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maryann246810
Myrtle Beach, South Carolina

Excellent hotel experience

5.0 of 5 bubblesReviewed 22 Jan 2020
We took the Shinkansen from my daughter's home in Tokyo to explore Kyoto for a day and evening. Our future in-laws wanted us to experience a nice Japanese hotel with an onsen and treated us to a night at Mitsui Garden. This hotel was very convenient to all the sites in Kyoto, but was off the main road and had a very lovely entrance and lobby. We had a little scare upon check in since some of our family traveling from the US had left passports at my daughter's home, but the front desk staff courteously worked with us on a solution: providing a photo copy. This hotel is exceptionally clean and quite beautiful. The rooms were the most spacious of any hotel we stayed in Japan. There was a huge and delicious selection of breakfast options. I would highly recommend staying here for a more traditional and enjoyable hotel experience. I later read online that tattoo covers are acceptable for the onsen, but didn't know this at the time, so those of us with tattoos did not get to enjoy the onsen during our stay, but I would still rate our experience as excellent.
Date of stay: April 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this review
Responded 23 Jan 2020
Thank you for staying at the Mitsui Garden Hotel Kyoto Sanjo and taking time out of your day to write us this valuable review for us.

We are extremely happy to hear that you were satisfied with your stay and we were able to meet your expectations as well as needs. Our staff attempts to provide the best service to assist our customers with their needs so that they can have the best possible experience while traveling. Our facility provides not only an area where customers can sense a feeling of relaxation but also hospitality. We are always looking for room to improve and your review comes in great hand during this process. If we do get the chance we hope to have you stay with us again at the Mitsui Garden Hotel Kyoto Sanjo for your next trip to Kyoto.

Again, we thank you for staying with us at the Mitsui Garden Hotel Kyoto Sanjo and we look forward to serving you again.
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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8 - 13 of 643 reviews
Reviewed 22 January 2020

Stayed for four nights with 3 people, 2 Doubles and a roll-away bed for my teenager. Enough room for us all with our bags unpacked. In-House Onsen was fantastic, staff were helpful and spoke some English. Well located to all attractions and train station. Will stay here again in the future.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank LukeyG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 22 January 2020

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and taking the time to share your valuable feedback. We are pleased to hear that you were satisfied with your stay with us especially location and garden bath. Our garden bath has Jacuzzi and there is Japanese garden through the window. You might enjoy relax time. Moreover, we are located in center of Kyoto city and it takes about 10 minutes from Kyoto main station. It is very useful for us. Once again, we appreciate for your comment and we hope to have an opportunity to welcome you again in near future. Front Office Manager

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Reviewed 30 December 2019 via mobile

We had a great time at this hotel. The foyer was always amazingly scented. Very welcoming. The staff are friendly and courteous. It’s only a very short walk to Karasuma Oike Station (exit 6), and there’s a super convenient Star Bucks on the corner of the block. Great for a quick breakfast or coffee before heading out to your day’s activities.

The rooms were comfortable and quiet. Everything was very clean.

We had breakfast at the hotel once. There’s a huge variety of well prepared food, but I felt it was more expensive than we really wanted. We ate out every other day. The restaurant does not offer dinner.

There’s a lovely single-sex onsen baths for hotel guests. Bring your brave as you’ll be washing and bathing with others (of your gender). Tattoo covers are available at reception, according to the sign.

Date of stay: September 2019
Trip type: Travelled with family
1  Thank jennifertS7920LC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGHKSRoom, 支配人 at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 31 December 2019

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo and sharing your wonderfui comment here. We are pleased to hear that you were satisfied with your stay and our location. It is located in heart of Kyoto and convenient both of sightseeing and business. As you mentioned, just few steps to go Starbucks and also Nishiki market and Nijo castle are in walking distance. We appriciate for your review and look forward to seeing you here in Kyoto in near future. Front Office Manager

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Reviewed 16 October 2019 via mobile

Located in the business district the hotel us also on a major shopping street. Rooms are well appointed and very comfortable.
Onsen in the lower level us good and well maintained.
Nearby are a good local sushi bar, a popular gyoza bar and a western bar and steak house as well as a few coffee bars. There’s a great supermarket within three blocks and a number of excellent bakeries etc.
Subway us within a block and major business houses on the nearby street.
Staff are terrific and very helpful.

Date of stay: October 2019
Trip type: Travelled as a couple
3  Thank Michael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGHKSRoom, 支配人 at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 16 October 2019

Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo for your recent visit in Kyoto.
We are very happy to hear that you were satisfied with your stay and that we were able to meet your needs to the best of our abilities throughout your trip. Regarding to the location of our hotel we have placed ourselves in an area where it is not only easy to access the tourist locations of Kyoto but also the city area with its many restaurants and activities that it provides. Our staff does their best to serve you to their full potential to make our customer's trip both smooth and easy.
We appreciate giving a good rating on our hotel's review.
We hope to welcome you back again at our hotel in not distant future.
Front Office Manager

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Reviewed 4 August 2019

I am so glad that I booked here for our days in Kyoto. The room was just what we needed. Perfect for coming back at the end of a long day being tourists. Beds were very comfortable and the abundance of toiletries is a great plus. The rooms are not big but I'm sure everyone knows this when traveling in Japan. I knew this and was still pleasantly surprised we weren't cramped horribly. The breakfast buffet is phenomenal. The western and Japanese options are incredible. It's tempting to eat too much. It starts getting pretty busy after 8am we noticed. My family was in the dining room well before this and felt there was always plenty of options. The location of the hotel was perfect as well. Easy to navigate around the city.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank 546dalia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGHKSRoom, フロント オフィス マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 5 August 2019

Thank you for staying at the Mitsui Garden Hotel Kyoto Sanjo and taking time out of your day to write us this valuable review for us.

We are extremely happy to hear that you were satisfied with your stay and we were able to meet your expectations as well as needs. Our staff attempts to provide the best service to assist our customers with their needs so that they can have the best possible experience while traveling. Our facility provides not only an area where customers can sense a feeling of relaxation but also hospitality. We are always looking for room to improve and your review comes in great hand during this process. If we do get the chance we hope to have you stay with us again at the Mitsui Garden Hotel Kyoto Sanjo for your next trip to Kyoto.

Again, we thank you for staying with us at the Mitsui Garden Hotel Kyoto Sanjo and we look forward to serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2019 via mobile

Highly recommend Mitsui Garden hotel for their impeccable service. I left a pair of jeans in the hotel, and receptionist - Ms Asami went the extra mile to arrange to have it couriered even after I had left Kyoto. Really appreciate the help!

Location was great! Walking distance to Nishiki market.

Date of stay: May 2019
Trip type: Travelled with family
1  Thank theorangeclyde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MGHKSRoom, マネージャー at Mitsui Garden Hotel Kyoto Sanjo, responded to this reviewResponded 28 June 2019

hank you very much for staying at Mitsui Garden Hotel Kyoto Sanjyo.
We are pleased to hear that you were particularly satisfied with our garden bath. This public bath with a jacuzzi has been praised by our previous guests in the past.
Our hotel is located near the "Karasuma Oike" subway station so that it is easy for any guests who coming for business, traveling and shopping. This point could be one of the advantages for many guests. It is our great pleasure that your stay at our hotel could be a part of your precious memories and unforgettable trip in Kyoto. From now on, we make lots of efforts to improve our service and aim for being a good hotel, which could be chosen by many guests. We all are waiting for your coming back and hope to see you soon. Thank you very much. Front Office Manager.

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