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“Excellence On Every Level!”

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Hyatt Regency Kyoto
Ranked #12 of 373 Hotels / Ryokan in Kyoto
Certificate of Excellence
Harvard, Massachusetts
Level 4 Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellence On Every Level!”
Reviewed 8 June 2014

The Kyoto Hyatt Regency Hotel has been my favorite western-style hotel in Kyoto for the past eight or nine years, and I have usually stayed there at least once or twice every year during that period. It has become my home in Kyoto, and it is always a pleasure to return. The guest rooms and all public spaces and restaurants are beautifully designed, and have been maintained at a level of perfection that is rarely encountered at international hotels. This is due to the high standards and dedication of the hotel's General Manager, Mr. Ken Yokoyama, as well as to the diligence and professional commitment of his extraordinary staff. The hotel's dedication to quality hospitality can be seen and felt at every level.

Whether I'm alone on a business trip or with a group of friends on a social visit or cultural tour to Kyoto, I have always been accorded an extraordinary level of hospitality. Located on eastern Shichijo, directly across from the Kyoto National Art Museum and at the foot of the hill leading up to Kyoto's famed Kiyomizu Temple, the hotel is in a fine location -- slightly apart from the bustle of the "downtown" area of Shijo-Kawaramachi -- and yet very convenient to Kyoto Station. For early risers like myself, it is wonderful to begin a Kyoto day with a hike up into the Higashiyama hills above Kiyomizu or with a meditative hour of Buddhist ritual chanting at the Chishakuin Temple only a few steps from the hotel.

My next favorite part of a Kyoto day is breakfast at the Hyatt Regency Hotel's magnificent breakfast buffet in its 1st floor Grill Room. Breakfast there is sumptuous, with fresh roasted ham, superb smoked fish or meats and cheeses, a variety of delicious fresh-baked breads, as well as the usual eggs, vegetables, salads, and fruit juices. Waiters bring pots of coffee brewed fresh only a moment before, and whisk away any coffee that sits too long in its pot, replacing the coffee immediately with a fresh pot. Japanese breakfast, which is also served (by special order) in the Grill is equally splendid. Breakfast at the Kyoto Hyatt Regency is a true guilty pleasure -- and one that no one should miss.

At any time of day, the service at the hotel is impeccable -- and it is offered graciously, unobtrusively and unselfishly by every employee at the hotel. I have attended banquets and parties there, where the Hyatt Regency calls on the artistry of fine Kyoto artists and craftsmen to decorate the rooms or provide serving utensils and cuisine of the finest level of quality. I have also attended concerts or cultural programs there that are invariably of a high level of quality.

Entering the doors of the Kyoto Hyatt Regency Hotel is always a unique pleasure. I can hardly wait to return!

Room Tip: Single guest rooms are beautifully appointed and decorated and most look out upon a corner of the ho...
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  • Stayed May 2014, travelled on business
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Helpful?
6 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (249)
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English first
Minneapolis, Minnesota
Level 4 Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 7 June 2014

This was a very enjoyable stay. I came to Kyoto for two weeks, and I stayed at this hotel the whole time. While I was here, Kyoto experienced near-record heat, and it’s humid, so after a long day of visiting temples and gardens, it was fantastic to return to a room that was cool, very clean, very crisp, and very fresh feeling. Kudos to the hotel management and housekeeping staff for this: it was a relief, and re-energizing, to return to the room every day. I was dissheveled and sweaty, but the crisp linens and quiet but bright décor made me feel a lot better. And the shower is fantastic – it’s like a small room, with generous water flow out of the shower head, so you feel like you belong in there. It’s definitely not your standard motel tub where you fight for space with a billowing shower curtain. There is no curtain – just a generous room (a little over 4 feet by 7 feet, with glass and tile walls, and stone-tile floor) with a tub and shower, and a wonderful scent from the wooden bench. There’s adequate desk space, comfortable chairs, and a platform bed. I prefer a quite firm mattress, but this bed was even a little firmer than I was used to (I slept fine, however). If you need pillow-top fluffy mattresses, however, this may not be the hotel for you.

The hotel is about a 15 minute walk from central Kyoto. If you are looking for ready access to night life, restaurants, etc., this hotel may not be your best choice. Apart from the hotel restaurants (see below) there are only a few small neighborhood eateries in the vicinity, along with two convenience stores.

The hotel is well situated for public transport and tourist sites. It’s right across the street from the Kyoto National Museum, and it’s around the corner from one of Kyoto’s top attractions, the Sanjusangen-do Temple. As noted above, it’s about a 15 minute walk from downtown, and about 15 minutes walk from all the big temples in the southern Higashiyama district. If you are not a walker, you can catch the Keihan Railway subway line about 7 minutes walk away (at the Shichijo station). From its stations you can connect to other lines, with espeically easy access to Uji, Daifuku-ji, Nara, and other sites to the south. Don’t be afraid of taking the bus – the 100 bus stops right in front of the hotel. Kyoto has gone out of its way to make its bus lines tourist friendly, with screens displaying information in English, and announcements in English. The 100 will get you to many temples, as will the 206. The all-day bus pass (which you can buy from the driver if you have exact change) is 500 yen ($5) and a real bargain (otherwise each bus ride is 230 yen). If you are going to Kinkaku-ji (Golden Pavilion) and other attractions in that area, the bus is about your only choice other than a taxi. The buses run very close to schedule, and Google Maps seems to have that schedule down right, so you can plan your bus trip before you depart. (A note of caution: the bus can get very crowded during the afternoon rush hour, especially if there are groups of school kids also trying to get home from the temple(s) you were visiting.) A taxi to/from the Kyoto Station is around 770 to 850 yen ($7.70 to $8.50). There are always plenty of taxis queued up at the hotel.

