles
Review of Gosho Nishi Kyoto Heian Hotel

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Gosho Nishi Kyoto Heian Hotel
Ranked #171 of 363 Hotels / Ryokan in Kyoto
Kalamazoo, Michigan
Level Contributor
128 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Lovely place to stay”
5 of 5 bubbles Reviewed 24 December 2013

I have stayed at this hotel three or four times across the years--my favorite in Kyoto. The rooms are large by Japanese standards; many overlook the traditional garden; not a lot of traffic noise; the for-fee breakfast buffet is wonderful (Japanese and Western); and there are large baths for men and for women, besides the small, guest room tub. The lobby area is beautifully decorated, again with views of the garden. A big step above a business hotel. The hotel is located across from the old imperial palace--a nice place for a morning or any time of day stroll. There is also a tasteful gift shop in the lobby, and a restaurant, which I did not use. The staff is friendly and helpful. Among others things,they will provide a map of local eateries.
Located about midway between two subway stations--about a 15 minute ride from JR Kyoto. It may seem far from things, but Kyoto is not that big a city, and the subway and bus systems are very convenient. I for one appreciate the quieter neighborhood. The hotel may have a van for transport to the subway, but I did not use or inquire.

Room Tip: The front-facing, garden-view (even if one is looking down from the 5th floor) are nice.
See more room tips
  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank hashihime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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60 reviews from our community

Traveller rating
    10
    35
    14
    0
    1
See reviews for
13
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10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Maryland
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 11 September 2013

I've lived in Japan for many years, speak and use Japanese professionally, and have visited off and on since 1984. But I have never received such poor service as I did this afternoon at the Cafe Arbois in the Kyoto Heian Hotel. I took a colleague who was visiting from the U.S. for coffee, and we were completely ignored by the waitstaff. Perhaps they assumed neither of us would speak Japanese, but even after I approached the staff in the restaurant area to ask in polite Japanese if this was cafeteria style (since we'd not been waited on for 10 minutes), I got a cool response. This was not a language problem--somehow they do not seem to be interested in serving foreigners. The comment below this one here on Trip Advisor about the front desk staff barely speaking English suggests that the hotel is not prepared to accommodate foreigners, which I find surprising given its location just across Karasuma-dori from the Imperial Palace.

Needless to say I will not return, despite the lovely garden view (which is why we stopped in to begin with). It's a pity--usually service is very gracious wherever I've been in Kyoto and other parts of Japan. So this was a very unusual and disappointing experience. Next time I'll go to Toraya instead.

  • Stayed September 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank FanofTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 25 August 2013 via mobile

English is spoken barely at the reception, but at the end you get the info you want.
Rooms are very small, and carpets are everything but new and fresh.
Japanese bath facility is average and very clean. Laundry available on 4th floor.
My suggestion is to pick a hotel in Gion or close to the Jr station.

Helpful?
2 Thank DuccioMN
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Gosho Nishi Kyoto Heian Hotel

Property: Gosho Nishi Kyoto Heian Hotel
Address: Karasuma Kamichojamachi agaru, Kamigyo-ku, Kyoto 602-0912, Kyoto Prefecture (Formerly ホテル平安会館)
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > Nishijin District
Amenities:
Restaurant
Hotel Style:
Ranked #171 of 363 Hotels / Ryokan in Kyoto
Price Range (Based on Average Rates): £
Hotel Class:3 star — Gosho Nishi Kyoto Heian Hotel 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Heian Kaikan Hotel Kyoto

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