The staff here is fantastic. All are eager to help and friendly, and eager to meet your needs. The housekeeper leaves a card on the desk, with space for you to write down anything you need. I did that three times, and each time the items I requested were waiting for me when I got back in the afternoon (extra hangers, a brighter desk light, etc.).

The reason I’m rating the hotel 4 stars instead of 5 is because of the food services. To be clear, the food is * excellently * prepared. However, breakfast is overpriced ($22 for the cold buffet, $35 for the ‘grill’ buffet which includes lots of very good hot items, from fresh carved meat to waffles to vegetables). I’m a coffee fiend, and the coffee is * excellent * here, but the cups are very small and sometimes it can be a bit of a pain to wait for the wait staff to come around and refill your cup. The wait staff is absolutely wonderful and when some of them recognize your caffeine needs, they make a point of checking back regularly. Others are less attentive, but always happy to provide a refill when requested. The problem with breakfast is that there are almost no alternatives. I noticed one café along the street leading to the Shichijo station (Amazon Café) that seemed to be open at breakfast time. Otherwise, there are two convenience stores (one of them, Circle-K, will be a familiar logo to folks from the American Southwest), but the options there probably aren’t going to appeal to Western appetites. If you are absolutely desperate, there’s a McDonalds right across the street from the Keihan Shichijo station (7 minutes from the hotel); but in terms of value for your dollar (or yen), I’d go with the $22 hotel buffet. As for the other hotel restaurants: one night I tried the Japanese restaurant (Touzan). The hotel’s services guide says “reservations recommended.” Perhaps everyone in Japan eats dinner later than 7 pm, but I was the only one in the whole place, for the whole time I was there. There was a group of people eating in one of the screened-off private-party areas (I’m not sure if they were guests or just employees), but they were enjoying themselves and while they weren’t obnoxiously loud, the noise overwhelmed the quiet emptiness of the rest of the restaurant. While the food was fine, I left after the appetizer. Dining alone is awkward enough. Dining alone in an empty restaurant is worse.

Room Tip: Some travelers seemed to prefer a room facing "the garden," by which I think they mean the...
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  • Stayed June 2014, travelled solo
    • Value
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Helpful?
9 Thank FlamingoJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pietermaritzburg, South Africa
Level 5 Contributor
54 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 7 June 2014

An absolute delight walking into the hotel and be surrounded by such friendly and helpful people. Everybody seemed to be so happy. On our tour through Japan, so far, we found the Japanese people to be very polite, friendly and helpful but The Hyatt Regency Kyoto hotel was the best. Check-in/out was a breeze. Room was neat, clean, quite spacious and quiet. Nice bathroom, I particularly liked and enjoyed the shower. Great bus service right from the doorstep to station, temples, gardens, shrines, castle and Gion district. Just ask the friendly concierge. Thank you to all for the great experience, it was very much appreciated. We stayed for three nights and will do it again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sam E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, HI
Level 6 Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 June 2014 via mobile

Just stayed one night at Deluxe Twin. They were very kids friendly, free extra bed and free breakfast for kids! I've never had kids free breakfast so it was quite surprising.
Breakfast at The Grill was amazing. Superb pastures and super tender ham.

Room has two larger twin and we can put two beds together into Hollywood Twins, family of 4 can sleep very comfortably. Bathroom was very stylish and modern.

I really appreciate their great service for kids. Will definitely go back when we'll return.

Stayed June 2014
Helpful?
2 Thank Miracosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona, Spain
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014 via mobile

Hotel and room are great. Close to the center of kyoto. And five minutes taci ride from the main station. Have a few temples by walking distance. The Japanese style room was amazing.

The only thing I don't recommend is their Japanese restaurant. Very expensive and not an astonishing quality. I thibk you can get much bettwr options in town. Ask the concierge they will we happy to help.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank joaquin1296
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 June 2014

A Japanese version of Hyatt means a better version of it.
Room service was super efficient , breakfast was great , the location was perfect and more importantly the politeness of the staff was the most impressive aspect of this hotel for me.
Highly recommended. :)

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roozbeh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 June 2014

The perfect hotel for a visit to this amazing city.
Stylish, but so welcoming; contemporary but reflective of Japanese culture, we loved our room overlooking the zen garden. Location was quiet but offered easy access to sights and public transport. Bed great, bathroom excellent and the whole ambience was chilled.
When we return to Kyoto - and we will given there is so much to see and experience in the city - I won't consider staying anywhere else.

Room Tip: You must eat in-house Japanese at TOUZAN - amazing food in a beautifully designed space overlooking...
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
1 Thank WandR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kyoto

Property: Hyatt Regency Kyoto
Address: 644-2 Sanjusangendo-mawari, Higashiyama-ku, Kyoto 605-0941, Kyoto Prefecture
Phone Number:
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > Kyoto Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Kyoto
#4 Luxury Hotel in Kyoto
#4 Spa Hotel in Kyoto
#7 Romantic Hotel in Kyoto
#10 Family Hotel in Kyoto
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Hyatt Regency Kyoto 4.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Hyatt Regency Kyoto Hotel Kyoto
Kyoto Hyatt Regency
Hyatt Kyoto

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